By phone
If you’re already registered for Telephone Banking and have a PSN (Personal Security Number), you can call us to change your address, phone number, and email.
How long it takes
After we’ve established that it’s really you, we can change your address immediately.
Our phone numbers
Our lines are often busy. The fastest way to update your details is the TSB Mobile Banking App.
At a TSB branch
You can update any details at one of our branches.
You’ll need:
Some form of ID – ideally a TSB debit card and PIN. If you don’t have one, bring your passport, driving licence, or something similar.
Changing your name?
We’ll need to see one of the supporting documents listed below.
Find your nearest branch
By post
The only details you can change by post are your name and address.
Changing your address
Write to us at TSB Bank plc, PO Box 373, Leeds, LS14 9GQ and be sure to include your:
- name
- account number and sort code
- current and new address
- signature
Changing your name
Fill in and print out the ‘Change to customer name’ form.
To find it:
- Log into Internet Banking
- At the top right, click Change details
- Fill in the form, print it, then post it to the address below with one of these supporting documents mentioned above
TSB Bank plc, PO Box 373, Leeds, LS14 9GQ
- Deed Poll (not in Scotland)
- Marriage Certificate / Civil Partnership registration document
- Statutory Declaration
- Divorce Papers / Dissolved Civil Partnership papers
- Copy of entry in Registry of Corrections (Scotland only)
- Amended Birth Certificate issued by Registrar General, Edinburgh (Scotland only)
- Adoption Certificate