Our service status

Our Mobile App and Internet Banking are working.

Before you log in on the Mobile App, make sure you’ve downloaded the latest version. If for some reason you can’t get in, fully close the app or internet browser and then try again. If you still have problems, go to www.tsb.co.uk/online-support. You’ll find more ways to get back online and a form to complete so we can get you up and running again.

To set up fingerprint recognition, Face ID or Samsung Pass in the Mobile App, go to the settings menu.

You may need to update your bookmarks before you log on to Internet Banking. Just start logging in as usual and update your bookmark.

Direct Debits and standing orders are working.

You can make payments through our Mobile App and Internet Banking. If you need to query a payment please give us a ring or visit us in branch.

If you want to pay a bill (e.g. your water bill), you can also use your debit card to pay the provider directly.

If you have any questions call us on 0345 835 3858. If you need to make an urgent payment to a new beneficiary, please visit a branch.

Once approved, overdrafts are normally applied to your account the same day. You can apply for increases in overdraft limits in branch or online. If you have any problems, please give us a call or pop into a branch.

We’ll alert you by text if you’re approaching your credit limit. If you happen to get a text from us while you’re still within your agreed limit, or you haven’t received a text when you should have, please give us a call or pop into a branch.