Business Internet Banking FAQs

As a business customer, you can manage your business banking direct from any computer at a time to suit you with our quick, easy to use Business Internet Banking.

Frequently asked questions

There is no charge for using the Business Internet Banking service, however there may be charges for operating your bank account. TSB makes no charge for the use of its Business Internet Banking service. However, any charge made by your Telecoms Provider and/or Internet Service Provider (ISP) for using the Internet will still apply.

  • View account balances for business sterling accounts
  • Make payments via Faster Payments
  • Make up to 25 payments in one batch
  • Set up and manage standing orders
  • Manage Direct Debits
  • View transactions on your account for at least the last 13 months
  • Print your statement or download it into a financial software package
  • View forecast payments and forecast cleared balances to help manage your money
  • Apply for free Text Alerts - we'll send your account balance and up to the last six transactions to your mobile
  • Apply for other products and services such as loans, overdrafts and savings accounts online
  • Delegate access allows individuals other than the account signatory access to accounts online
  • Set individual payment limits for Business Internet Banking users.
  • Business Internet banking can be set up to allow 2 or 3 users to authorise all online payments - to enable organisations to bank online when multiple authorisations are required
  • Make International payments

Online fraud cost UK banks and their customers tens of millions of pounds each year. Fraudsters are making full use of new technology such as spyware and malware to hijack customers' online banking sessions. To make our Business Internet Banking as secure as possible we have introduced our Business Banking Authentication App when you bank online with us.

For your safety – we will ask you to log in using your Business Internet Banking username and password and three characters of your memorable information the first time you log in. You will then get the option to select a call back or an SMS to one of your numbers to activate the app. After you have set up the app, you will only need your memorable information to log in to authenticate transactions. We would never call you and request you to authenticate transactions through the app.

Always use the latest version of your web browser (e.g. Internet Explorer, Firefox or Safari). Web browsers often provide a level of inbuilt protection such as anti-virus and anti spyware. However, you should not regard this as a substitute for your own anti-malware products, which still need to be maintained. Using an out of date browser increases the likelihood that someone might be able to exploit a weakness, so having the most up to date version and ensuring that all security patches have been applied is important.

No, Business Internet Banking should run on any web browser with the equivalent functionality of Microsoft Internet Explorer v. 7.0 or above.

For more information please contact your Relationship Manager or call the Business Internet Banking Helpdesk on 0345 835 3858.

Useful documents

Please find key documents and further information on our legal page.



Speak to a Relationship Manager on 0345 835 3858.

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