We’ve introduced pop-ups in selected community locations across the UK.
Need a chat about your money?
Sometimes you need a face-to-face chat about your money. That’s why we’ve introduced TSB pop-ups in selected community locations across the UK where you can meet with one of our Mobile Money Confidence Experts, one day a week.
What can Mobile Money Confidence Experts help you with?
Our Mobile Money Confidence Experts are there for face-to-face support with managing your money, including providing product information, and helping you get started with Internet Banking and the TSB Mobile Banking App. They aren’t able to handle cash, so for cash withdrawals, deposits or cheque payments, you’ll need to visit your nearest branch or a Post Office. In our Nottingham pop-up we now have a TSB Cash Kiosk where customers can deposit and withdraw cash. If our Mobile Money Confidence Experts are not able to help you on the day, they will be able to offer guidance on which service you need and how to use it.
Do you need to bring any ID when you visit a pop-up?
Yes, when you visit one of our pop-ups we’ll need to check your ID. The documents you can bring with you for this are listed below:
Services available at your TSB pop-up
Help with managing your existing payments, such as Direct Debits
Internet and mobile banking registration, forgotten passwords and troubleshooting
Reporting lost or stolen cards
Non-cash payments to someone you’ve paid before, up to £10,000
Help with general product enquiries
Help with managing finances if you’ve suffered a bereavement
Services currently available at your nearest branch
Cash withdrawals, deposits or cheque payments
Setting up payments to someone you haven’t paid before
Changing your details like name, address, phone number and email
CHAPS and International Payments
Opening accounts if you’re not already a customer
Closing an account
If you're a UK, EU, EEA or Swiss National please bring:
- Full and current passport
- Full and current photocard driving licence (exluding provisional driving licence)
- A full and current 'old style' UK paper driving licence (issued before 2000 when photocard was introduced)
- Current EU/EEA National identity photo card – not including Romanian ID cards
- Current Northern Ireland voters card
- Current Firearms or shotgun licence
- Benefits/state pension notification letter - issued in last 12 months and confirming rights to benefits
- HMRC Tax Notification e.g. notice of coding, relating to the current tax year and less than 12 months old (P45 and P60 certificates are not acceptable)
- Current Blue disabled drivers pass
If you're a national from any other country outside the UK, EU, EEA or Switzerland please bring:
- Full and current passport with valid UK Visa or a valid UK Biometric Residence Permit
For under 18s:
- Current Young Scot card
- UK Birth certificate or Full adoption certificate
- UK Medical Card/Certificate
- Bank, Building Society or Credit Union statement (Except TSB bank statement, showing a minimum of 2 transactions within the last 3 months)
- Utility bill/utility statement (except water bill or mobile phone bill) dated within the last 3 months
- Council tax bill for current Council Tax billing year and dated in the last 12 months
- Full and current UK photocard driving licence (only if not used as proof of identity)
- A full and current 'old style' UK paper driving licence (issued before 1998 when photocard was introduced and only if not used as proof of identity)
- Benefits or state pensions notification letter confirming the right to benefit (only if not used as proof of identity) - issued within the last 12 months
- HMRC Tax Notification e.g. notice of coding, relating to the current tax year and less than 12 months old (P45 and P60 certificates are not acceptable and only if not used as proof of identity)
- Jobcentre Plus letter dated within the last 3 months, containing your address and your allocated National Insurance Number (NiNo)
Where to find a TSB pop-up
If you visit one of our pop-ups and the Mobile Money Confidence Expert is already busy, they’ll arrange to see you at a convenient time or will put you in touch with someone who can help you by phone, there and then.
| Pop-up Town | Pop-up Location | Pop-up Address | Opening Times | TSB Contact Phone Number |
| Albrighton | Albrighton Village Hall | The Redhouse, High Street, Albrighton, Wolverhampton, WV7 3LU | Wed, 09:00-12:30; 13:30-16:00 | 01213 079983 |
| Berwick upon Tweed | Berwick Workspace | Boarding School Yard, 90 Marygate, Berwick Upon Tweed, TD15 1BN | Tue, 09:30-12:30; 13:30-16:30 | 01896 554999 |
| Bishops Stortford | Bishops's Stortford Library | The Causeway, Bishop's Stortford, CM23 2EJ | Mon, 14:00-17:00 | 01245 869997 |
| Blackburn | Bangor Street Community Centre | Norwich St, Blackburn, BB1 6NZ | Tue, 09:30-12:30; 13:30-16:30 | 01706 319998 |
| Camberley | Camberley Library | Knoll Road, Camberley, Surrey, GU15 3SY | Thu, 09:30-12:30; 13:00-16:30 | 01235 393997 |
| Chipping Norton | Chipping Norton Town Hall | Market Place, Chipping Norton Town Hall, Chipping Norton, OX7 5NA | Tue, 09:30-16:00 | 01242 226622 |
| Dunmow | Uttlesford Community Hub | 45 Stortford Road, Great Dunmow, CM6 1DQ | Tue, 09:30-12:30; 13:30-16:30 | 01245 869997 |
| Ellesmere | Ellesmere Town Hall | 1-3 Willow Street, Ellesmere, SY12 0AL | Mon, 09:30-12:30; 13:30-16:30 | 01691 594998 |
| Greenwich | Greenwich West Community and Arts Centre | 141 Greenwich High Road, London, SE10 8JA | Thu, 09:30-12:30; 13:30-16:30 | 02087 909969 |
| Harlesden | Harlesden Library | Craven Park Road, Harlesden, NW10 8SE | Tue, 10:30-12:30; 13:30-16:00 | 02087 909979 |
| Hayling Island | Hayling Island Community Centre | Hayling Park, Station Road, Hayling Island, Hampshire PO11 0HB | Thu, 09:30-12:30; 13:00-16:30 | 01243 782316 |
| Holt | The Venue Holt Community & Arts Centre | Kerridge Way, Holt, NR25 6DN | Tue, 09:00-17:00 | 01603 613328 |
| Long Sutton | The Market House | 9 Market Street Long Sutton, Spalding, PE12 9DD | Tue, 09:30-12:30; 13:00-16:00 | 01553 299998 |
| Louth | Salavation Army | 13 Church Street, Louth, LN11 9BS | Thu, 09:30-12:30; 13:30-16:30 | 03459 758758 |
| Malton | Malton Library | St Michael Street, Malton, YO17 7LJ | Mon, 09:30-12:30; 13:30-16:30 | 01904 626887 |
| Manchester, Irlam | Cadishead Library | 126 Liverpool Road, Cadishead, M44 5AN | Mon, 09:30-12:30; 13:30-16:30 | 01614 059994 |
| Murton | Glebe Centre | Durham Place, Seaham, SR7 9BX | Wed, 09:30-12:30; 13:00-16:30 | 01913 209995 |
| Netherfield | St George's Centre | 91 Victoria Road, Netherfield, Nottinghamshire, NG4 2NN | Tue, 09:30-12:30; 13:00-16:30 | 01157 009992 |
| Ramsey | Ramsey Library | 25 Great Whyte, Ramsey,PE26 1HG | Tue, 10:00-12:30; 13:00-16:30 | 01733 449998 |
| Redcar | Redcar library | Redcar, Redcar Library, Coatham Road, TS10 1RP | Wed, 09:30-12:30; 13:30-16:30 | 01642 749997 |
| Skegness | Aura Business Centre | Heath Road, Skegness, PE25 3SJ | Fri, 09:00-12:30; 13:30-16:30 | 03459 758758 |
| Tunbridge Wells | The Camden Centre | Market Square, Tunbridge Wells, TN1 2SW | Tue, 09:30-12:30; 13:30-16:00 | 01634 699998 |
| Winslow | Council Offices | 28 High Street, Winslow, Winslow Council Offices, Buckingham, MK18 3HF | Thur, 09:30-12:30; 13:00-16:00 | 01908 230089 |
| Pop-up Town | Pop-up Location | Pop-up Address | Opening Times | TSB Contact Phone Number |
| Glynneath | Glynneath Town Hall | High Street, Glynneath, Neath, SA11 5DA | Wed, 09:30-16:30 | 01656 504999 |
| Prestatyn | Prestatyn Library | 21 King's Ave, Prestatyn, LL19 9AA | Tue, 10:00-12:30; 13:00-16:00 | 01978 491998 |
| Pop-up Town | Pop-up Location | Pop-up Address | Opening Times | TSB Contact Phone Number |
| Aberdeen, Mannofield | Mannofield Church | Great Western Road, Aberdeen, AB10 6UZ | Wed, 09:30-12:30; 13:30-16:30 | 01224 369996 |
| Alford | Dog Action Rehoming / Charity Shop | 51-53 Main Street, Alford, AB33 8PX | Thu, 09:30-12:30; 13:30-16:30 | 01467 448999 |
| Anstruther | Anstruther Town Hall | Cunzie St, Anstruther, KY10 3DF | Wed, 09:30-12:30; 13:30-16:30 | 01334 789999 |
| Bathgate | Reconnect Regal Theatre | 24-34 North Bridge Street, Bathgate, West Lothian, EH48 4PS | Thu, 09:30-12:30; 13:30-16:30 | 01506 344999 |
| Bo'ness | Bo'Ness Library | Bo'ness Library, Scotland's Close, Bo'ness, EH51 0AH | Tue, 10:00-12:30; 13:30-16:30 | 01592 325994 |
| Dalkeith | One Dalkeith | 21 Eskdaill Court, Dalkeith, Midlothian, EH22 1AG | Tue, 9:30-12:30; 13:30-16:30 | 01315 179984 |
| Edinburgh, Corstorphine | Corstorphine Community Centre | 5 Kirkloan, Corstorphine Community centre, EH12 7HD | Wed, 09:30-12:30; 13:30-16:30 | 01315 179988 |
| Fort William | Alexandra Hotel | The Parade, Fort William, Inverness-shire, PH33 6AZ | Wed, 09:30-12:30; 13:30-16:30 | 01631 399998 |
| Grantown on Spey | Grantown YMCA | 80 High Street, Grantown-On-Spey, PH26 3EL | Thu, 09:30-12:30; 13:30-16:30 | 01343 270998 |
| Hawick | Heart of Hawick | Kirkstile, Hawick, TD9 0AE | Thu, 09:30-12:30; 13:30-16:30 | 01896 554999 |
| Huntly | Orbs Community Bookshop | The Square, Huntly, Aberdeenshire, AB54 8AD | Wed, 09:30-12:30: 13:30-16:30 | 01343 270998 |
| Johnstone | Johnstone Town Hall | 25 Church Street, Johnstone, PA5 8EG | Mon, 09:30-12:30; 13:30-16:30 | 01413 979969 |
| Kilbirnie | Kilbirnie Library | 6 Avils Place, Kilbirnie Library, KA25 6BL | Fri, 09:30-13:00; 14:00-16:30 | 01563 799998 |
| Kirkwall | St Magnus Centre | Palace Rd, Kirkwall, KW15 1PA | Tue-Thu, 09:00-12:30; 13:30-17:00 | 01224 369984 |
| Lanark | Clydesdale Housing Association / CHA Community Hub | Knoll Road, Lanark, ML11 7PT | Wed, 09:30-12:30-13:30-16:30 | 01698 654998 |
| Lerwick | Shetland Arts Development Agency | Mareel, Lerwick, ZE1 0WQ | Tue-Thu, 9:00-12:30; 13:30-16:00 | 01224 369984 |
| Montrose | Montrose Library | 214-216, High Street, Montrose, DD10 8PH | Fri, 10:00-16:00 | 01241 675998 |
| Stranraer | Stranraer Millennium Centre | 75 George Street, Stranraer, Wigtownshire, DG9 7JP | Mon, 09:30-12:30; 13:30-16:30 | 01292 499996 |
| Stornoway | An Lanntair | Kenneth Street, Stornoway, HS1 2DS | Tue-Thu, 10:00-12:30; 13:30-17:00 | 01463 399998 |
| Thurso | North Coast Visitor Centre | Old Town Hall, High Street, Thurso, Caithness, KW14 8AJ | Tue, 10:00-12:30; 13:30-17:00 | 01463 399998 |
| Wick | Pultney Town People's Project | Pulteney Town Centre Huddart Street, Wick, KW1 5BA | Wed, 09:30-12:30; 13:30-16:00 | 01463 399998 |
