Branch Banking

Banking in branch – visit only if necessary

Banks and building societies, just like retailers, are following the government’s guidance and introducing social distancing in branches and at ATMs. 

Please do not visit one of our branches unless absolutely necessary. Please do everything you can on tsb.co.uk, internet banking or on mobile app. You can view our guides on how to set up internet banking and mobile banking at tsb.co.uk/coronavirus.

If it’s necessary for you to visit a branch, please check our branch locator page before making your journey. If you don’t have access to digital devices and are worried about not being able to access one of our branches in the future, we can help you with this. Please call your branch to let them know you’d like to set this up and they’ll talk you through the process and provide guidance on how we can put this in place.

You can also do you basic banking at a Post Office® if it’s nearer to you than one of our branches. You can pay in cash and cheques, check your balance and withdraw cash (excludes savings accounts).

We serve millions of customers in our branches every year and understand that friendly, face-to-face banking is as important as ever. And if a Post Office is nearer to you than one of our branches, you can even do your basic banking over the counter there, too.

As part of our commitment to the Access to Banking Standard, we carry out a full local review on any branches before we make a decision to close it.

You can read more information here.