Coronavirus (COVID-19) information

We understand our customers may be worried about the impact of coronavirus (COVID-19) and wanted to reassure you that we’re here to help you with any financial concerns you may have.

Coronavirus (COVID-19) information

If you are a Classic account customer you might have seen that we’ve recently changed your account to a Spend & Save account. You can click here to find out more about the account and what it can do to help you make more of your money.

Current accounts

Whether you’re opening your first ever bank account, getting set for college or university, or just looking for an everyday account, we have something for you.

Monthly Saver

If you’ve got a TSB current account, you can save from £25 up to £250 each month. You can only have one Monthly Saver per customer.

Make as many withdrawals as you like to your TSB current account, although you can only pay in once a month by standing order and cannot replace what you have withdrawn.


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Switch your current account to us in just 7 working days

See how switching to us is easy and takes only 7 working days.

Current Account Switch Guarantee
More about switching your account

Financial Services Compensation Scheme


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Our service

We know that customers want something different and better from their bank. Our IT platform continues to deliver real benefits for our customers - and every day more of our customers are taking advantage of our improved digital offering for their banking.

We also continue to have a relentless focus on our customers and improving our customer service levels are a key priority for us.  

Our most recent customer survey indicates that 87% of customers rate the service they received from TSB as ‘good’, ‘very good’ or ‘excellent’.*

*Results based on 4272 surveys between May and July 2020. TSB’s internal retail customer surveys are conducted online and via telephone with the survey running continuously. 


You can check our service status here

Independent service quality survey results

As part of an independent regulatory survey, customers were asked how likely they would be to recommend their personal current account provider to friends and family.


PCA Overall Service Quality


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Financial Conduct Authority - Service Quality Indicators

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TSB Complaints for first half of 2020

Like all banks, we share our complaints numbers twice a year at the request of our regulator, the Financial Conduct Authority (FCA), to help customers understand banks’ overall performance.

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