If you’re having issues seeing your information, you may find that you need to clear your browsers cache. If this doesn’t work please call us on 03459 758 758. Below is a step by step guide to clearing your cache. If after doing this you’re still experiencing issues, just give us a call or pop into your local branch.
To clear your Google Chrome cache
- Open Google Chrome Browser
- In the top right corner, click on More
- Click ‘ More tools’ and and select ‘Clear browsing data’
- At the top choose a time range. To delete everything, select ‘All time’
- Check the boxes for ‘Cookies and other site data’ and ‘Cached images and files.
- Click clear data
- Reboot your computer
To clear your Internet Explorer 11 cache
- Make sure you’re using IE 11 by clicking on the top right and selecting ‘About Internet Explorer’. This will show you if you are using version 11
- At the top right, select Internet options
- Select the General tab and click the delete button
- Select the following options: Preserve Favourites website data, Temporary Internet files ad website files, Cookies and website data, History, Form data and then click delete
- Reboot your computer
To clear Internet Explorer Edge
- Make sure you’re using IE EDGE by clicking the top right and link on the three dots. Then go to settings.
- Scroll down and you wil see ‘Welcome to Microsoft Edge’
- Go to the top right of your browser and select the three line icon
- Once open, select the clock icon and go to ‘clear all history’
- Select all the following options: Browsing history, Cookies and saved website data, Cached data and files, Form data and then click clear
- Reboot your computer
If this doesn’t work, please visit your local branch or call our Business Banking centre on 0345 835 3858 (or +44 (0)203 284 1576 if you’re calling from abroad). Our lines are open Monday to Friday 7am to 8pm and Saturday 9am to 2pm
