Information about Business Current Account Services

Contact details

03458353858

Checking the balance and transactions

No

Mon to Fri: 7am - 8pm
Sat: 9am - 2pm
Bank Holidays: Unavailable

Not possible*

Not possible*

Sending money within the UK, including setting up a standing order

No

Mon to Fri: 7am - 8pm
Sat: 9am - 2pm
Bank Holidays: Unavailable

Not possible*

Not possible*

Sending money outside the UK

No

Mon to Fri: 7am - 8pm
Sat: 9am - 2pm
Bank Holidays: Unavailable

Not possible*

Not possible*

Paying in a cheque

No

Mon to Fri: 7am - 8pm
Sat: 9am - 2pm
Bank Holidays: Unavailable

Not possible*

Not possible*

Cancelling a cheque

No

Mon to Fri: 7am - 8pm
Sat: 9am - 2pm
Bank Holidays: Unavailable

Not possible*

Not possible*

Cash withdrawal in a foreign currency outside the UK

No

Mon to Fri: 7am - 8pm
Sat: 9am - 2pm
Bank Holidays: Unavailable

Not possible*

Not possible*

A lack of funds: including unarranged overdrafts, payments we allow despite lack of funds and payments we refuse due to lack of funds

No

Mon to Fri: 7am - 8pm
Sat: 9am - 2pm
Bank Holidays: Unavailable

Not possible*

Not possible*

A direct debit, or allowing someone to collect one or more payments from your account using your debit card number

No

Mon to Fri: 7am - 8pm
Sat: 9am - 2pm
Bank Holidays: Unavailable

Not possible*

Not possible*

Third party access to an account, for example under a power of attorney

No

Mon to Fri: 7am - 8pm
Sat: 9am - 2pm
Bank Holidays: Unavailable

Not possible*

Not possible*

Problems using internet banking or mobile banking

No

Mon to Fri: 7am - 8pm
Sat: 9am - 2pm
Bank Holidays: Unavailable

Not possible*

Not possible*

Reporting a suspected fraudulent incident or transaction

No

0800 096 8669 
Mon- Fri 8am - 8pm  
Sat - Sun 9am - 5pm
Credit/Debit Card Fraud 0345 835 7922 Daily 8am - 9pm

Not possible*

Not possible*

Progress following an account suspension or card cancellation, e.g. following a fraud incident

No

Mon to Fri: 7am - 8pm
Sat: 9am - 2pm
Bank Holidays: Unavailable

Not possible*

Not possible*

Account opening: including eligibility for an arranged overdraft, what is required to open an account and an indication of what arranged overdraft may be available

No

Mon to Fri: 7am - 8pm
Sat: 9am - 2pm
Bank Holidays: Unavailable

Not possible*

Not possible*

Note: This is a list of common queries. It does not represent the full list of those you can raise in relation to your account, or queries you can raise in one of our branches.

Checking the balance

24 hours

24 hours

24 hours

Accessing a transaction history

24 hours

24 hours

24 hours

Sending money within the UK

Mon – Fri: 7am – 8pm Sat: 9am – 2pm Bank Holidays: Unavailable

24 hours

24 hours

Setting up a standing order

Mon – Fri: 7am – 8pm Sat: 9am – 2pm Bank Holidays: Unavailable

24 hours

Not possible

Sending money outside the UK

Mon – Fri: 7am – 8pm Sat: 9am – 2pm Bank Holidays: Unavailable

24 hours

Not possible

Paying in a cheque

Not possible

Not possible

Not possible

Cancelling a cheque

Mon – Fri: 7am – 8pm Sat: 9am – 2pm Bank Holidays: Unavailable

Not possible

Not possible

Note: This is a list of common actions. It does not represent the full list of those you can take in relation to your account, or actions you can take in one of our branches.

1

1

1

1

Financial Conduct Authority rules require us to provide them with a report of our complaints data every six months. In certain circumstances, we are also required to publish a summary of our complaints data.

View the most recent complaints data summary.

The Financial Ombudsman Service publishes its complaints data every six months, which you can view on their site.

Once an account is open, we give customers a debit card: 
the same day, for 0% of customers;
on average, in 7 days; and
within 7 days for 99% of customers.

Once an account is open, customers have internet banking: 
the same day, for 70% of customers;
on average, in 5 days; and
within 57 days for 99% of customers.

We replace debit cards: 
the same day, for 0% of customers;
on average, in 7 days; and
within 7 days for 99% of customers.

You can find out how you can open an account, and what information and documents you need to give us to open one in our Information you need to know document.

To open any of our accounts, a new customer will need to provide us with the documents and information set out in our Identification we need from you document. In individual cases, we may request additional information or documents.

You can open an account:

• without visiting a branch – in some cases
• where a visit to a branch is required, without an appointment -yes
• by sending us documents and information electronically – in some cases
• by post - no