Using the Current Account Switch Service (CASS) online you can switch a current account from another provider to us. Not all banks are participants of CASS. You can check if your current provider is a CASS participant before applying to switch to us here.

If you want to switch from a provider who isn’t a Current Account Switch Service participant, we can still organise the switch but it may take a little longer. Applications to do this are available in a TSB branch. We recommend you book an appointment before visiting the branch. Please call our telephone banking team on 0345 975 8758 to book an appointment.

For Savings switches, please contact the branch. Alternatively ISA switches are available online - see ISA | Our best Cash ISAs | TSB Bank

You can switch your joint Current Account from your old bank in to TSB providing that your  new TSB Current Account is also a joint account. You can also switch your sole account into a joint account, however you can’t switch a joint account into a sole account.

We may be able to provide facilities to pay off any existing overdraft you may have, subject to our normal lending criteria. If you agree an overdraft limit with us it may not match that offered by your old bank. If you do not come to an agreement with us you will need to make separate arrangements to repay any balance owed with your old bank. 

Please be aware your old bank is entitled to use any funds it receives in settlement of the debt on your old account. 

Yes you can still use your old bank account up until day 6 of the switch. If you set up any new payment arrangements on your old bank during the switch these will not be transferred. 

Your old bank will automatically close as part of the 7 day switching process.  This ensures payments made to your old account can be redirected to your new account. If your old account is overdrawn or has pending transactions on the day the switch completes the account will stay open until the balance reaches zero. 

If you want to keep your old account open you will need to do a partial switch. This can only be done in a TSB branch and will take longer than 7 working days. We recommend you book an appointment before visiting the branch. Please call our Telephone Banking team on  0345 975 8758 to book an appointment

To cancel the switch completely, you need to let your new bank know at least 7 working days before your switch date. After that, only certain elements can be cancelled depending how far through the process we are. 

As part of the 7 day switch there is a redirection on your old bank account. This means credits to your old bank will be forwarded to your new bank within 24 hours. This includes debit card refunds however these can take a little longer. If you receive a credit after 3pm Friday, weekends or bank holidays these will be forwarded the next working day.