Branch Banking

We’re following the latest government guidance and continue to apply social distancing in our branches. For smaller branches, or at peak times, that may mean that you are required to queue outside the branch to make sure these rules are maintained for everyone’s wellbeing. Once inside, you’re required by law to wear a face covering, unless you’re exempt. You can also speak to our Partners by phoning your local branch during branch opening hours.

It’s often quicker to complete your everyday banking using the TSB Mobile Banking App or Internet Banking. You can also chat to us in the Mobile Banking App, or use our automated web chat service which you can find on the Help and Support page.

If you don’t have access to digital devices and are worried about not being able to access one of our branches, we can help you with this. Please call your local branch to let them know you’d like to set up banking access for a trusted friend or family member. The local branch will talk you through the process and provide guidance on how we can set this up.

If you, or any member of your household are showing symptoms of COVID-19 you must not visit a branch. Please visit tsb.co.uk/coronavirus to see how we can help with your day-to-day banking needs.

All of our branches are Safe Spaces – please ask one of our colleagues in branch for a ‘Safe Space’ if you are suffering from Domestic Abuse. They’ll show you to one of our consultation rooms and provide you with the information you need for further support and assistance.

As part of our commitment to the Access to Banking Standard, we carry out a full local review on any branches before we make a decision to close it.

You can read more information here.