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Mark Curran

Customer Banking Director

Mark Curran was appointed Customer Banking Director in May 2022, having successfully led the function on an interim basis since December 2021.

In this role he is responsible for providing a product proposition that meets our customers’ needs, making them feel money confident whilst driving commercial growth. The Customer Banking function is at the heart of ensuring customers are treated fairly and Mark champions good conduct across the business.

Mark joined TSB in 2019 as the Director of Technology Transformation, leading the project to insource TSB’s key technology services. He then moved to Customer Banking as the Business Banking Director and has been responsible for transforming TSB’s business banking offering and improving the customer experience.

Mark has worked in retail banking for over 30 years and has held positions in payments, IT, retail and digital at Clydesdale and Yorkshire Bank Group / Virgin Money UK, RBS/NatWest and Lloyds Banking Group. He has also chaired industry-wide programmes to deliver the UK’s Current Account Switching Service and the move to digital cheque imaging.

He is a Chartered Banker and Fellow of the Chartered Banker Institute.

Mark Curran