Credit cards help and support

Help and advice for your TSB credit card.

To enquire on the status of your credit card application, please contact us on 0345 835 3846 (7am to 11pm, seven days a week). A member of staff will then be able to assist you further.

When applying you should have your current Bank or Building Society account details, your employer details (name and address) and your salary details.

What to look for and other useful information can be found in our credit cardspages.

For security, we'll send your PIN and your card separately. When your card arrives you'll need to sign it and activate it before you can start using it. To activate your card, phone the number quoted in your welcome pack.

Managing your money is easiest online


Online banking

Card lost or stolen? Received a suspicious email or suspect other fraudulent activity? We can help.

  • View your account statements
  • Set up/manage standing orders
  • Manage Direct Debits
  • Apply for an overdraft
  • Register for Pay a Contact (Paym)
  • Set up text alerts and more

Mobile Banking App

Our Mobile Banking App is easier to use than ever so you can enjoy quick and secure banking from your mobile device.

  • Fingerprint login
  • Face ID and Samsung Pass
  • View current and available balances
  • Pay a Contact from your phone book
  • View your latest and pending transactions
  • Move money between all of your TSB personal accounts instantly


Bank over the phone 24/7 using our automated service - call 03459 758 758.

Telephone Banking


Find your nearest branch or cash machine using our Branch Locator tool.

Find branches