There is no charge for using the Internet Banking service, however there may be charges for operating your bank account. TSB makes no charge for the use of its Internet Banking service. However, any charge made by your Telecoms Provider and/or Internet Service Provider (ISP) for using the Internet will still apply.
Online fraud cost UK banks and their customers tens of millions of pounds each year. Fraudsters are making full use of new technology such as spyware and malware to hijack customers' online banking sessions. To make our Online for Business as secure as possible we have introduced card reader technology when you bank online with us.
For your safety - We will only ever ask you to generate an access code using the 'Sign in' function on your card reader to authorise a payment that you have initiated. Requests at any other time should be treated as suspicious. When we prompt you to use the 'Sign' function, we always ask you to confirm your PIN, the destination account number and the full payment amount as well. You will never be contacted by the bank phone to "reconfigure" or "resynchronise" your Card and Reader.
Always use the latest version of your web browser (e.g. Internet Explorer, Firefox or Safari). Web browsers often provide a level of inbuilt protection such as anti-virus and anti spyware. However, you should not regard this as a substitute for your own anti-malware products, which still need to be maintained. Using an out of date browser increases the likelihood that someone might be able to exploit a weakness, so having the most up to date version and ensuring that all security patches have been applied is important.
Using a card reader makes your online business banking as secure as possible and reduces the risk of a fraud attack. The additional levels of security the card reader brings will also allow us to offer other online business related services in the future.