Our service status

Essential Services

Latest status of our services – 11:00 16 July 2018

We’re really sorry that some of our customers experienced temporary issues with our mobile banking app earlier today (14/7). This issue has now been fixed and our services are working as normal.

To set up biometrics in the Mobile App (fingerprint, Face ID or Samsung Pass), go to the settings menu.

If you're having difficulty reaching Internet Banking through your bookmarks or saved links, go directly to the TSB website and click on ‘Log in’. Then make sure you update your bookmarks.

You can talk to a TSB Partner by calling us or visiting us in branch.

All TSB products (including current accounts, savings, credit cards and mortgages) are viewable online.

We are aware that some customers are unable to see one of their accounts. We are working on this issue and you’ll be able to see all your products online soon.

Your Internet Banking inbox is available to view paperless correspondence and statements.
 

Debit cards are working. You can use them at ATMs to view your balance and withdraw cash. You can also get cashback from many high street shops across the UK.

Direct Debits and standing orders are working.

You can make payments through our Mobile App and Internet Banking. If you do see an error message and your payment query is urgent please give us a ring or visit us in branch.

If you’re trying to pay a bill (e.g. your water bill), you can use your debit card to pay the provider directly.

Payments into TSB accounts are working.

If you need to check your balance you can do it online or at a LINK ATM. You can also print a mini statement at any TSB ATM. To find your nearest LINK ATM click here.

We have launched a new version of our Business Banking Authentication App. Please download the new version by searching 'TSB Auth App' on the App Store or Google Play. If you're still having problems and need to make an urgent payment, please visit a branch where we can do this for you.

Online payments are available and should work for most customers. If you’re having difficulty making payments to existing beneficiaries, please call us on 0345 835 3858. If you need to make an urgent payment to a new beneficiary, you'll need to visit a branch.

Internet Banking

Internet Banking is available and working. If you've tried logging in via the TSB website and still can't get access, please go back to our homepage and click on 'Problems with Internet Banking or one of our apps?' This will give you some instructions to work through and then a form to complete so we can get you up and running again..

What do I need to know?

All payments are working normally including cards, Direct Debits and standing orders.

What do I need to know? What can I do?

You can now view your mortgage account in both Internet Banking and the Mobile App. If your TSB mortgage is still not showing, please make sure you are using the latest version of the app.

If you are still unable to log in and need any information on your account, or wish to make a transaction please call us on 0345 835 3858.

What do I need to know?

Your internet banking inbox is now working, although we’re aware of some problems with the emails sent to confirm a new document.

What do I need to know? What can I do?

You can now view your mortgage account on both Internet Banking and the Mobile App.

If you need information on your mortgage account, please look online, call us or visit your nearest branch. Please be aware that we’re currently busier than usual, so it may take us longer than normal to help you.

Mobile Banking

We’re really sorry that some of our customers experienced temporary issues with our mobile banking app over the weekend (14/7). This issue has now been fixed and our services are working as normal. If you have any further issues, to try and resolve your problems as quickly as possible, we recommend that you;

  • check in the Google Play and App store that you’re on the latest version of the app, if you are;
  • fully close your app and restart it, if not fixed;
  • uninstall and reinstall the new version of the app.
What do I need to know?

Normal payments (including card payments, Direct Debits and standing orders) are available and working.

What do I need to know? What can I do?

On your Mobile App it’s only possible to view your past transactions from the last three months.

If you can’t see all the transactions you’re looking for please check internet banking where your full statement history will be displayed.

What do I need to know? What can I do?

You can now view your mortgage account on both Internet Banking and the Mobile App.  If your TSB mortgage is still not shown, please make sure you are using the latest version of the app.

If you need information on your mortgage account, please use internet banking, call us or visit your nearest branch. Please be aware that we’re currently busier than usual, so it may take us longer than normal to help you.

Telephone Banking

We know some customers calling Telephone Banking have had long wait times. Our wait times are now usually no more than a few minutes - please bear with us and we’ll answer your call as soon as we can.

Branches

If you want to talk to a TSB Partner, our branches are open. Please be aware that we’re currently busier than normal and it may take us slightly longer than usual to help you. Personal customers can also use their local Post Office for a range of everyday banking services, such as checking balances and paying in cash and cheques using a pre-printed slip.

Credit Cards

We are aware that some customers did for a short time see duplicate transactions on their credit cards on our mobile app. Please be assured that the transaction will only have been taken once and the balance showing is correct. This issue is now fixed. Please accept our apologies for any inconvenience caused. 

Call

Call

Bank over the phone 24/7 using our automated service - call 03459 758 758.

Telephone Banking
Visit

Visit

Find your nearest branch or cash machine using our Branch Locator tool.

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