We have a number of ways to help you.
All our branches have induction loops fitted in the secure cash areas such as counters and cash machines:
Using SignVideo, you can communicate with a member of our team via a sign language interpreter.
To connect to SignVideo, click on the relevant logo below.
Once you're connected to an interpreter, tell them you are calling TSB
You can then begin your conversation in BSL (British Sign Language)
To use SignVideo you need the following:
An iOS device (version 8 or upwards), or an Android device (version 4.4 or upwards), or a PC (i3 or above) or Mac with a webcam
IE9 or Firefox for Windows, Safari or Mac
Bandwidth of at least 256kbp/s upload and download (384kbp/s recommended)
This service is available from 8am - 6pm Monday to Friday. SignVideo is a free service if you're connected to WiFi. If you use 3G, 4G or a data service, it will be part of your data cost.
For more information on Sign Video, watch this 'How to'
video in British Sign Language.
If you're having problems connecting to SignVideo, or need some technical help, please contact firstname.lastname@example.org or call 0203 2880 771
We’re open anytime and anywhere. Take care of your day-to-day banking when you need to.
Follow our step-by-step tutorial to get back online from the safety of your home.
If you need help with something specific, let us know what it relates to or search a topic.