Welcome to the Do What Matters Plan

As the world’s first savings bank, our history is rooted in social good, today we are committed to creating social and environmental, as well as economic value.

Being a responsible business

Developing the right approach

Progressing on our

Holding ourselves to account


Our plan

Doing what matters for customers

This focuses on helping people be more money confident. For example, managing finances, improving digital banking skills, accessing cash and banking services online and in branch, as well as setting the highest standards for tackling fraud.

What we're doing

Doing what matters for businesses

Our second pillar focuses on treating businesses fairly and helping them grow – through prompt payment of suppliers, providing access to business support and advice to customers, and encouraging diversity and responsible practices with suppliers and business customers.

What we're doing

Doing what matters for colleagues

We want TSB to be a truly inclusive organisation - a place where everyone feels welcome as they are, with access to equal opportunities. Our plan focuses on inclusive behaviours, ways of working and building truly diverse teams.

What we’re doing

Doing what matters for communities

We want to have an even bigger impact in every local community we operate in. This means building on what we’ve done well for some time, including donating our time and money to vital local projects; helping the people who need it most.  

What we’re doing

Doing what matters for the environment

Our plan is designed to reduce our impact on the environment; meeting the highest international standards and offsetting our carbon emissions as the last resort. We’re working to establish partnerships with five key suppliers to help deliver new environmental investments in green business programmes by the end of 2021.

What we’re doing

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