We’ll send you a text when you’re on or over your account limit or when you don’t have enough money to make a payment. You can then credit your account, or arrange a Planned Overdraft, to make sure you have enough money to make any payments you have asked us to make that day and avoid any Unplanned Overdraft fees. You’ll need to do this before 2:30pm (UK time) to make sure all of your payments are made, and before 10:00pm (UK time) to stop any Unplanned Overdraft fees.
We’ll also send you a text if you have less than £50 in your account.
High and Low Balance Alerts
You can set your own limits. High Balance Alerts will let you know when to move excess money into a savings account. Low Balance Alerts will help make sure you always have enough money in your account for the things you want to do.
Weekly Balance Alerts
Receive a weekly text with your balance and the last six transactions of the week, on a week day and time you can choose.
Overseas Transaction Alerts
We'll send you a text when your debit card is used abroad to get cash or to make a purchase (including payments on websites, by phone or mail order from companies overseas). We'll tell you which country the transaction was made in and whether it was a withdrawal from a cash machine or a purchase (at a shop or restaurant for example). Then, if you believe someone else made the transaction without your knowledge, you can call us.
If you are aged between 11-15 with an Under 19s Account you can apply for our Weekly Balance Alerts and Overseas Transaction Alerts. Just visit your
nearest branch with a parent/guardian to register.
Text alerts are sent before 10am Monday - Friday excluding Bank Holidays.
In the coming months, we’ll be registering our new and existing accounts to Limit Alerts and Weekly Balance Alerts. This helps our customers to make payments on time and to avoid Unplanned Overdraft fees and other charges. But don’t worry, if you don’t want to receive some or all of these Text Alerts, you can opt-out through Internet Banking, by calling us or by dropping into a branch. You can find out more by clicking tsb.co.uk/texts
Log on to Internet Banking, select 'Mobile Banking' and follow the instructions displayed on the screen.