Access your bank statements and correspondence online at a convenient time for you by going paperless. It’s a secure and convenient way to cut down on your filing and find all the information you need in one central place as well as being able to print copies of your statements whenever you need to.
Once you choose to opt for paperless correspondence you will receive most correspondence from us straight to your Internet Banking inbox.
You can use your online inbox to view, search and print selected correspondence and online alerts. Your correspondence will be displayed as PDF documents. You'll be able to archive correspondence which can be retrieved later.
Not all correspondence will be available online and you'll still receive some letters by post (such as documents requiring a signature, where we're asking you provide a response, or where it wouldn't be appropriate to send online).
For more help and guidance click on the 'Managing your paperless settings' tab.
You can also call our Internet Banking Helpdesk on 0345 835 3844 (lines are open Monday to Friday, 7:00am - 10:00pm; Sat to Sun, 8:00am - 6:00pm).
If you are a Classic Plus Account holder, there is another important reason to make sure you log in regularly (or at least once a year). If you hold a Classic Plus Account, and have opted for paperless correspondence, you will receive 3% AER variable interest on your balance each month. (Please note the interest rate will be 1.50% AER/1.49% gross variable from 2 May 2020). But, you have to log in to Internet Banking so we know to keep our communications with you paper free. If you don't do this, we might cancel your paperless correspondence and start sending you letters again and this will mean you don't get the interest on your account.