• Make a complaint

    Use this secure form to make a complaint. We’ll get back to you as soon as possible. Alternatively please call us on 0345 975 8758 or visit your nearest branch.

    If your complaint is about Payment Protection Insurance (PPI), read how to make a PPI complaint.

    If you would prefer to simply provide feedback (good or bad) use our feedback form.

    Your complaint

    We ask this so we can quickly get your complaint to the right person.

    To help us fix your issue effectively, please provide a description of your complaint that includes the relevant details.

    For example 'Please ensure my address details have now been updated and call me to confirm when this has happened.'

    About you

    Please note that the security of email cannot be guaranteed.

icon

Tap

Do your banking wherever you are with secure online banking services.

Download our app

icon

Click

Bank online 24/7 using our Internet Banking website or our mobile app.

Internet Banking

icon

Call

Bank over the phone 24/7 using our automated service - call 03459 758 758.

Telephone Banking

icon

Visit

Find your nearest branch or cash machine using our Branch Locator tool.

Find branches