Living with chronic illness

How TSB can help you

If you choose to tell us about your health, we will take time to understand your circumstances and we will work together to support you. We may need you to provide more information about your health and finances, but anything you tell us will only be used to help you and will remain confidential. Your wellbeing is important to us, so we may also refer you to an external organisation who will support you further, but only with your consent. Find out how we support people will chronic illness below.

Don't worry if you haven't got all this information to hand. The most important step is making that first call.

Information to have to hand

Your sort code and account number
Some details about your account, such as monthly instalment amounts or dates of your direct debits
Your completed income and expenditure form, or bank statements so we can complete one on the call with you
Time. Set aside some time for this call. We want to ensure we discuss all the possible solutions with you

Who to call?

If you’re struggling but are currently managing to maintain your payments please give our customer support unit a call on;

Current account, personal loans or credit cards - 0345 609 9283

Or if you have a mortgage with us - 0345 835 5404

If you’ve already missed a payment, don’t worry, our payment assistance team will be able to support you on the numbers below.

Mortgages - 0345 835 5404
Personal loans - 0345 600 8973
Credit cards - 0345 600 8972
Current accounts - 0345 600 8973

Living with chronic illness

How TSB can help you

Call checklist Press to expand/collapse

Information to have to hand

Who to call?

Long term illness Press to expand/collapse

Your mental health and wellbeing Press to expand/collapse