Business Internet Banking FAQs

As a business customer, you can manage your business banking direct from any computer at a time to suit you with our quick, easy to use Business Internet Banking.

Frequently asked questions

How much does Business Internet Banking cost? Press to expand/collapse

There is no charge for using the Business Internet Banking service, however there may be charges for operating your bank account. TSB makes no charge for the use of its Business Internet Banking service. However, any charge made by your Telecoms Provider and/or Internet Service Provider (ISP) for using the Internet will still apply.

What can I do with Business Internet Banking? Press to expand/collapse

View account balances for business sterling accounts
Make payments via Faster Payments
Make up to 25 payments in one batch
Set up and manage standing orders
Manage Direct Debits
View transactions on your account for at least the last 13 months
Print your statement or download it into a financial software package
View forecast payments and forecast cleared balances to help manage your money
Apply for free Text Alerts - we'll send your account balance and up to the last six transactions to your mobile
Apply for other products and services such as loans, overdrafts and savings accounts online
Delegate access allows individuals other than the account signatory access to accounts online
Set individual payment limits for Business Internet Banking users.
Business Internet banking can be set up to allow 2 or 3 users to authorise all online payments - to enable organisations to bank online when multiple authorisations are required
Make International payments

Is Business Internet Banking with TSB secure? Press to expand/collapse

Online fraud cost UK banks and their customers tens of millions of pounds each year. Fraudsters are making full use of new technology such as spyware and malware to hijack customers' online banking sessions. To make our Business Internet Banking as secure as possible we have introduced our Business Banking Authentication App when you bank online with us.

For your safety – we will ask you to log in using your Business Internet Banking username and password and three characters of your memorable information the first time you log in. You will then get the option to select a call back or an SMS to one of your numbers to activate the app. After you have set up the app, you will only need your memorable information to log in to authenticate transactions. We would never call you and request you to authenticate transactions through the app.

Can I access my accounts from any where in the world? Press to expand/collapse

Yes, as long as you have Internet access

What browsers can I use to access Business Internet Banking? Press to expand/collapse

Always use the latest version of your web browser (e.g. Internet Explorer, Firefox or Safari). Web browsers often provide a level of inbuilt protection such as anti-virus and anti spyware. However, you should not regard this as a substitute for your own anti-malware products, which still need to be maintained. Using an out of date browser increases the likelihood that someone might be able to exploit a weakness, so having the most up to date version and ensuring that all security patches have been applied is important.