Post Office® services for TSB business customers

With over 11,500 locations in the UK, you are able to do a lot of your banking at the Post Office, completely free of charge.

Services available for TSB business customers

You can deposit cash using:

  • your debit card and PIN
  • or a personalised pre-printed pay-in slip

To order a paying-in book with pay-in slips online, click tsb.co.uk/help/order-chequebook. Alternatively, you can order a paying-in book by calling us on 03459 758 758 or visiting a TSB branch. Use our branch locator to find your nearest branch.

  • Cash deposits will be accepted at any Post Office® counter
  • You will be issued with a receipt
  • The money will be applied to your account immediately if using a debit card or the next working day if using a pre-printed pay-in slip.

The maximum amount you will be able to deposit can vary at different Post Offices, ranging between £2000 and £20,000 at any one time. Visit your nearest Post Office to find out how much they will allow you to deposit.

Cash and cheque deposit important information

  • Post Office® branches may have different cut-off times for paying in cash and cheques. Please check at the branch you plan on visiting by using the Post Office Branch Finder
  • If you deposit after the cut-off time your deposit will take an additional working day to be processed.

You can deposit cheques using:

  • a personalised pre-printed pay-in slip
  • and a TSB specific cheque envelope (available at the Post Office)

To order a paying-in book with pay-in slips online, click tsb.co.uk/help/order-chequebook. Alternatively, you can order a paying-in book by calling us on 03459 758 758 or visiting a TSB branch. Use our branch locator to find your nearest branch.

  • Cheque deposits will be accepted at any Post Office® counter
  • Your cheques and pre-printed pay-in slip should be placed into the TSB specific envelope and sealed
  • Cheques will be applied to your account when received by us, this is normally the next working day.  It will then follow the existing cheque clearing cycle.

There is no limit to the number of cheques deposited, however without a pre-printed pay-in slip you will not be able to deposit cheques.

Cash and cheque deposit important information

  • Post Office® branches may have different cut-off times for paying in cash and cheques. Please check at the branch you plan on visiting by using the Post Office Branch Finder
  • If you deposit after the cut-off time your deposit will take an additional working day to be processed.

There are over 2,000 ATMs in Post Office branches around the UK which are free of charge.

You can withdraw cash using:

  • any Post Office ATM free of charge, to find your nearest Post Office ATM check the Post Office website
  • your debit or ATM card and PIN
  • Cash withdrawals are available at any Post Office® counter
  • You will be issued with a receipt

Standard cash ATM withdraw card limits apply, to check your limit please contact us.

You can order a new PIN by logging into your Internet Banking and in the ‘Your account tools’ section select ‘Replacement cards and PINs’. You can also do this in the TSB Mobile Banking App by selecting ‘Manage cards and PINs’ from the app menu. 

Alternatively, you can use our online chat service by selecting ‘Help centre’ to start a secure chat or by calling us on 03459 758 758 or visiting a branch.

There are over 2,000 ATMs in Post Office branches around the UK which are free of charge.

You can get a balance enquiry using:

  • Balance Enquiries are available at any Post Office® counter

If you don’t have a PIN and wish to use these services, please contact us. You can order a new PIN by logging into your Internet Banking and in the ‘Your account tools’ section select ‘Replacement cards and PINs’. You can also do this in the TSB Mobile Banking App by selecting ‘Manage cards and PINs’ from the app menu.

Alternatively, you can use our online chat service by selecting ‘Help centre’ to start a secure chat or by calling us on 03459 758 758 or visiting a branch.

Notes can be changed into coins and £5 notes using:

  • Your pre-printed paying-in slip or cheque book showing your TSB sort code and account number.
  • You’ll need to tell us your preferred Post Office® location.
  • To guarantee availability of change when you need it - it's best to formally set-up an arrangement with an allocated Post Office® branch using the TSB form

TSB will forward the details to the Post Office for processing. It can take up to 14 days for the Post Office to set-up the service, and they will let TSB know.

TSB will send you a letter confirming the Post Office Change Giving arrangement is in place and will enclose a copy of the memo supplied by the Post Office which will include the total guaranteed change value, the full address of the Post Office branch and its opening hours.

It is not always possible to allocate your preferred branch, but the Post Office will provide alternatives. If you wish to make changes to the service once it’s set-up, you’ll be able to do this directly with your allocated Post Office branch. They will have a copy of your change requirements.

Change will be subject to availability.

Adobe digital forms

We have chosen Adobe to support us with our digital processes by using their ‘Adobe Sign’ software. 

Please be aware that Adobe are a separate data controller from TSB, and any personal data you provide will be sent to Adobe and processed in accordance with their terms and conditions of service.

You may therefore wish to read their Adobe Terms of Use and Consumer Disclosure before using the following link(s).

What will I be charged?

Services at the Post Office are charged in line with your account tariff. Terms and Conditions, Need to know and Your Account Charges Explained brochures can be found at tsb.co.uk/business/legal

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