Branch Banking

We’re following the latest government guidance and continue to apply social distancing in our branches. For smaller branches, or at peak times, that may mean that you are required to queue outside the branch to make sure these rules are maintained for everyone’s wellbeing. You can also speak to our Partners by phoning your local branch during branch opening hours.

It’s often quicker to complete your day-to-day banking using our mobile banking app or Internet Banking, or get help 24/7 with our online chat service, using the blue tab on the right.

If you don’t have access to digital devices and are worried about not being able to access one of our branches, we can help you with this. Please call your local branch to let them know you’d like to set up banking access for a trusted friend or family member. The local branch will talk you through the process and provide guidance on how we can set this up.

If you, or any member of your household are showing symptoms of COVID-19 you must not visit a branch. Please visit tsb.co.uk/coronavirus to see how we can help with your day-to-day banking needs.

We’ve also temporarily changed the opening hours of our branches. On the days they're open, most branches will be open 10am - 4pm. Please check our branch locator for your local branch opening times. Some branches have re-opened on a Saturday offering support on your more complex enquiries whilst our counters remain closed. Where available in your branch, please continue to make cash and cheque payments and withdraw cash using our cash and deposit machines. 

You can also do you basic banking at a Post Office® if it’s nearer to you than one of our branches. You can pay in cash and cheques, check your balance and withdraw cash (excludes savings accounts).

We serve millions of customers in our branches every year and understand that friendly, face-to-face banking is as important as ever. 

As part of our commitment to the Access to Banking Standard, we carry out a full local review on any branches before we make a decision to close it.

You can read more information here.