We’re following the latest government guidance and continue to apply social distancing in our branches. For smaller branches, or at peak times, that may mean that you are required to queue outside the branch to make sure these rules are maintained for everyone’s wellbeing. Once inside, you’re required by law to wear a face covering, unless you’re exempt. You can also speak to our Partners by phoning your local branch during branch opening hours.
It’s often quicker to complete your day-to-day banking using our mobile banking app or Internet Banking, or get help 24/7 with our online chat service, using the blue tab on the right.
If you don’t have access to digital devices and are worried about not being able to access one of our branches, we can help you with this. Please call your local branch to let them know you’d like to set up banking access for a trusted friend or family member. The local branch will talk you through the process and provide guidance on how we can set this up.
If you, or any member of your household are showing symptoms of COVID-19 you must not visit a branch. Please visit tsb.co.uk/coronavirus to see how we can help with your day-to-day banking needs.
All of our branches are Safe Spaces – please ask one of our colleagues in branch for a ‘Safe Space’ if you are suffering from Domestic Abuse. They’ll show you to one of our consultation rooms and provide you with the information you need for further support and assistance.
Mobile Money Confidence Experts
Sometimes you need a face-to-face chat about your money. So if you don’t live close to a branch, you might be able to visit a TSB Mobile Money Confidence Expert at one of our new pop-ups. They can help with most of your everyday banking needs and are available in selected community locations throughout the UK, for one day a week*. To find out more about them, and to see if there is one near you, please click here
* In line with Government announcements our ability to open pop-up sites may be subject to change.
Our Closure Programme
As part of our commitment to the Access to Banking Standard, we carry out a full local review on any branches before we make a decision to close it.