How to close your account

You can close your account by popping into your nearest branch with your debit card, chequebook and two documents as proof of your ID and address, or you can call us to request the account closure form. Alternatively, you can fill in the close an account form below and send it back to us at this address:

Banking Services
TSB Bank plc
PO Box 373
Leeds
LS14 9GQ

For us to be able close your account, it needs to be in credit, with any charges covered.

If there are any standing orders or direct debits on the account, they will be cancelled.

What documents are accepted for proof of ID?

  • Passports
  • UK Driving License (Photo Card/Paper (Non-Photo)/Provisional Photo Card)
  • European Union (EU)/European Economic Area (EEA) (Driving Licence/Identity Cards)
  • UK Benefits/State Pension Notification Letter
  • HM Revenue & Customs Tax Notification
  • Firearm/Shot Gun Certificate
  • Northern Ireland Voters Card
  • Young Scot Card (Under 18s only)
  • Blue Disabled Drivers Pass (UK only)
  • Passport with valid UK visa (if customers from outside the UK/EU/EEA)
  • Biometric Residence Permit

What documents are accepted for proof of address?

  • Bank (excluding TSB), Building Society or Credit Union Statement
  • HM Revenues & Customs Correspondence
  • Allocation of National Insurance Number from Jobcentre Plus Letter
  • Local Authority Tax Bill
  • Local Council Rent Card/Statement
  • Mortgage Statement
  • Solicitors Correspondence
  • Utility Bill
  • UK Driving License (Photo Card/Paper (Non-Photo)/Provisional Photo Card)
  • UK Benefits/State Pension Notification Letter

What happens to my Pay a Contact registration if I close my TSB registered account?

If you close your registered account, you will automatically be de-registered for Pay a Contact.

We'll send you a notification message (SMS) confirming you are no longer registered for Pay a Contact.

Will you let me know when my account is closed?

We’ll write to confirm that we’ve closed your account, normally within two weeks of your account closing.

Personal current account and savings closures

For more information or to request an account closure form by post, please call us on 0345 975 8758. You can call us between 7am - 11pm Monday to Sunday. Calls may be monitored or recorded.

Account closure form

You can close your savings account by going into your nearest branch or filling in the close an account form below and sending it back to us. In branch, you’ll need to bring with you your debit card (if you were issued one with your savings account), and two documents as proof of your ID and address. If you want to fill in the form and send it back to us, the letter must be signed by all account holders and sent to: 

Account closure form

Banking Services
TSB Bank plc
PO Box 373
Leeds
LS14 9GQ

If I close my Monthly Saver, can I open another one?

You cannot open another Monthly Saver until the first anniversary of the date you opened the previous Monthly Saver.

If I close my TSB Cash ISA, can I open another one?

You can close any of your Cash ISAs at any time. But please remember:

  • If you close your Fixed Rate Cash ISA before the end of the term, you’ll pay a charge. You can find details about the amount of the charge in the product conditions.
  • If you’ve paid money into your account in this tax year and then close your account, you won’t be able to open a new cash ISA with another provider in the same tax year.
  • If you’ve taken more money out of your TSB Cash ISA than the amount you’ve paid into your TSB Cash ISA in that tax year, and you don’t pay it back in before you close your TSB Cash ISA, you won’t be able to replace this in a new or existing ISA with another provider. This means that you won’t be able to save as much money tax free.

Can I close my Junior Cash ISA?

Only the Registered Contact can close the Junior Cash ISA account. The account can’t be closed, unless the money in the account is transferred to another Junior ISA.

Can I close my Fixed Bond during the term of the account?

No, you can’t close your Fixed Bond during the term of the account or make any withdrawals.

Personal current account and savings closures

For more information or to request an account closure form by post, please call us on 0345 975 8758. You can call us between 7am - 11pm Monday to Sunday. Calls may be monitored or recorded.

Account closure form

You can close your credit card account by going into your nearest branch or writing to us. In branch, you’ll need to take your credit card and some identification with you. If you want to write to us you will need to include your name, current address, card number and signature and send to:

TSB Bank Plc
Ariel House
2138 Coventry Road
Sheldon, Birmingham
B26 3JW

Please be aware of the following if you are closing your credit card account:

  • The account can be closed with a balance that can then be repaid. You need to continue to make at least minimum payments towards any remaining balance on the card. Remember if you only pay the minimum each month it’ll take you longer and cost you more to repay.
  • Any balance that you do have will be subject to the same interest rate that you have now. This will not change. If you have any regular payments setup on this account, for example, for digital TV services or magazine subscriptions, we will contact the providers to cancel those payments. You’ll also need to contact providers directly either to confirm that you no longer want the service, or to arrange an alternative payment method with them.
  • You will no longer be able to use your card, please destroy it securely by cutting through the chip.
  • Your credit card will remain viewable in Internet Banking whilst there is a balance on the card. If the account is closed with a balance of zero then the account will be removed from Internet Banking overnight. Please keep any historic statements you may want from Internet Banking before you ask us to close your account.
  • If any pending transactions post to your account it will reappear in Internet Banking and you will need to continue to make at least minimum payments towards the remaining balance on the card.
  • Finally, if you change your mind in the future you can always get in touch with us to open a new credit card. But this won’t be possible until your account has been closed for six months with a zero balance.

Credit card closures

If you have any questions, please call us on 0345 835 3846. You can call us between 7am - 11pm Monday to Sunday. Calls may be monitored or recorded.

Account closure form

You can close your business account by going into your nearest branch, filling in the close an account form and sending it back to us or by writing to your Relationship Manager.  In branch, you’ll need to bring with you any debit cards or chequebooks for the account and two documents as proof of your ID and address. If you want to fill in the form and send it back to us, the form must be signed by all account holders and sent to:

TSB Bank Plc
Ariel House
2138 Coventry Road
Sheldon, Birmingham
B26 3JW

How do I close my Business Instant Access account?

If you decide to close the account, you can do this at any time by contacting your Relationship Manager.

Business account closures

If you have any questions, please call us on 0345 835 3858. You can call us Monday to Friday 7am to 8pm and Saturday 9am to 2pm. Calls may be monitored or recorded.

Account closure form

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