Credit cards help and support

To enquire on the status of your credit card application, please contact us on 0345 835 3846 (7am to 11pm, seven days a week). A member of staff will then be able to assist you further.

When applying you should have your current Bank or Building Society account details, your employer details (name and address) and your salary details.

What to look for and other useful information can be found in our credit cardspages.

For security, we'll send your PIN and your card separately. When your card arrives you'll need to sign it and activate it before you can start using it. To activate your card, phone the number quoted in your welcome pack.

If you need to speak to someone about a TSB credit card you already have with us. Please call us on 0345 835 3846 or +44 203 284 1581 if you are calling from outside the UK. Lines are open 7am-11pm, Monday to Sunday.

For Business credit card customers please call 0345 835 7940 or +44 203 284 1576 if you are calling from outside the UK. Lines are open Monday to Friday 7am to 8pm and Saturday 9am to 2pm.

If you would like a copy of your Terms and Conditions you can write to us at Card Services, TSB Scotland PLC, BX4 7SB.