How to report fraud

Think you’ve had fraud on your card or account? Don’t panic, we’re here to help. You’ll find everything you need to report fraud on this page.
 

 



Things to check first

There can be a number of explanations for a payment you're unsure about, it may not always be fraudulent. We've added common explanations below.

Often businesses use a different trading name to the one you’d expect to see. If you don’t recognise a payment or transaction on your account try googling it or take a look through these common retailer names

Common retailer names

You should always speak to the retailer first to try to resolve the issue directly with them. If you've contacted the company and still need our support, rather than raise it as fraud, you'll need to dispute the transaction.

Dispute a transaction

Different from a Direct Debit or standing order, this could be a regular payment made from your card (rather than bank account), such as a subscription fee.

Dispute a transaction

Do you share the account with someone? Make sure that it isn't them who made the transaction before proceeding.

Some companies automatically start taking a monthly fee once your free trial period for their service ends. Rather than report this as fraud, you'll need to dispute this transaction

Dispute a transaction

None of the above apply to you? Scroll down to see how to report fraud


How to report fraud

Report debit or credit Card fraud

What is debit or credit card fraud?

  • A payment has been made using your card details that you didn’t authorise

What does a card transaction look like?

  • Card transactions will have the last 4 digits of the card used in the title IE “Tesco CD 1234”

 

 

 

What to do next:
 


The fastest way to report your card fraud is to tell us in the TSB Mobile Banking App

What you’ll need

  • To have downloaded and be registered for the TSB Mobile Banking app

  • Details of any transactions you think are fraudulent (check the last 3 months of transactions and any pending transactions too)

How does it work

  • Login and find the ‘Chat to us’ option in the menu

  • Type ‘report fraud’ to get the conversation started

  • You'll report this to the TSB Smart Agent

  • One of our fraud experts will review your case

  • We'll let you know the outcome by text

How long will it take

  • Around 5 minutes to complete the chat and submit your claim

  • If approved your money should be back with you by the end of the next business day

What you’ll need

  • To be a personal banking customer. If you are a business banking customer please call us

  • Your account details

  • Details of any transactions you think are fraudulent (check the last 3 months of transactions and any pending transactions too)

  • To be the registered account holder or have Power of Attorney rights to the account

  • To be at least 16 years old

How does it work

  • Fill out the form and submit it to us

  • We’ll review your case and you’ll receive a text of the outcome

How long will it take

  • Around 10 minutes to complete the form

  • If approved your money should be back with you by the end of the next business day

Additional info

Please be aware that Adobe are a separate data controller from TSB, and any personal data you provide will be sent to Adobe and processed in agreement with their terms and conditions of service.

You may wish to read their Adobe Terms of Use and Consumer Disclosure before using the following link.

0345 835 7922

(Lines are open 8am – 9pm Monday to Sunday.)

It might be quicker for you to report your card fraud in the TSB Mobile Banking App.

What you’ll need

  • To answer some security questions so we can verify that we’re speaking to the account holder

  • Details of any transactions you think are fraudulent (check the last 3 months of transactions and any pending transactions too)

How does it work

  • You’ll speak to one of our fraud experts who’ll help you with your case

How long will it take

  • There may be a wait before you speak to us, your call is important and you will get through

  • If approved your money should be with you by the end of the next business day.

Report account fraud
 

What is Account fraud?

  • You’ve been tricked into sending money to somebody or making a transfer

  • Money has been transferred out of your account

  • Somebody has access to your internet, mobile or telephone banking.

What does an Account payment look like?

  • Account transfers or payments will have the recipient name or account details the money was sent to in the title to IE “To 123456-12345678” or “John Doe”

What to do next:

0800 096 8669

(Lines are open 8am – 9pm, Monday - Sunday)

What you’ll need

  • To answer some security questions so we can verify that we’re speaking to the account holder

  • Details of the fraud that happened

How does it work

  • You’ll speak to one of our fraud experts who’ll help you with your case

How long will it take

  • There may be a wait before you speak to us, your call is important and you will get through


Noticed any suspicious activity?

If you think your card details could be compromised please cancel your card. You can do this in the app or by calling 0800 015 0030 or + 44 (0) 2074 812567 if you’re abroad (lines open 24/7)

Suspicious emails

Please don’t reply or click on anything – Forward the details to emailscams@tsb.co.uk and let us take it from there.

Suspicious texts

Don’t reply to the message. If you can, mark them as ‘Spam’ and forward the details to emailscams@tsb.co.uk and then call us.

0800 096 8669
Lines open 8am to 8pm Monday to Sunday

Suspicious calls

If someone calls you unexpectedly claiming to be TSB, hang up and call telephone banking to make sure you’re talking to TSB.

020 3284 1575
Lines open 8am to 8pm Monday to Sunday.

Register for mobile banking

We’re open anytime and anywhere. Take care of your day-to-day banking when you need to.

Set up mobile banking

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