Change your address and personal details

Follow these steps to change your address, telephone number and email in the TSB Mobile Banking App.

Step 1

Tap the profile icon.

 
Changing your address and personal details step 1

Step 2

Tap Personal details.

 
Changing your address and personal details step 2

Step 3

Tap the details you want to change.

Changing your address and personal details step 3

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Quickest icon

Use the TSB Mobile Banking App

If your new address is outside the UK, use the online form below. Everybody else:

  1. Log into the app
  2. Tap the profile icon
  3. Tap personal details
  4. Tap address
  5. Tap Chat to us and type change address

We’ll ask a couple of questions and update your address within 48 hours.

Not using the TSB Mobile Banking App yet? Download it now.  Download our Mobile Banking app for iOS Download our Mobile Banking app for Android

Use the online form

 Screen reader users are advised to use an alternative channel

You can update your address using the online form.

You need to know this…

We use Adobe Sign to facilitate your request. Adobe will pass the information you enter to TSB in a secure manner and won’t process it in any other way. Please read the Adobe Terms of Use and Consumer Disclosure for more information.  

Quickest icon

Use the TSB Mobile Banking App

  1. Log into the app
  2. Tap the profile icon
  3. Tap personal details
  4. Tap your email address or phone number
  5. Enter your new details and save

Not using the TSB Mobile Banking App yet? Download it now.  Download our Mobile Banking app for iOS Download our Mobile Banking app for Android

Use Internet Banking

  1. Log into your TSB account - you’ll need your User ID, password, and memorable information
  2. At the top right, select Change Details
  3. Select Change Phone Number
  4. Update your number, then select Continue
  5. Enter your password, then confirm

Log in to Internet Banking

Quickest icon

Use the TSB Mobile Banking App

  1. Log into the app
  2. Tap the profile icon
  3. Tap Chat to us
  4. Type change name then follow the instructions on screen
 You'll need to upload one of these supporting documents to change your name:
 
  • Deed Poll (not in Scotland)
  • Marriage Certificate / Civil Partnership registration document
  • Statutory Declaration
  • Divorce Papers / Dissolved Civil Partnership papers
  • Copy of entry in Registry of Corrections (Scotland only)
  • Amended Birth Certificate issued by Registrar General, Edinburgh (Scotland only)
  • Adoption Certificate

Not using the TSB Mobile Banking App yet? Download it now.  Download our Mobile Banking app for iOS Download our Mobile Banking app for Android

By phone

If you’re already registered for Telephone Banking and have a PSN (Personal Security Number), you can call us to change your address, phone number, and email.

How long it takes

After we’ve established that it’s really you, we can change your address immediately.

Our phone numbers

 Our lines are often busy. The fastest way to update your details is the TSB Mobile Banking App.

At a TSB branch

You can update any details at one of our branches.

You’ll need:

Some form of ID – ideally a TSB debit card and PIN. If you don’t have one, bring your passport, driving licence, or something similar.

Changing your name?

We’ll need to see one of the supporting documents listed below.

Find your nearest branch

By post

The only details you can change by post are your name and address.

Changing your address

Write to us at TSB Bank plc, PO Box 373, Leeds, LS14 9GQ and be sure to include your:

  • name
  • account number and sort code
  • current and new address
  • signature
Changing your name

Fill in and print out the ‘Change to customer name’ form.

To find it:

  1. Log into Internet Banking
  2. At the top right, click Change details
  3. Fill in the form, print it, then post it to the address below with one of these supporting documents mentioned above
    TSB Bank plc, PO Box 373, Leeds, LS14 9GQ
  • Deed Poll (not in Scotland)
  • Marriage Certificate / Civil Partnership registration document
  • Statutory Declaration
  • Divorce Papers / Dissolved Civil Partnership papers
  • Copy of entry in Registry of Corrections (Scotland only)
  • Amended Birth Certificate issued by Registrar General, Edinburgh (Scotland only)
  • Adoption Certificate

Not yet registered? Download the TSB Mobile Banking App now.  Download our Mobile Banking app for iOS Download our Mobile Banking app for Android

Looking for something else? Visit our Help & Support page.

Are you a business customer? Please have a look at our Updating your business details page.