Changing your address?

Keeping your address up to date with us is important. And you can do it from the comfort of your own home, using the TSB Mobile Banking App, our online Adobe form. You can also call us or visit a branch.

If you are an existing Added Value Customer (Select, Silver, Gold, Platinum or Premier), and you are moving overseas, please be aware that you may no longer be eligible for the insurance benefits as part of your Added Value Account. For further information please refer to the welcome pack and terms and conditions for your account at

If you’re a business customer, please have a look at our business change of address page.

How would you like to tell us?

What you’ll need

How does it work?

  1. Log in to the TSB Mobile App and use the ‘Chat to us’ option to securely tell us your new address details.
  2. You can find the ‘Chat to us’ section in the app menu or by clicking from your address details in the app.
  3. We’ll ask a few questions to collect all the information needed to update your address.
  4. We’ll text you to let you know when we’ve updated your address. If we need any more information we’ll let you know.

How long will it take?

  • Just a couple of minutes to provide your details in the Mobile Banking App.
  • Once you’ve given us the details, we’ll change your address in two working days.

Additional Info

  • If your new address is not in the UK you’ll need to use the online form instead to let us know.

What you’ll need

  • A smartphone
  • Photographic identification to verify yourself.
  • Your email address

How does it work?

  1.  We’ll ask you to share and confirm your email address and mobile phone number.
  2. Use your smartphone to take photos of your driving licence or passport and take a selfie
  3. Complete our change of address form and press submit
  4. We’ll change your address and text you when it’s done. If we need any more information, we will let you know

How long will it take?

  • Around 10 minutes to complete the form, once you’ve shared your email address and mobile number.
  • Once submitted, we’ll change your address in two working days

Additional info

Please be aware that Adobe are a separate data controller from TSB,
and any personal data you provide will be sent to Adobe and processed
in agreement with their terms and conditions of service.

You may wish to read their Adobe Terms of Use and Consumer Disclosure before using the following link(s).


What you’ll need

  • A phone - landline or mobile
  • To answer some additional security question so we can verify that we’re speaking to the account holder

How long will it take?

  • Once we’ve identified you, we can change your address straight away

Our contact numbers

  • UK: 03459 758 758 - we’re open from 8am - 8pm Monday to Sunday
  • Calling from abroad: +44 203 284 1575

What you’ll need

  • If you have one, your debit card and PIN to identify yourself
  • If not, please bring your passport, driving licence or something else to identify yourself

How long will it take?

Once we’ve identified you, we can change your address straight away

Find your closest branch

Use our branch locator tool to find your local branch, it may ask you if we can use your current location.


Unable to use the options above?

Please write to us, and send your letter to TSB Bank PLC, PO Box 373, Leeds, LS14 9GQ. You must include the following details in order for us to update your address;

  • Your name.
  • Your account details – sort code and account number of your main account.
  • Previous and new address and postcode.
  • Your signature.

Once we’ve received your letter, which includes all of the above, we’ll update your address within two working days.

Register for mobile banking

We’re open anytime and anywhere. Take care of your day-to-day banking when you need to.

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logging in?

Follow our step-by-step tutorial to get back online from the safety of your home.

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Need to visit us?
Visit our FAQs

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