We have launched a new version of our Business Banking Authentication App. Please download the new version by searching 'TSB Auth App' on the App Store or Google Play. If you're still having problems and need to make an urgent payment, please visit a branch where we can do this for you.
Online payments are available and should work for most customers. If you’re having difficulty making payments to existing beneficiaries, please call us on 0345 835 3858. If you need to make an urgent payment to a new beneficiary, you'll need to visit a branch.
Internet Banking is available and working. If you've tried logging in via the TSB website and still can't get access, please go back to our homepage and click on 'Problems with Internet Banking or one of our apps?' This will give you some instructions to work through and then a form to complete so we can get you up and running again..
You can now view your mortgage account on both Internet Banking and the Mobile App.
If you need information on your mortgage account, please look online, call us or visit your nearest branch. Please be aware that we’re currently busier than usual, so it may take us longer than normal to help you.
We’re really sorry that some of our customers experienced temporary issues with our mobile banking app over the weekend (14/7). This issue has now been fixed and our services are working as normal. If you have any further issues, to try and resolve your problems as quickly as possible, we recommend that you;
check in the Google Play and App store that you’re on the latest version of the app, if you are;
fully close your app and restart it, if not fixed;
uninstall and reinstall the new version of the app.
You can now view your mortgage account on both Internet Banking and the Mobile App. If your TSB mortgage is still not shown, please make sure you are using the latest version of the app.
If you need information on your mortgage account, please use internet banking, call us or visit your nearest branch. Please be aware that we’re currently busier than usual, so it may take us longer than normal to help you.
We know some customers calling Telephone Banking have had long wait times. Our wait times are now usually no more than a few minutes - please bear with us and we’ll answer your call as soon as we can.
If you want to talk to a TSB Partner, our branches are open. Please be aware that we’re currently busier than normal and it may take us slightly longer than usual to help you. Personal customers can also use their local Post Office for a range of everyday banking services, such as checking balances and paying in cash and cheques using a pre-printed slip.
We are aware that some customers did for a short time see duplicate transactions on their credit cards on our mobile app. Please be assured that the transaction will only have been taken once and the balance showing is correct. This issue is now fixed. Please accept our apologies for any inconvenience caused.