Our service status

Essential Services

Latest status of our services – 19:30 18 May 2018

Our Mobile App and Internet Banking are available and working.

If you’re still having difficulty logging in on the Mobile App, please check you have downloaded the latest version. If the issues continue, fully close the app or internet browser and then try again.

If you’re having difficulty reaching Internet Banking through your bookmarks or saved links, go directly to the TSB website and click on ‘Log in’. Then make sure you update your bookmarks.

You can talk to a TSB Partner by calling us or visiting us in branch.

Please be aware that our call centres and branches are busier than usual, so it may take us longer than normal to help you.

You can also use your local Post Office for a range of everyday banking services, including withdrawing money and paying in cash and cheques using a pre-printed slip.

All TSB products (including current accounts, savings and credit cards) are viewable online, apart from mortgage accounts. If you need to speak to us urgently about your mortgage, please come into a branch.

We’ve now fixed an issue where some accounts were showing an incorrect due date online for their next credit card payment. We’re also aware that some customers are still seeing an incorrect payment due of £0.00. Please ignore this. Your statement will show the correct details about your next payment.

Your Internet Banking inbox is currently unavailable, so you can't access your paperless correspondence and statements. We’re working hard to fix this issue.

Debit cards are working normally. You can use them at ATMs to view your balance and withdraw cash. You can also get cashback from many high street shops across the UK.

If you’re having problems using your debit card give us a ring. Please be aware that our call centres are currently busier than usual, so it may take us longer than normal to help you.

Direct Debits and standing orders are working normally. We’ve fixed an issue that prevented a small number of standing orders reaching the payee. If this has affected you then we are recrediting your account and we’ll be in touch to explain what’s happened.

You can make payments through our Mobile App and Internet Banking. However some customers are having difficulties and seeing an error message. If your payment query is urgent please give us a ring or visit us in branch. Please be aware that our call centres and branches are currently busier than usual, so it may take us longer than normal to help you.

If you’re trying to pay a bill (e.g. your water bill), you can use your debit card to pay the provider directly.

Payments into TSB accounts are working normally.

If you need to check your balance you can do it online or at a LINK ATM. You can also print a mini statement at any TSB ATM. To find your nearest LINK ATM click here.

Online payments are available and should work for most customers.

If you’re having difficulty making payments using Business Internet Banking and our Business Banking Authentication app, please call us on 0345 835 3858. Please be aware that our call centres are currently busier than usual, so it may take us longer than normal to help you.

Internet Banking

Internet Banking is available and working - although some customers are still having issues logging in. We’re also aware of the issues below. We’re working hard to fix things and will keep you updated here.

What do I need to know? What can I do?

Card payments, Direct Debits and standing orders are all working.

Some customers are having difficulties making faster payments via the Mobile App and Internet Banking. An error message is shown on screen.

Unless you’re asked to check back later, you can try to make the payment again. Don’t worry, money won’t be taken from your account unless the payment is made successfully.

What do I need to know? What can I do?

Business Internet Banking is available and working. The recent issue that prevented customers from resetting their log in details online has now been fixed.

If you are still unable to log in and need any information on your account, or you wish to make a transaction please call us on 0345 835 3858. Please be aware that our call centres are currently busier than usual, so it may take us longer than normal to help you.

What do I need to know? What can I do?

At the moment you can’t view correspondence in your Internet Banking inbox. We’re working hard to fix this problem.

If you need a copy of an old piece of correspondence you can ask for it in branch.

What do I need to know? What can I do?

Some Direct Debit payments haven't been taken for TSB credit card customers this month.

You don't need to do a thing. If your payment to your TSB card hasn't been taken, we'll be in touch to let you know and confirm how we’ll catch up your payments.

Don't worry, you won't be charged any extra interest or fees because of the delayed direct debit. And it won't affect your credit record. We'll be taking off any extra interest that you may see on your credit card account.

What do I need to know? What can I do?

You can’t currently view your mortgage account on the App or Internet Banking.

If you need information on your mortgage account, please call us or visit your nearest branch. Please be aware that we’re currently busier than usual, so it may take us longer than normal to help you.

Mobile Banking

The Mobile App is available and working. However some customers are seeing a message stating ‘something went wrong’ when trying to log in. Please check you have downloaded the latest version of our app. If the issues continue, try closing the app down and then relaunching it - you may need to do this a couple of times.

We’re also aware of the issues below. We’re working hard to fix things and will keep you updated here.

What do I need to know? What can I do?

Normal payments (including card payments, direct debits and standing orders) are available and working.

However some customers are having difficulties successfully making faster payments via Mobile and Internet Banking. An error message is shown on screen.

Unless you’re asked to check back later, you can try to make the payment again. Don’t worry, money won’t be taken from your account unless the payment is made successfully.

What do I need to know? What can I do?

Your previous transactions on the Mobile App can only be viewed for the last three months.

If you can’t see all the transactions you’re looking for please check internet banking where your full statement history will be displayed.

What do I need to know? What can I do?

At the moment you can’t view your mortgage account on the Mobile App or Internet Banking.

If you need information on your mortgage account, please call us or visit your nearest branch. Please be aware that we’re currently busier than usual, so it may take us longer than normal to help you.

Telephone Banking

We know some customers calling Telephone Banking are experiencing long wait times. Please bear with us and we’ll answer your call as soon as we can.

Other Services

At present customers will not receive text message balance alerts. We are working hard to address these issues. If you want to view your latest balance, don't forget you can view it at any Link ATM.

What do I need to know? What can I do?

Some cheque books and paying in books have been printed with an incorrect sort code. If used, these cheques will not be paid. 

If you ordered your cheque book after 22nd April please check that the sort code and account number match the details on your debit card. If there is any difference please destroy the book. We are arranging for replacement books with the correct details to be sent out from Monday 21st May. 

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Call

Bank over the phone 24/7 using our automated service - call 03459 758 758.

Telephone Banking
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