Our lines are busy with long wait times: complete your day-to-day banking via our appInternet Banking or using online chat at tsb.co.uk/coronavirus.

Branch Banking

Banking in branch – visit only if necessary

Banks and building societies, just like retailers, are following the government’s guidance and introducing social distancing in branches and at ATMs. 

Please do not visit one of our branches unless absolutely necessary. Please do everything you can on tsb.co.uk, internet banking or on mobile app. You can view our guides on how to set up internet banking and mobile banking at tsb.co.uk/coronavirus.

If it’s necessary for you to visit a branch, please check our branch locator page before making your journey. If you don’t have access to digital devices and are worried about not being able to access one of our branches in the future, we can help you with this. Please call your branch to let them know you’d like to set this up and they’ll talk you through the process and provide guidance on how we can put this in place.

You can also do you basic banking at a Post Office® if it’s nearer to you than one of our branches. You can pay in cash and cheques, check your balance and withdraw cash (excludes savings accounts).

We serve millions of customers in our branches every year and understand that friendly, face-to-face banking is as important as ever. And if a Post Office is nearer to you than one of our branches, you can even do your basic banking over the counter there, too.

Our Closure Programme

As part of our commitment to the Access to Banking Standard, we carry out a full local review on any branches before we make a decision to close it.

You can read more information here.

Post Office logo

Everyday Banking at the Post Office

You can pay in and take out money from your bank account at any of 11,500 Post Office locations across the UK.

What can I do?

  • Pay in cash and cheques
  • Withdraw money
  • Check your balance

Where and when?

  • Any Post Office
  • Whenever it's open
  • Includes evenings and Sundays (where available)

What do I need?

  • Your card and PIN to withdraw money
  • A pre-printed paying-in slip to pay in cash or cheques

Find your nearest Post Office, or check opening times: www.postoffice.co.uk/branch-finder

Please note: Withdrawing cash is not available for customers with an ATM only card

Find your nearest Post Office


Find a branch near you

Internet Banking

Internet Banking is fast and secure

Find out more about Internet Banking

Business Banking

If you are a business customer, the facilities available are the deposit of cheques and cash which can be done at any Post Office counter using your TSB pre-printed paying-in slip. Payments take an additional business day to reach us.

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