International Payments

• We'll store details of any recipients you make a payment to, making it even easier if you need to send money to the same person again.
• You'll see clear confirmation that your payment has been submitted.
• You can make International Payments at your convenience through Internet Banking, 24 hours a day 7 days a week, although outside of normal banking hours, your payment won't be sent until the following working day.
• You can now make an International Payment in any currency we offer by stating the amount you wish to be debited in Pound Sterling. Just select the Pound Sterling radio button when making a payment online.
• Send up to £75,000 a day to almost anywhere in the world.

To make an International Payment you will need the following information:

• Recipient's name and address (exact full name or company name) and the name and address of recipient's bank.
• Recipient’s account number or IBAN (International Bank Account Number) if applicable.
• BIC or SWIFT code if the country you’re making the payment to does not use IBAN. To find out what countries require a IBAN on International Payments have a look at our country table.
• If you’re sending money to Australia, New Zealand or South Africa you’ll need a clearing code. Or, if you’re sending money to the USA you may also need a routing code.
   
  If you have either a routing code or a clearing code; this can be added to the first line of the recipients bank address online.
   
  The beneficiary that you are paying should be able to tell you whether a clearing code is required by their bank.

International payment costs

Our transfer charges for sending an International Payment online for all accounts except Cash accounts are: 

If the payment is in euros to an EEA country: there is no charge
All other payments up to £5,000:  the charge is £10 
All other payments over £5,000:  the charge is £17.50 

Our transfer charges for sending an International Payment online for Cash accounts are: 

If the payment is sent in pounds within the EU : there is no charge
If the payment is sent in euros to an EEA country: there is no charge
All other payments up to £5,000:  the charge is £10 
All other payments over £5,000:  the charge is £17.50

To send or receive money from abroad, TSB will use an intermediary bank. The recipient’s bank may also use an intermediary bank. An intermediary bank means a bank working on behalf of the sending or receiving bank.

Intermediary banks may also impose charges as handling fees for the payment. TSB can’t tell you whether the recipient’s bank will use an Intermediary Bank or not, or what charges they may apply.

The final payment value received could be less than the original amount requested, due to charges and the exchange rate used. When sending money abroad, we recommend that you use the International Payments Calculator, available via internet banking. You can use this calculator to get an estimate of payment values at the current exchange rate.

When you make an international payment online you will pay our transfer charges, and the person receiving the payment pays all other charges. Again, this may result in the person receiving the payment receiving less than you have sent, or these charges may be debited from their account separately. Other charging options are available in branch or via telephone banking.

How do I send money abroad online?

If you're a TSB Current Account customer log on to Internet Banking to send money abroad.

Log on

The table below tells you the maximum time the payment will take to reach the recipient's bank once we have received your instructions to send an International Payment. The cut-off time for Online International Payments to be sent the same day is 4:30pm for all currencies. Any Online International Payments requested after this time will be processed the next working day.

How do I send money abroad online?

If you're a TSB Current Account customer log on to Internet Banking to send money abroad.

Log on

BIC stands for Bank Identifier Code. It is a unique code that identifies a particular bank in a specific country. It helps us process transactions efficiently and quickly and is used worldwide for international transactions.

You'll need to ask your recipient for the BIC/SWIFT code of their bank.

IBAN stands for International Bank Account Number. It is a unique code that identifies an individual bank account. We won't be able to process your payment to the EEA and EU countries as well as a number of other countries globally without a BIC or IBAN.

If this information is not included it may delay your payment being sent. Please check with the person receiving the money if an IBAN or BIC is needed to make a payment. 

You can also check which countries need an IBAN for a payment to be processed on our country table.

Will you take the money from my account for an international payment right away?

For Payments made in foreign currency before 4:30pm on a business day, your account will be debited the same working day. For payments made on or after 4:30pm on a business day, your account will be debited the next working day. Payments submitted on or after 4:30pm on a Friday (as long as Friday is a working day) will be debited the next working day, please note Saturdays, Sundays and Bank holidays are not classed as working days.

What is a transfer charge?

This is our upfront charge to you for making an international payment. Please note that while you will pay our transfer charges, the person receiving the payment pays all other charges. This may result in the person receiving the payment receiving a lesser amount than you have sent, or these charges may be debited from their account separately. Other charging options are available in branch or via telephone banking. Our international payments calculator is available to you after you've logged into Internet Banking to demonstrate how much each payment will cost. Please see International Payment costs.

How many international payments can I make each day?

International payment limits are set by each account and not for each individual customer. You can make any number of payments up to a total amount of £75,000 per account per day.

Can I make more than one payment to the same recipient each day?

Yes. You can make as many payments as you want as long as you don't go over your daily payment transaction limit of £75,000 and you have enough money in your account to make payments.

How do I send money abroad online?

If you're a TSB Current Account customer log on to Internet Banking to send money abroad.

Log on

What countries require an IBAN on International Payments?

To make payments to the countries with an asterisk*, you will still need a BIC/SWIFT code.

What is a clearing code?

A clearing code is needed for making a International payment to an account that doesn't have an IBAN. A clearing code can be added to the first line of the recipients bank address online.

What is a routing code?

A routing code is a countries version of a sort code. A routing code is not always required but may be required if you are sending a payment to USA. A routing code can be added to the first line of the recipient’s bank address online.

The beneficiary that you are paying should be able to tell you whether a clearing code is required by their bank.

Why have I received less than the sender sent?

I wanted to send a payment in Pounds Sterling. Is this possible?

How will I know what foreign exchange rate has been used for my transaction?