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5-step security check

How you can keep your money safe.

1. Logging in

  • Use the TSB Mobile Banking app to do your banking - and log in with biometrics (FaceID or fingerprint) if you can.
  • Or log in on the official TSB website - https://tsb.co.uk - it has https:// at the beginning which means it's secure.
Get the app
Security Step 1

2. Keeping software safe

  • Install the latest operating system updates on your mobile phone.
  • Make sure you have the latest version of the TSB Mobile Banking app.
  • Install updates to your computer operating system and turn on automatic update for your browser.
  • Install anti-virus software on your computer.
Security Step 2

3. Protect your PIN, user ID, password

  • Never share your PIN, digital banking password or username with anyone, not even TSB staff.
  • Create a password that's different from any others you use.
  • Make sure you use strong passwords, for example 3 random words. For help on passwords visit the Cyber Security Agency.
  • We will never ask you for your full pin, password or memorable information. If you call us, we may ask for certain characters of your memorable information to verify your identity.
Security Step 3

4. Don't overshare on social media

  • Be aware of what you share on Social Media. Criminals can use this information to apply for accounts, loans or credit cards in your name. 
  • Review your privacy settings to see who you’re sharing with - Criminals can harvest information to impersonate people you know.
Security Step 4

5. Think before you move or send money

  • If anyone is insisting you move money or send money... don't.
  • Even if it sounds like someone you know, double check it is really them. Ask a question only they would know the answer to.
  • Whether it’s by phone, email or text – be on your guard. It’s your hard earned cash.
  • Use our Scam Checker to check the payment before you make it.
Security Step 5

Noticed something suspicious? Tell us about it.

Report fraud

Contacting your bank

Use 159 to securely connect to your bank

This is an industry wide initiative, you can use it to get through to any of your banks in the UK. 

TSB Bank plc. Registered office: Henry Duncan House, 120 George Street, Edinburgh EH2 4LH. Registered in Scotland, no. SC95237.
Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 191240.

TSB Bank plc is covered by the Financial Services Compensation Scheme and the Financial Ombudsman Service.

Calls may be monitored and recorded in case we need to check we have carried out your instructions correctly and to help us improve our quality of service. Not all telephone banking services are available 24/7.

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