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Our local pop-up services

We’ve introduced pop-ups in selected community locations across the UK.


Need a chat about your money?

Sometimes you need a face-to-face chat about your money. That’s why we’ve introduced TSB pop-ups in selected community locations across the UK where you can meet with one of our Mobile Money Confidence Experts, one day a week.

What can Mobile Money Confidence Experts help you with?

Our Mobile Money Confidence Experts are there for face-to-face support with managing your money, including providing product information, and helping you get started with Internet Banking and the TSB Mobile Banking App. They aren’t able to handle cash, so for cash withdrawals, deposits or cheque payments, you’ll need to visit your nearest branch or a Post Office. In our Nottingham pop-up we now have a TSB Cash Kiosk where customers can deposit and withdraw cash. If our Mobile Money Confidence Experts are not able to help you on the day, they will be able to offer guidance on which service you need and how to use it.

Do you need to bring any ID when you visit a pop-up?

Yes, when you visit one of our pop-ups we’ll need to check your ID. The documents you can bring with you for this are listed below:

Services available at your TSB pop-up

  • Help with managing your existing payments, such as Direct Debits

  • Internet and mobile banking registration, forgotten passwords and troubleshooting

  • Reporting lost or stolen cards

  • Non-cash payments to someone you’ve paid before, up to £10,000

  • Help with general product enquiries

  • Help with managing finances if you’ve suffered a bereavement

Services currently available at your nearest branch

  • Cash withdrawals, deposits or cheque payments

  • Setting up payments to someone you haven’t paid before

  • Changing your details like name, address, phone number and email

  • CHAPS and International Payments

  • Opening accounts if you’re not already a customer

  • Closing an account

If you're a UK, EU, EEA or Swiss National please bring:

  • Full and current passport
  • Full and current photocard driving licence (exluding provisional driving licence)
  • A full and current 'old style' UK paper driving licence (issued before 2000 when photocard was introduced)
  • Current EU/EEA National identity photo card – not including Romanian ID cards
  • Current Northern Ireland voters card
  • Current Firearms or shotgun licence
  • Benefits/state pension notification letter - issued in last 12 months and confirming rights to benefits
  • HMRC Tax Notification e.g. notice of coding, relating to the current tax year and less than 12 months old (P45 and P60 certificates are not acceptable)
  • Current Blue disabled drivers pass

If you're a national from any other country outside the UK, EU, EEA or Switzerland please bring:

  • Full and current passport with valid UK Visa or a valid UK Biometric Residence Permit

For under 18s:

  • Current Young Scot card
  • UK Birth certificate or Full adoption certificate
  • UK Medical Card/Certificate

  • Bank, Building Society or Credit Union statement (Except TSB bank statement, showing a minimum of 2 transactions within the last 3 months)
  • Utility bill/utility statement (except water bill or mobile phone bill) dated within the last 3 months
  • Council tax bill for current Council Tax billing year and dated in the last 12 months
  • Full and current UK photocard driving licence (only if not used as proof of identity)
  • A full and current 'old style' UK paper driving licence (issued before 1998 when photocard was introduced and only if not used as proof of identity)
  • Benefits or state pensions notification letter confirming the right to benefit (only if not used as proof of identity) - issued within the last 12 months
  • HMRC Tax Notification e.g. notice of coding, relating to the current tax year and less than 12 months old (P45 and P60 certificates are not acceptable and only if not used as proof of identity)
  • Jobcentre Plus letter dated within the last 3 months, containing your address and your allocated National Insurance Number (NiNo)

Where to find a TSB pop-up

If you visit one of our pop-ups and the Mobile Money Confidence Expert is already busy, they’ll arrange to see you at a convenient time or will put you in touch with someone who can help you by phone, there and then.

Pop-up Town  Pop-up Location Pop-up Address Opening Times TSB Contact Telephone Number
Albrighton Albrighton Village Hall The Redhouse, High Street, Albrighton, Wolverhampton, WV7 3LU Wednesday 9:00am-12:30pm; 1:30pm-4:00pm 01213 079983
Aylsham Drill Hall Drill Hall, 9 Cawston Road, Aylsham, Norwich, NR11 6BX Wednesday 9:30am-12:30pm; 1:00pm-3:00pm 01553 299998
Berwick upon Tweed Berwick Workspace Boarding School Yard, 90 Marygate, Berwick Upon Tweed, TD15 1BN Tuesday 9:30am-12:30pm; 1:30pm-4:30pm 01896 554999
Bishops Stortford Bishops's Stortford Library The Causeway, Bishop's Stortford, CM23 2EJ Monday 2:00pm- 5:00pm 01245 869997
Blackburn Bangor Street Community Centre Norwich St, Blackburn, BB1 6NZ Tuesday 9:30am-12:30pm; 1:30pm-4:30pm 01706 319998
Camberley Camberley Library Knoll Road, Camberley, Surrey, GU15 3SY Thursday 9:30am-12:30pm; 1:00pm-4:30pm 01235 393997
Chipping Norton Chipping Norton Town Hall Market Place, Chipping Norton Town Hall, Chipping Norton, OX7 5NA Tuesday 9:30am-4:00pm 01242 226622
Dunmow Uttlesford Community Hub 45 Stortford Road, Great Dunmow, CM6 1DQ Tuesday 9:30am-12:30pm; 1:30pm-4:30pm 01245 869997
Ellesmere Ellesmere Town Hall 1-3 Willow Street, Ellesmere, SY12 0AL Monday 9:30am-12:30pm; 1:30pm-4:30pm 01691 594998
Greenwich Greenwich West Community and Arts Centre 141 Greenwich High Road, London, SE10 8JA Thursday 9:30am-12:30pm; 1:30pm-4:30pm 02087 909969
Harlesden Harlesden Library Craven Park Road, Harlesden, NW10 8SE Tuesday 10:30am-12:30pm; 1:30pm-4:00pm 02087 909979
Hayling Island Hayling Island Community Centre Hayling Park, Station Road, Hayling Island, Hampshire PO11 0HB Thursday 9:30am-12:30pm; 1:00pm-4:30pm 01243 782316
Holt The Venue Holt Community & Arts Centre Kerridge Way, Holt, NR25 6DN Tuesday 9:00am-5:00pm 01603 613328
Long Sutton The Market House 9 Market Street Long Sutton, Spalding, PE12 9DD Tuesday 9:30am-12:30pm; 1:00pm-4:00pm 01553 299998
Louth Salavation Army 13 Church Street, Louth, LN11 9BS Thursday 9:30am-12:30pm; 1:30pm-4:30pm 03459 758758
Malton Malton Library St Michael Street, Malton, YO17 7LJ Monday 9:30am-12:30pm; 1:30pm-4:30pm 01904 626887
Manchester, Irlam Cadishead Library  126 Liverpool Road, Cadishead, M44 5AN Monday 9:30am-12:30pm; 1:30pm-4:30pm 01614 059994
Murton Glebe Centre Durham Place, Seaham, SR7 9BX Wednesday 9:30am-12:30pm; 1:00pm-4:30pm 01913 209995
Netherfield St George's Centre 91 Victoria Road, Netherfield, Nottinghamshire, NG4 2NN Tuesday 9:30am-12:30pm; 1:00pm-4:30pm 01157 009992
Ramsey Ramsey Library 25 Great Whyte, Ramsey,PE26 1HG Tuesday 10:00am-12:30pm; 1:00pm-4:30pm 01733 449998
Redcar Redcar library Redcar, Redcar Library, Coatham Road, TS10 1RP Wednesday 9:30am-12:30pm; 1:30pm-4:30pm 01642 749997
Skegness Aura Business Centre Heath Road, Skegness, PE25 3SJ Friday 9:00am-12:30pm; 1:30pm-4:30pm 03459 758758
Tenbury Wells The Library The Library, 24 Teme St, Tenbury Wells, WR15 8AA Friday 9:30am-12:30pm; 1:00pm-4:00pm 01432 355241
Tunbridge Wells The Camden Centre Market Square, Tunbridge Wells, TN1 2SW Tuesday 9:30am-12:30pm; 1:00pm- 4:00pm 01634 699998
Winslow Council Offices 28 High Street, Winslow, Winslow Council Offices, Buckingham, MK18 3HF Thursday 9:30am-12:30pm; 1:00pm-4:00pm 01908 230089

Pop-up Town  Pop-up Location Pop-up Address Opening Times TSB Contact Telephone Number 
Glynneath Glynneath Town Hall High Street, Glynneath, Neath, SA11 5DA Wednesday 9:30am-4:30pm 01656 504999
Prestatyn Prestatyn Library 21 King's Ave, Prestatyn, LL19 9AA Tuesday 10:00am-12:30pm; 1:00pm-4:00pm 01978 491998

Pop-up Town  Pop-up Location Pop-up Address Opening Times TSB Contact Telephone Number
Aberdeen, Mannofield Mannofield Church Great Western Road, Aberdeen, AB10 6UZ Wednesday 9:30am-12:30pm; 1:30pm-4:30pm 01224 369996
Alford Dog Action Rehoming / Charity Shop 51-53 Main Street, Alford, AB33 8PX Thursday 9:30am-12:30pm; 1:30pm-4:30pm 01467 448999
Anstruther Anstruther Town Hall Cunzie St, Anstruther, KY10 3DF Wednesday 9:30am-12:30pm; 1:30pm-4:30pm 01334 789999
Bathgate Reconnect Regal Theatre 24-34 North Bridge Street, Bathgate, West Lothian, EH48 4PS Thursday 9:30am-12:30pm; 1:30pm-4:30pm 01506 344999
Bo'ness Bo'Ness Library Bo'ness Library, Scotland's Close, Bo'ness, EH51 0AH Tuesday 10:00am-12:30pm; 1:30pm-4:30pm 01592 325994
Dalkeith One Dalkeith 21 Eskdaill Court, Dalkeith, Midlothian, EH22 1AG Tuesday 9:30am-12:30pm; 1:30pm-4:30pm  01315 179984
Edinburgh, Corstorphine Corstorphine Community Centre 5 Kirkloan, Corstorphine Community centre, EH12 7HD Wednesday 9:30am-12:30pm; 1:30pm-4:30pm 01315 179988
Fort William Alexandra Hotel The Parade, Fort William, Inverness-shire, PH33 6AZ Wednesday 9:30am-12:30pm; 1:30pm-4:30pm 01631 399998
Grantown on Spey Grantown YMCA 80 High Street, Grantown-On-Spey, PH26 3EL Thursday 9:30am-12:30pm; 1:30pm-4:30pm 01343 270998
Hawick Heart of Hawick Kirkstile, Hawick, TD9 0AE Thursday 9:30am-12:30pm; 1:30pm-4:30pm 01896 554999
Huntly Orbs Community Bookshop The Square, Huntly, Aberdeenshire, AB54 8AD Wednesday 9:30am-12:30pm: 1:30pm-4:30pm 01343 270998
Johnstone Johnstone Town Hall 25 Church Street, Johnstone, PA5 8EG Monday 9:30am-12:30pm; 1:30pm-4:30pm 01413 979969
Kilbirnie Kilbirnie Library 6 Avils Place, Kilbirnie Library, KA25 6BL Friday 9:30am-1:00pm; 2:00pm-4:30pm 01563 799998
Kirkwall St Magnus Centre Palace Rd, Kirkwall, KW15 1PA Tuesday - Thursday 9:00am-12:30pm; 1:30pm-5:00pm 01224 369984
Lanark Clydesdale Housing Association / CHA Community Hub Knoll Road, Lanark, ML11 7PT Wednesday 9:30am-12:30pm; 1:30pm-4:30pm 01698 654998
Lerwick Shetland Arts Development Agency Mareel, Lerwick, ZE1 0WQ  Tuesday - Thursday 9:00am-12:30pm; 1:30pm -4:00pm 01224 369984
Montrose Montrose Library 214-216, High Street, Montrose, DD10 8PH Friday 10:00am - 4:00pm 01241 675998
Stranraer Stranraer Millennium Centre 75 George Street, Stranraer, Wigtownshire, DG9 7JP Monday 9:30am-12:30pm; 1:30pm-4:30pm 01292 499996
Stornoway An Lanntair Kenneth Street, Stornoway, HS1 2DS Tuesday -Thursday 10:00am-12:30pm; 1:30pm-5:00pm 01463 399998
Thurso North Coast Visitor Centre Old Town Hall, High Street, Thurso, Caithness, KW14 8AJ Tuesday 10:00am-12:30pm; 1:30pm-5:00pm 01463 399998
Wick Pultney Town People's Project Pulteney Town Centre Huddart Street, Wick, KW1 5BA Wednesday 9:30am-12:30pm; 1:30pm-4:00pm 01463 399998