28 March 2019

Transforming technology at TSB

At full year results, we reported that we’ve applied fixes to all high priority issues on our new platform and are seeing its stability improve.

We’re now at the stage where we need to move our focus to optimising the Proteo4 platform for the future. A key part of this is having closer control over our technology in TSB, including changing the way we contract and work with Sabis and other technology suppliers, while also finding cost effective ways to serve our customers better. In the coming months, we will take direct ownership of our banking platform, including direct contractual relationships with the third party technology suppliers. At the same time, we also want to build significant new technology capability in TSB in order to allow us to innovate faster.

That’s why, today, we are announcing important changes to the way we run technology at TSB.

Mike Errington, who has been working at TSB for the past three months, becomes our Chief Information Officer (subject to regulatory approval), focused on the work to take full ownership of our platform, optimise it and create new technology capability within TSB.

Carlos Abarca is appointed Chief Technology Innovation Officer, helping position TSB for the future utilising his extensive knowledge of the platform capabilities and drawing on his wide-ranging industry experience.

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