Once we've received your request, we'll convert your existing account to a Spend & Save account within 14 days. Once this is complete, we'll send a confirmation email to the email address you have registered for TSB Internet Banking. (Please note, this email indicates that you will receive a new debit card and PIN. Please ignore this and continue using your existing debit card and PIN, and you will not receive a new one). You will also be able to see when your account has been converted to Spend & Save when you login to your Internet Banking account. (However please note that if you have previously re-named your account in Internet Banking, this will remain in place). If we are unable to convert your account for any reason, we'll endeavour to contact you by email.