Our service status

Essential Services

Latest status of our services – 12:00 20 June 2018

Our Mobile App and Internet Banking are available and working.

If you're still having difficulty logging in on the Mobile App, please check you have downloaded the latest version. If the issues continue, fully close the app or internet browser and then try again.

If you’re having difficulty reaching Internet Banking through your bookmarks or saved links, go directly to the TSB website and click on ‘Log in’. Then make sure you update your bookmarks.

You can talk to a TSB Partner by calling us or visiting us in branch.

Please be aware that our call centres and branches are busier than usual, so it may take us slightly longer than normal to help you.

All TSB products (including current accounts, savings, credit cards and mortgages) are viewable online.

We are aware that some customers are unable to see one of their accounts, for example their credit card. We are working on this issue and you’ll be able to see all your products online soon.

Your Internet Banking inbox is available to view paperless correspondence and statements.
 

Debit cards are working. You can use them at ATMs to view your balance and withdraw cash. You can also get cashback from many high street shops across the UK.

If you’re having problems using your debit card give us a ring. Please be aware that our call centres are currently busier than usual, so it may take us longer than normal to help you.

Direct Debits and standing orders are working.

You can make payments through our Mobile App and Internet Banking. Some customers have had difficulties and have seen an error message. If your payment query is urgent please give us a ring or visit us in branch. Please be aware that our call centres and branches are currently busier than usual, so it may take us longer than normal to help you.

If you’re trying to pay a bill (e.g. your water bill), you can use your debit card to pay the provider directly.

Payments into TSB accounts are working.

If you need to check your balance you can do it online or at a LINK ATM. You can also print a mini statement at any TSB ATM. To find your nearest LINK ATM click here.

We have launched a new version of our Business Banking Authentication App. This version fixed an issue where customers were being asked for an expired activation code. Please download the new version by searching 'TSB Auth App' on the App Store or Google Play. If you're still having problems and need to make an urgent payment, please visit a branch where we can do this for you.

Online payments are available and should work for most customers. If you’re having difficulty making payments to existing beneficiaries, please call us on 0345 835 3858. Please be aware that our call centres are currently busier than usual, so it may take us longer than normal to help you. If you need to make an urgent payment to a new beneficiary, you'll need to visit a branch.

Internet Banking

Internet Banking is available and working. If you've tried logging in via the TSB website and still can't get access, please go back to our homepage and click on 'Problems with Internet Banking or one of our apps?' This will give you some instructions to work through and then a form to complete so we can get you up and running again..

What do I need to know? What can I do?

Card payments, Direct Debits and standing orders are all working.

Unless you’re asked to check back later, you can try to make the payment again. Money won’t be taken from your account unless the payment is made successfully.

What do I need to know? What can I do?

Business Internet Banking is available and working.

If you are still unable to log in and need any information on your account, or wish to make a transaction please call us on 0345 835 3858. Please be aware that our call centres are currently busier than usual, so it may take us slightly longer than normal to help you.

What do I need to know?

Your internet banking inbox is now working, although we’re aware of some problems with the emails sent to confirm a new document.

What do I need to know? What can I do?

You can now view your mortgage account on both Internet Banking and the Mobile App.

If you need information on your mortgage account, please look online, call us or visit your nearest branch. Please be aware that we’re currently busier than usual, so it may take us longer than normal to help you.

Mobile Banking

The Mobile App is available and working. If you've tried downloading the latest version of the app and still can't get access, please go back to our homepage and click on 'Problems with Internet Banking or one of our apps?' This will give you some instructions to work through and then a form to complete so we can get you up and running again.

There are some updates on our recent issues below, and most of these are now fixed.

What do I need to know? What can I do?

Normal payments (including card payments, direct debits and standing orders) are available and working.

Unless you’re asked to check back later, you can try to make the payment again. Money won’t be taken from your account unless the payment is made successfully.

What do I need to know? What can I do?

On your Mobile App it’s only possible to view your past transactions from the last three months.

If you can’t see all the transactions you’re looking for please check internet banking where your full statement history will be displayed.

What do I need to know? What can I do?

You can now view your mortgage account on both Internet Banking and the Mobile App.

If you need information on your mortgage account, please use internet banking, call us or visit your nearest branch. Please be aware that we’re currently busier than usual, so it may take us longer than normal to help you.

Telephone Banking

We know some customers calling Telephone Banking have had long wait times. Our wait times are now usually no more than a few minutes - please bear with us and we'll answer your call as soon as we can.

Branches

If you want to talk to a TSB Partner, our branches are open. Please be aware that we’re currently busier than normal and it may take us slightly longer than usual to help you. Personal customers can also use their local Post Office for a range of everyday banking services, such as checking balances and paying in cash and cheques using a pre-printed slip.

Call

Call

Bank over the phone 24/7 using our automated service - call 03459 758 758.

Telephone Banking
Visit

Visit

Find your nearest branch or cash machine using our Branch Locator tool.

Find branches