Current accounts


 

Benefits of having a TSB current account

  • Quick, easy and safe banking online, over the telephone or in a branch
  • We only use the money you deposit with us to lend to local people and businesses, which in turn makes all of our local economies stronger, and that will benefit you and your neighbours
  • Switching your banking to us is hassle-free and only takes seven days


Notice something different? We’ve updated our documents due to new Payments Account Regulation. See what’s changed.

Why contactless cards are safe

Many people prefer contactless over cash for small payments but you might be a bit worried. In reality, contactless fraud is extremely rare1.

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Monthly Saver

If you’ve got a TSB current account, you can save from £25 up to £250 each month. You can only have one Monthly Saver per customer.

  • Make as many withdrawals as you like to your TSB current account, although you can only pay in once a month by standing order and cannot replace what you have withdrawn.
 
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Switch your current account to us in just 7 working days

See how switching to us is easy and takes only 7 working days.

 
Current Account Switch Guarantee
 

Financial Services Compensation Scheme

FSCS
 
Visit fscs.org.uk to find out more

Financial Conduct Authority - Service Quality Indicators

FCA Logo

Independent service quality survey results

As part of an independent regulatory survey, customers were asked how likely they would be to recommend their personal current account provider to friends and family.

Ranking

PCA Overall Service Quality

Following the problems our customers experienced last summer as a result of our IT change we’re completing the work of putting things right, ensuring no one is left out of pocket and no complaint goes unanswered.

Looking forward TSB is confident that the platform is now delivering real benefits for our customers and, importantly, enabling us to support more customers and local businesses right across the UK.

Encouragingly our most recent customer feedback survey in February 2019 indicates that 82% of customers rate the service they received from TSB as ‘good’, ‘very good’ or ‘excellent’*.

*Results from TSB’s internal retail customer feedback survey, which is run continuously, with monthly reporting based on at least 1,500 online and telephone survey responses per month.

TSB Complaints for second half of 2018

Like all banks, we share our complaints numbers twice a year at the request of our regulator, the Financial Conduct Authority (FCA), to help customers understand banks’ overall performance.

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