Please try to contact the company in the first instance to discuss your claim. That’s because your supplier might offer you a refund or alternative solution that you’re happy with. This may resolve your issue more quickly. Please give them enough time to respond to your claim because they’re likely to be very busy at the minute. Some travel providers may be dealing with claims in order of the date of travel so you might need to wait a bit longer if your travel date is in the future.
If you’re claiming because of travel disruption and have travel insurance, please also contact your insurer to see if you’re able to claim under your policy.
Please be aware that Adobe are a separate data controller from TSB,
and any personal data you provide will be sent to Adobe and processed
in agreement with their terms and conditions of service.
You may wish to read their Adobe Terms of Use and Consumer Disclosure before using the following link(s).
If you’ve done that and you still want to raise a Section 75 claim with us you can do that by filling in the relevant form.
You’ll need to send us:
- A copy of the terms and conditions for your purchase (including refund policy), telling us which condition the company has broken
- A copy of all the correspondence you have had with the company
- If you’re claiming for travel disruption, either confirmation you had no travel insurance, or a copy of the correspondence you’ve had with your insurer
It will take us longer to process your claim if we need further information about the company’s position and their terms and conditions, so please give us as much information as you can.