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Supporting you if you’re experiencing domestic or financial abuse

What is financial abuse?

Financial abuse can happen to anyone. It’s when someone has manipulation over another person’s finances, through control, coercion, or even fraud. Abuse might be carried out by a partner, family member, friend, carer or a registered third party or power of attorney.

How will I know if I’m experiencing financial abuse?

It can be difficult to notice, if you’re being financially abused, but below are some warning signs. If you agree with any of the statements below, that may be a sign that you are being financially abused.

  • They stop you from working or getting to your job

  • They have control over joint bank accounts, or any sole bank accounts you have

  • They borrow money in your name

  • They make you borrow money you otherwise wouldn’t

  • They spend your money without telling you

  • They cash your pension or salary without your permission

  • They get their name added to your accounts

  • They’ve stopped you from seeing your family or friends

  • They offer to pay bills or do your shopping to get access to your money, but you do not see what they spend that money on

  • They’ve asked you to change your will

  • They get themselves added to your account using  power of attorney or third party mandate

Do any of these sound familiar? If you think you are being financially abused, there are some steps you can take to protect yourself below.

What is domestic abuse?

Domestic abuse takes place between people who have been or are in a relationship or between family members. It’s not always violent. Domestic abuse can involve sexual assault or it can be psychological, financial or emotional.

Coercive control is a pattern of behaviour including assault, threats, humiliation and intimidation that is used to harm, punish or frighten the victim.

How will I know if I’m experiencing domestic abuse?

You might not realise if you’re in a domestically abusive relationship, however if you are concerned for yourself or someone else, below are some warning signs to look out for. If you agree with any of the statements below, that may be a sign that you are being domestically abused.

  • Do they stop you seeing your family or friends?

  • Do they constantly put you down in public?

  • Do they embarrass you or humiliate you in front of family and friends?

  • Do they tell you you’re useless or worthless?

  • Do they control your money?

  • Do they use anger and intimidation to frighten you?

  • Do you avoid making them angry?

  • Do they threaten you if you don’t do something?

  • Do they blame you for their behaviour?

  • Do they play mind games with you?

  • Do you blame yourself for their behaviour?

  • Do you worry about leaving them if you have children or dependants?

  • Are you financially dependant on them?

Do any of these sound familiar? You don’t have to experience this alone. We’re here to support you, and will do all we can to help you get back in control.

Do you need immediate help?

If you’re in immediate danger, call 999.  If you can’t speak to the operator, press 55 when prompted on your mobile.

You may be prompted to cough or make a noise if you’re calling from a landline.

Stay on the line – you’re call will be transferred automatically to the police.

What can I do to protect myself from domestic or financial abuse?

Below are some practical steps you can take to help regain control of your finances.

  • Keep your account secure. Make sure only you know your PIN and passwords. Change them regularly, even if you think your abuser doesn’t know them.

  • Keep your communications safe. You can choose to have your correspondence elsewhere, as well as paperless statements which you can review online.

  • Keep an eye on your credit file. This will help identify anything out of the ordinary or lending that you might not be aware of, such as loans, overdrafts, store or credit cards.

  • Clear your browsing history - it’s very common for abusers to monitor or control the use of technology and the internet. It’s important the person you’re worried about doesn’t know you have been seeking support online. There are different ways to delete or remove specific addresses from your browsing history depending on your browser and device. Check out the advice given by Refuge to help you delete your browsing history, as well as other useful tips on protecting yourself online.

  • For more advice about preventing financial abuse, please visit UK Finance's guide "It’s your money"


What can TSB do to help me if I’m experiencing Domestic or Financial Abuse?

  • We can help you open different types of accounts in your sole name only. Such as cash accounts, Spend & Save accounts or a savings account.

  • We can open an account with a non-location based sort code – this means it isn’t linked to a specific location or branch address.

  • We can help you change your address, so your correspondence goes somewhere safe. We can then order you new cards and PINs to be delivered to those safe addresses.

  • We can help you change telephone numbers and your log in details for Internet Banking.

  • We can give you information on how to keep yourself safe online.

  • We can discuss how to protect or review any joint accounts, or accounts that have secondary card holders that you might have with your abuser, in some cases, removing you from that account if necessary.

  • We can discuss how to protect or review any joint accounts, or accounts that have secondary card holders that you might have with your abuser, in some cases removing you from that account if necessary.

  • We can discuss the types of important documents you might need for opening new accounts or services, such as your passport or driving licence. This could help you open accounts in your sole name.

  • We can point you towards third party charities for guidance and support.

  • We can give you money from TSB's Emergency Flee Fund to help you escape an abusive relationship.

TSB Supporting Safe Spaces

What are Safe Spaces?

TSB are proud to be the first bank to become part of the Safe Spaces scheme, with Safe Spaces available across our branch network, providing extra support to victims of domestic abuse. You don’t need to be a customer to seek help in one of our safe space branches.

The Safe Spaces scheme is a national initiative designed and run by the charity Hestia, under the UK Says No More banner – Hestia provide support to victims of domestic abuse, Safe Spaces provides a place for victims of domestic abuse to seek advice, support and assistance – ranging from referrals to support agencies and charities, to calling the police.

Find out more and access UK SAYS NO MORE's Online Safe Spac

What can you expect from our safe space branches?

  • Private meeting room away from the banking hall to allow you to make telephone calls, or even just to gather your thoughts.

  • Help you use the ‘bright sky’ app to see what support is available in your area.

  • We can support you with making phone calls to the police, your support network, or charities

  • All our branch colleagues have received specialist training to support victims of domestic abuse using our safe spaces.


Where can I go to get support?

Here are some of our recommended Domestic Abuse Charities.

Organisation Contact Details

National Domestic Abuse Helpline

0808 2000 247

They can give advice and provide the contact details for local advocates/agencies that can help.


Mankind Initiative

01823 334 244

Specialist advice for male victims.


01823 334 244

Specialist advice for male victims.


TSB’s ‘go to’ advisers on domestic abuse, based in the South East and London. Website provides valuable insight/advice.
Hestia have also created the Bright Sky mobile app which can be downloaded from the Apple and Google Play App stores for free – this app provides information and advice about domestic abuse.

TSB works with a number of debt advice companies to help victims of domestic and financial abuse. If you ask these companies to share information with us, they will share information relating to your personal life, criminal allegations, health, children, bank accounts and debts.

TSB processes this information, as it is in our legitimate interest and the substantial public interest, to provide the best support to you. Our regulators also require us to keep a record of any information we use to make decisions about the support we provide.

If you wish to know more about how we use your personal information, please take a look at our Privacy page.