All TSB products (including current accounts, savings and credit cards) are viewable online, apart from mortgage accounts. If you need to speak to us urgently about your mortgage, please come into a branch.
We’ve now fixed an issue where some accounts were showing an incorrect due date online for their next credit card payment. We’re also aware that some customers are still seeing an incorrect payment due of £0.00. Please ignore this. Your statement will show the correct details about your next payment.
Your Internet Banking inbox is currently unavailable, so you can't access your paperless correspondence and statements. We’re working hard to fix this issue.
Direct Debits and standing orders are working normally. We’ve fixed an issue that prevented a small number of standing orders reaching the payee. If this has affected you then we are recrediting your account and we’ll be in touch to explain what’s happened.
You can make payments through our Mobile App and Internet Banking. However some customers are having difficulties and seeing an error message. If your payment query is urgent please give us a ring or visit us in branch. Please be aware that our call centres and branches are currently busier than usual, so it may take us longer than normal to help you.
If you’re trying to pay a bill (e.g. your water bill), you can use your debit card to pay the provider directly.
Online payments are available and should work for most customers.
If you’re having difficulty making payments using Business Internet Banking and our Business Banking Authentication app, please call us on 0345 835 3858. Please be aware that our call centres are currently busier than usual, so it may take us longer than normal to help you.
Internet Banking is available and working - although some customers are still having issues logging in. We’re also aware of the issues below. We’re working hard to fix things and will keep you updated here.
Business Internet Banking is available and working. The recent issue that prevented customers from resetting their log in details online has now been fixed.
If you are still unable to log in and need any information on your account, or you wish to make a transaction please call us on 0345 835 3858. Please be aware that our call centres are currently busier than usual, so it may take us longer than normal to help you.
Some Direct Debit payments haven't been taken for TSB credit card customers this month.
You don't need to do a thing. If your payment to your TSB card hasn't been taken, we'll be in touch to let you know and confirm how we’ll catch up your payments.
Don't worry, you won't be charged any extra interest or fees because of the delayed direct debit. And it won't affect your credit record. We'll be taking off any extra interest that you may see on your credit card account.
You can’t currently view your mortgage account on the App or Internet Banking.
If you need information on your mortgage account, please call us or visit your nearest branch. Please be aware that we’re currently busier than usual, so it may take us longer than normal to help you.
The Mobile App is available and working. However some customers are seeing a message stating ‘something went wrong’ when trying to log in. Please check you have downloaded the latest version of our app. If the issues continue, try closing the app down and then relaunching it - you may need to do this a couple of times.
We’re also aware of the issues below. We’re working hard to fix things and will keep you updated here.
Some cheque books and paying in books have been printed with an incorrect sort code. If used, these cheques will not be paid.
If you ordered your cheque book after 22nd April please check that the sort code and account number match the details on your debit card. If there is any difference please destroy the book. We are arranging for replacement books with the correct details to be sent out from Monday 21st May.