TSB Complaints for first half of 2026

Like all banks, we share our complaints numbers twice a year at the request of our regulator, The Financial Conduct Authority (FCA), to help customers understand banks’ overall performance.

During the first half of 2026, we received a total of 30,781 complaints, of which the majority (circa 92%) were banking and credit card complaints.

TSB complaints for the first half of 2026 can be found below:

Period covered in this report: 1 January – 30 June 2026

Number of complaints opened by volume of business

Product / service grouping	Provision (at reporting period end date)	Intermediation (within the reporting period)	Number of complaints opened	Number of complaints closed	Percentage closed within 3 days	Percentage closed after 3 days but within 8 weeks	Percentage upheld	Main cause of complaints opened
Banking and Credit Cards	3.1 Per 1000 Accounts	N/A	28,311	28,524	55.9%	43.8%	52.3%	general admin / customer service
Home finance	6.7 Per 1000 Balances outstanding	N/A	1,574	1,577	58.8%	40.0%	57.0%	general admin / customer service
Insurance and Pure Protection	N/A	0.5 Per 1000 Policies Sold	23	22	100.0%	0.0%	90.9%	general admin / customer service
Decumilation and Pensions	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A
Investments	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A
Credit related	N/A	N/A	873	918	N/A	N/A	52.9%	N/A
Claims Management	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A