How to make a complaint
Step 1
Tap the profile icon.
Step 2
Tap 'Chat to us'.
Step 3
Type 'complaint'.
Not yet registered? Download the TSB Mobile Banking App now.
Looking for something else? Visit our Help & Support page.
Use the online form
Screen reader users are advised to use the TSB Mobile Banking App, call us or visit a TSB branch.
If you don't currently use The TSB Mobile Banking App, you can raise a complaint using this online form. You will receive a copy of the completed form by email.
You need to know this…
We use Adobe Sign for this kind of request. Adobe will pass the information you provide to us in a secure manner and won’t process it in any other way. Information on how we use your data can be found in our Data Privacy Notice.
By phone
You can call us to make a complaint. We’ll ask you some questions to understand what went wrong and we will do our best to put things right.
Our lines are often busy. The quickest way to make a complaint is using the TSB Mobile Banking AppAt a TSB branch
You can make a complaint at one of our branches.
You’ll need
Some form of ID - ideally a TSB debit card and PIN, your passport or driving license.
Some form of ID - ideally a TSB debit card and PIN, your passport or driving license.
