Our service status

Some customers are experiencing difficulties making faster payments via mobile and internet banking successfully. An error message is shown on screen. Card payments, direct debits and standing orders are all working fine.

Unless instructed to check back later, you can try to make the payment again. Don’t worry, money won’t be taken from your account unless the payment is made successfully.

Coming soon

Errors are displaying when you try to reset your log in details.

You can still reset your log in details by calling us on 0345 835 3858.

Coming soon

Some paperless correspondence received before 22 April 2018 is showing under ‘archive’ rather than in the Internet Banking inbox.

Most documents will have the title ‘Other documents’

You can still access your documents by clicking on ‘archive’ in the inbox.

Coming soon.

Paperless correspondence older than a few months will not show in the Internet Banking inbox.

If you need a document prior to this point you can request a paper copy in branch.

Coming soon.

Some customers are experiencing difficulties making faster payments via mobile and internet banking successfully. An error message is shown on screen. Card payments, direct debits and standing orders are all working fine.

Unless instructed to check back later, you can try to make the payment again. Don’t worry, money won’t be taken from your account unless the payment is made successfully.

Coming soon

You can review your previous transactions as far back as January 2018 on the app.

If you need to review any transactions prior to January 2018, you can view these when you log in to Internet Banking.

Coming soon.

Replacement debit and credit cards are currently taking a little longer to process. We’re sorry for any inconvenience caused.

Don’t worry, if you’ve requested a card it’s on its way but may take up to 7 days to arrive in the post.

By the end of April

Some customers are experiencing a delay in receiving text alerts, or not receiving them at all.

You can still use your mobile to access your accounts using mobile banking.

By the end of April