Due to recent a recent IT update at the Post Office TSB customers with ATM only cards may not be able to use them at counter services at the Post Office until further notice.
This functionality was introduced during the Covid-19 pandemic and we are working with the Post Office to restore it.
All ATM cards will continue to work at cash machines.
Please note these changes only impact a small number of customers and most TSB customers will be able to use Post Office counter services without any issue.
Customers with any concerns or questions should phone their nearest TSB branch or our telephone banking service.
Make sure you’ve downloaded the latest version of the app. If you’re still having trouble logging in, please visit tsb.co.uk/online-support. You’ll find ways to get back online and a form to complete so we can get you up and running again.
