Credit cards help and support

Help and advice for your TSB credit card.

To enquire on the status of your credit card application, please contact us on 0345 835 3846 (7am to 11pm, seven days a week). A member of staff will then be able to assist you further.

When applying you should have your current Bank or Building Society account details, your employer details (name and address) and your salary details.

What to look for and other useful information can be found in our credit cardspages.

For security, we’ll send your PIN and your card separately. When your card arrives you’ll just need to sign the back of it and you’ll be ready to go. Your credit card will be sent out to you already activated.

If you need to speak to someone about a TSB credit card you already have with us. Please call us on 0345 835 3846 or +44 203 284 1581 if you are calling from outside the UK. Lines are open 7am-11pm, Monday to Sunday.

For Business credit card customers please call 0345 835 7940 or +44 203 284 1576 if you are calling from outside the UK. Lines are open Monday to Friday 7am to 8pm and Saturday 9am to 2pm.

If you would like a copy of your Terms and Conditions you can write to us at Card Services, TSB Bank plc, PO Box 373, Leeds, LS14 9GQ.

Managing your money is easiest online


Internet Banking

Card lost or stolen? Received a suspicious email or suspect other fraudulent activity? We can help.

  • View your account statements
  • Set up/manage standing orders
  • Manage Direct Debits
  • Apply for an overdraft
  • Register for Pay a Contact (Paym)
  • Set up text alerts and more

Mobile Banking App

Our Mobile Banking App is easier to use than ever so you can enjoy quick and secure banking from your mobile device.

  • Fingerprint login
  • Face ID and Samsung Pass
  • View current and available balances
  • Pay a Contact from your phone book
  • View your latest and pending transactions
  • Move money between all of your TSB personal accounts instantly
Mobile phone


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