Hearing support

We have a number of ways to help you.

In branch

All our branches have induction loops fitted in the secure cash areas such as counters and cash machines:

  • They can be used at any counter position or in a private interview room
  • They can be used with the 'T' setting on hearing aids to enhance sound 

By phone

  • BT TextDirect - type 18001 before the telephone number you wish to contact. A RNID (Royal National Institute for Deaf People) operator will join the line to convey the message
  • Sign Video - please see below for more information


Using SignVideo, you can communicate with a member of our team via a sign language interpreter.  

How it works

  • To connect to SignVideo, click on the relevant logo below. 

  • Once you're connected to an interpreter, tell them you are calling TSB

  • You can then begin your conversation in BSL (British Sign Language)  

Personal Banking
  Personal Banking

      Business Banking


What do you need

To use SignVideo you need the following:

  • An iOS device (version 8 or upwards), or an Android device (version 4.4 or upwards), or a PC (i3 or above) or Mac with a webcam

  • IE9 or Firefox for Windows, Safari or Mac

  • Bandwidth of at least 256kbp/s upload and download (384kbp/s recommended)

This service is available from 8am - 6pm Monday to Friday. SignVideo is a free service if you're connected to WiFi. If you use 3G, 4G or a data service, it will be part of your data cost.

For more information on Sign Video, watch this 'How to' video in British Sign Language.

If you're having problems connecting to SignVideo, or need some technical help, please contact help@signvideo.co.uk or call 0203 2880 771