How to close your account

Instead of closing your account, why not see if one of our other accounts suits you better?

Or you might want to switch to another financial provider; our ‘How do I switch from TSB’ page gives you the information that you need.

To close your personal current account, follow these steps.

Step 1: Check your account

• If you’re overdrawn, pay off your overdraft as we can’t close an overdrawn account
• Check there’s enough money to cover pending transactions or outstanding bank charges
• Cancel any Direct Debits or standing orders and set them up on another bank account

• If there’s money due in such as your wages, get it sent to another bank account

• If you want to transfer your balance to an overseas bank account, use the Online Account Closure form

Step 2: Close your account using the TSB Mobile Banking App

• Log into the TSB Mobile Banking app
• Tap the profile icon
• Tap Chat to us
• Type ‘close my account’ and answer the questions in the chat
• It typically takes us 2 days to close the account
• We’ll automatically deregister you from pay a contact

Show me how

Not using the TSB Mobile Banking App yet? Download it now.

Can’t use the TSB Mobile Banking App? If you can’t use the app, use the Online Account Closure form. You’ll need photo ID and a mobile phone to verify your identity.

We use Adobe Sign for this kind of request. Adobe will pass the information you provide to us in a secure manner and won’t process it in any other way. Information on how we use your data can be found in our Data Privacy Notice.

Screen reader users are advised to use an alternative channel.

To close your business account, follow these steps.

Step 1: Check your balance

• If you’re overdrawn, pay off your overdraft

• Check there’s enough money to cover pending transactions or outstanding bank charges

• Cancel any Direct Debits or standing orders and set them up on another bank account

• If there’s money due in, get it sent to another bank account

Step 2: Fill in the online form

• Please use the Online Account Closure form. You’ll need photo ID and mobile phone to verify your identity.

We use Adobe Sign for this kind of request. Adobe will pass the information you provide to us in a secure manner and won’t process it in any other way. Information on how we use your data can be found in our Data Privacy Notice.

Screen reader users are advised to use an alternative channel

• Or write to us at the address below, including your sort code, account number, business name and business address. Make sure you sign the letter

TSB Bank
Ingenuity House
Elmdon Trading Estate
Bickenhill Lane
Birmingham
B37 7HQ

Related Question

How do I cancel a Direct Debit?

You can close a joint current account the same way you close a current account.

Even though it’s a joint account, only one person needs to request it and you only need one person’s photo ID.

To close your credit card, use the TSB Mobile Banking App:

• Log into the App

• Tap the profile icon

• Tap Chat to us

• Type ‘close my account’ and answer the questions in the chat

• It typically takes us 2 days to close the account

Not using the TSB Mobile Banking App yet? Download it now.

Can’t use the TSB Mobile Banking App?

You can close your credit card account by:

• Calling us

• Going to a TSB branch

• Writing to us at the address below. You must include your name, address, last 4 digits from your card number and signature

Credit Card Closure Team
TSB Bank
Ingenuity House
Elmdon Trading Estate
Bickenhill Lane
Birmingham
B37 7HQ

Please download statements from the TSB Mobile Banking App or Internet Banking before you ask us to close your account.

If you’ve been paying off your balance gradually, there could still be interest and fees to pay that will show on your next statement. Please check your next statement to see if there’s anything else to pay.

You can cancel your credit card with an outstanding balance but you’ll still need to pay it off.

• You need to make at least minimum payments towards any remaining balance. If you only pay the minimum each month it’ll take you longer and cost you more to repay.
• For any balance we apply the same standard interest rate(s) you have now.

If you have any regular payments set up on your card, for example digital TV services, please contact the providers to confirm that you no longer want the service, or to arrange a different payment method.

You'll no longer be able to use your card. Please destroy it securely by cutting through the chip.

You’ll still see your credit card in Internet Banking while there's a balance on the card. If the account is closed with a balance of zero, the account will be removed from Internet Banking overnight.

If you get any pending transactions, your card will reappear in Internet Banking and you'll need to make at least minimum payments towards the remaining balance.

If you change your mind in future you can always open a new credit card. But you’ll need to wait until your account has been closed for 6 months with a zero balance.

You can close a joint savings account in the same way you close a savings account that belongs to just one person.

Only one person needs to request it and you only need one person’s photo ID.

To close a Fixed Rate Bond, you usually have to wait until the end of its term. But if your circumstances have changed significantly, you may be able to access your savings early.

Please contact us to discuss your circumstances if you wish close your Fixed Bond before the end of its term.

To close an account you can:

• Phone us

• Go to a TSB branch

To open a new Monthly Saver, you need to wait a year from when you opened the last one. This is all explained in the Terms & Conditions of the account.

You can transfer a Junior ISA to another bank but you can’t close it until your child is 18.

To transfer a Junior ISA, ask your new provider to transfer the ISA.

If you’ve paid any money into your TSB ISA during this tax year, you can’t open a new ISA with another ISA provider, in the same tax year.

If you close your Fixed Rate Cash ISA before the end of the term, you’ll pay a charge. You can find details about the amount of the charge in the product conditions.

If you’ve taken money out of your TSB ISA this tax year and not paid it back in before you close your account, you won’t be able to save that amount in a new or existing ISA with another provider. So you won’t be able to save as much money tax free.

Please visit our update your business details page for more information