Going paperless

Cut down on filing. Never lose a statement. No more worries about how to dispose of confidential waste.

Instead of getting your statements and letters through your letterbox, you can have most of them sent direct to your TSB Digital Inbox where they’re together in one secure place.

We’ll email you whenever we send anything to your Digital Inbox, and you can view, save, download, or print them, whenever you like.

Get all of this when you go paperless – and a big thank you from us for helping TSB use less paper. Find out more in our Do What Matters plan.

Frequently asked questions

Your Digital Inbox can be found in the TSB Mobile Banking App and in Internet Banking. It’s where we’ll send your statements and correspondence.

It’s a secure and convenient way to keep all your statements and correspondence in one place. We will never alter or delete any items in your Digital Inbox.

You can view, download, or save any statements and correspondence in your Digital Inbox in the TSB Mobile Banking App or by logging into Internet Banking and clicking on ‘Your Inbox’ on the top right-hand side.

All customers have a Digital Inbox, even if they are not yet paperless. You can log in today and explore the Digital Inbox to see how it works before you decide. Once you switch to paperless, we’ll email you every time we put something new into your Digital Inbox, to remind you to log in and read them.

By going paperless you’ll be switching off paper statements and correspondence received in the post, and instead you’ll receive them in PDF format in your Digital Inbox. You can access your Digital Inbox in the Mobile Banking App or by logging in to Internet Banking and clicking on ‘Your Inbox’ on the top right-hand side.

All customers have a Digital Inbox, even if they are not yet paperless. You can log in today and explore the Digital Inbox to see how it works before you decide. Once you switch to paperless, we’ll email you every time we send something new as a reminder to log in and read your documents.

It’s easy to change your settings at any time by logging into Internet Banking and clicking on ‘Manage online and paper preferences’.

Your statements and correspondence go to your Digital Inbox instead of through your letterbox.

You can check your Digital Inbox in the App or by logging into Internet Banking and clicking on ‘Your Inbox’ on the top right-hand side.

Paperless documents will be in PDF format and they’ll look exactly the same as the paper versions.

We’ll email you whenever we send something new, so it’s important that you keep your contact details up-to-date. You can change them in the Mobile Banking App or Internet Banking.

Good to know

  • You must check your Digital Inbox regularly
  • We’ll never alter or delete any of the documents
  • Occasionally we might still need to send you documents by post
  • We recommend taking some time to read the Paperless Terms and Conditions on page 6 of the Digital Banking Terms and Conditions because they explain more about how paperless works.

You can change your paperless settings at any time. Just log into Internet Banking and click on ‘Go Paperless’.

You can choose a mixture if you want to go paperless for some accounts but not for others.

Yes. Just log into Internet Banking and click on ‘Go Paperless’. You can also do this by phone or in branch if you prefer.

The easiest way is to go to your Digital Inbox, open the document, then follow the instructions to print it out.

Or you can call us or log in to the TSB app and follow these steps;
Step 1 - Log into the TSB app
Step 2 - Select the chat icon on the top right of the app homepage
Step 3 - Type "Order a statement"

There is a charge for duplicate statements for current and savings accounts. Go to the Banking Charges Guide or Savings Account General Conditions to find out more.