Cookie Policy

These cookies are essential, as they enable you to move around a website and use its features, such as accessing secure areas. Without these cookies, services you've asked for (such as internet banking) can't be provided. These cookies don't gather information about you that could be used for marketing or remembering where you've been on the internet.

This category can be disabled but to do so would prevent the site from working properly.

Visit our cookies list to see more details about the strictly necessary cookies we use.

These cookies collect information about how you use a website, for example which pages you go to most often and if you get error messages from certain pages. These cookies don't gather any information that identifies you. All information these cookies collect is anonymous and is only used to improve how a website works.

These cookies are not used to target you with online advertising. You can switch them off but without these cookies we can't learn how our website is performing and make relevant improvements to enhance your browsing experience.

Visit our cookies list to see more details about the performance cookies we use.

These cookies allow a website to remember choices you make (such as your user name, language or the region you're in) and tailor the website to provide enhanced features and content for you.

For example, they can be used to remember certain log-in details, changes you've made to text size, font and other parts of pages that you can customise. They may also be used to provide services you've asked for such as watching a video or commenting on a blog. These cookies may be used to ensure that all our services and communications are relevant to you. The information these cookies collect cannot track your browsing activity on other websites.

Without these cookies, a website cannot remember choices you've previously made or personalise your browsing experience meaning you would have to reset these for every visit. In addition, some functionality such as our Web Chat service will not be available if this category is switched off.

Visit our cookies list to see more details about the functionality cookies we use.

These cookies gather information about your browsing habits. They remember that you've visited a particular website and share this information with other organisations such as advertisers. They do this in order to provide you with ads that are more relevant to you and your interests. Although these cookies can track your visits to other websites, they don't usually know who you are.

Without these cookies enabled advertisements you see online will be less relevant to you and your interests.

Visit our cookies list to see more details about our targeting cookies we use.

sc.ASP.net_sessionID

This cookie is used for storing a customer's session ID which is used to identify the customer. Session ID is then used to store the customer's data for 15 minutes so they do not have to rekey information when navigating between pages.

This is a first party session cookie.

TSBBranchLocator

This cookie is used when you use our branch locator. It allows your location (if you accept this cookie) and details of any filters you've used to be carried through the branch locator to the results page. This means we'll display results relevant to the search details you've entered.

This is a first party persistent cookie.

__cfduid

The CloudFlare cookie is used to override any security restrictions based on the IP address the visitor is coming from. For example, if the visitor is in a coffee shop where there are a group of infected machines, but the visitor's machine is known trusted, then the cookie can override the security setting. It does not correspond to any userid in the web application, nor does the cookie store any personally identifiable information.

This is a third party persistent cookie.

Internet Banking Cookies (IBCOOKIE02 | IBCOOKIE03 | IBCOOKIE07 | IBCOOKIE08)
LSESSIONID
JSESSIONID

These cookies store the username of a customer on the sign in page, they only work once the customer has requested this via the tick box on screen.

These are first party persistent cookies.

OPTOUTMULTI

This cookie is used to assist in managing cookies on the site.

This is a third party persistent cookie.

Webtrends

ACOOKIE is a Webtrends first party cookie. Data contained in cookie includes visitor identifier (not personal details); which of our websites was visited; the time of last visit to one of our websites and the time of this visit. This allows us to understand how recently your device was used to access our website.

This is a first party persistent cookie that lasts for 2 years.

WT_FPC is a Webtrends first party cookie. The purpose of this cookie is to identify the visitor and the session to allow us to track usage of our websites so we can improve them. Data contained in the cookie includes a visitor ID which is anonymous, the time of start and end of the visit.

This is a first party persistent cookie that lasts for 10 years.

Adobe

sc_fid is a cookie set by Adobe software, only set during TSB Pick and Protect quote and buy sessions. These cookies anonymously recognises new unique visitors where sc_cc and sc_sq have failed.

These first party cookies are persistent but expire after 2 years.

Tealium

Cookie used to track general and page specific analytic data.

This is a third party persistent cookie

Clicktale

WRUID
WRIgnore
WRBlock
__CT_Data
_CT_RS_
ctm

Clicktale reports on how you use our website and includes interaction with calls to action, heat maps for mouse movements, mobile gestures and journeys through the site. This information can be used to identify usabililty and design issues.

When a user visits our website, Clicktale may receive certain information including the following:
Technical information of a visitor's computer or app such as browser type, system language, OS version, time zone, headers and screen resolution metrics, IP address.
The web pages within the specific website that a visitor has visited and the URLs of the web pages that referred the visitor to our website.
How a visitor has interacted with the Website, including, any visitor mouse movements, scrolls and mouse clicks as well as the time engaged on a certain web page.
The HTML of the webpage visited by a visitor including any prefilled data within the HTML.
Session information stored in cookies that are used to ensure accurate data is extracted from our systems. These cookies do not include any personal data.

These first party cookies are persistent and expire after 1 year.

Reevoo

The following cookies are set by Reevoo, a social commerce suite providing independent reviews of our products from verified purchasers.

reevoo__utma, reevoo__utmb, reevoo__utmc, reevoo__utmz
Identifies unique visitors, sessions, traffic and navigation.

viewed_products, viewed_series, viewed_retailer_reviews
Identifies viewed products and used for conversion tracking.

ReevooStoredVotes
Used as a cache of users' votes before they are updated on the server.

reevoo_sp_id.AAAA
Identifies a user and is used to correlate user actions.

reevoo_sp_ses.BBBB
Identifies user session and is used to correlate actions.

None

DoubleClickID \ Google

This is an anonymous, unique identifier used to track how successful our advertising is. These cookies allow the device's IP address to be sent to a website, but it doesn't store the IP address or any other personal data.

This is a third party persistent cookie.

ResponseTap

ResponseTap is a phone call analytics tool, used to understand the customer interaction between the website and the call centre. Three cookies are used by ResponseTap to help demonstrate this journey so the business can improve their customer experience. These cookies are used to help ResponseTap collect information about how visitors use our website. We use the information gathered to compile reports that help us to understand how people interact with our business. The cookies store unique identifiers that allow ResponseTap to track a visitor's progress through our website over time.

This is a third party persistent cookie.

Outbrain

Outbrain collects a unique ID number that helps Outbrain distinguish between advertisers.

In order to track conversions derived from Outbrain campaigns, data is being collected regarding the specific UUID (Universally Unique Identifier) who triggered the conversion pixel- ­device source, browser type and IP address (translated to geo-­‐location in order to comply with the EU Data Protection Reform).

Conversion records are kept for up to 60 days from the time the UUID clicked on a marketer's recommendation.