Don't worry if you haven't got all this information to hand. The most important step is making that first call.
Information to have to hand
- Your sort code and account number
- Some details about your account, such as monthly instalment amounts or dates of your direct debits
- Your completed income and expenditure form, or bank statements so we can complete one on the call with you
- Time. Set aside some time for this call. We want to ensure we discuss all the possible solutions with you
Who to call?
If you’re struggling but are currently managing to maintain your payments please give our customer support unit a call on;
Current account, personal loans or credit cards - 0345 609 9283
Or if you have a mortgage with us - 0345 835 5404
If you’ve already missed a payment, don’t worry, our payment assistance team will be able to support you on the numbers below.
Mortgages - 0345 835 5404
Personal loans - 0345 600 8973
Credit cards - 0345 600 8972
Current accounts - 0345 600 8973