Google PayTM help

Your questions answered

Google Pay is a new name and look for existing Google payment products. Google Pay is the fast, simple way to pay with your TSB card in stores and online using a compatible AndroidTM device. 

Google Pay works with devices running Android 5 or higher and having Near Field Communication (NFC) capability.

Google Pay is a new name and look for existing Google payment products. You’ll still be able to pay in stores and online with Google Pay, as you do today with Android Pay.

Google Pay is preloaded on some Android devices. Other eligible devices can Google Pay by downloading it from Google Play.

You can use Google Pay to make contactless payments wherever you see one of these symbols.

Android Pay         Contactless Symbol

a. Download the Google Pay app to your device from Google Play Store. You'll only be able to see the app in Google Play Store if you have an eligible device. 
b. If you already have a card that is registered with Google Play, you can add that card to Google Pay by following on screen instructions and confirming a few details. 
c. You can also add your eligible TSB card to Google Pay by following the simple steps below: 

i. Tap the + sign in the app 
ii. Enter your TSB card details and address details 
iii. Review and accept the TSB terms of use 
iv. Verify your cards for security then follow the on-screen instructions. For security purposes, we may ask you to enter a one-time passcode to confirm your identity. We will send this code to you via SMS. 
v. If you don't have a device screen lock, you'll be prompted to set up one for security.

In store  
You can use Google Pay to make purchases up to £45 in shops that accept contactless payments. To pay with Google Pay, just wake your device and hold it against the contactless payment terminal to complete your purchase. For security, you may occasionally be prompted to unlock your device. In either case, there is no need to open the Google Pay app.

The first card you add to Google Pay becomes your default card to make payments. If you prefer to use your TSB card to make payments, then make sure you set it as the default card in your Google Pay settings. You can do this by simply selecting your preferred TSB card in settings and tapping 'Set as default card'.

In app  
You can use Google Pay to make purchases in participating apps. When prompted for payment, simply tap on the 'Buy with Google Pay' button and follow onscreen instructions to complete your purchase. Your default card with Google Pay will be used to make the purchase.

Yes you can add as many cards as you want. If you have a particular TSB card that you prefer to use, then make this the default card in your Google Pay settings. If you want the same TSB card on two different devices, you'll need to add the card onto each device separately.

Google Pay works with the majority of TSB current accounts and credit cards. Here's a list of the cards and accounts that are and aren't available:

Debit cards available with Google Pay  
Classic, Classic Enhance and Classic Plus accounts 
Select, Silver, Gold, Platinum and Premier accounts 
Student accounts 
Graduate accounts 
Under 19s accounts (for account holders aged 13 and over only)

Not available with Google Pay  
Cash account 
Cash cards 
Business Bank accounts 
Under 19 accounts (for account holders aged 12 and under) 
Control (service added to account)

Credit cards available with Google Pay  
Any Mastercard credit cards (including Avios & Premier Avios)

Not available with Google Pay  
American Express cards (including Business) 
Visa credit cards (including Business) 
Additional card holders 

Please note: if you have a brand new or replacement credit card, you'll need to activate the card for Google Pay to work. This is a security feature to make sure that no-one else has got hold of your card.

You can make contactless payments up to £45 per transaction in all stores offering the service. In apps, there's no upper limit. For security, you may occasionally be prompted to unlock your device to complete the purchase. We may restrict the number of payments or the value or both that you can make using Google Pay to protect you from fraud. Please make sure you carry your debit or credit cards just in case.

Yes, you can use Google Pay for journeys on TfL and National Rail services in London.

Google Pay allows you to ride on the London Underground, bus, tram, DLR, London Overground, TFL Rail and most National Rail services in London. Just make sure you touch-in and touch-out using the same device to avoid incomplete journeys and benefit from fare-capping. And don't forget, you will need to keep your device switched-on and have enough battery life to complete the journey.

You can find the Google Pay terms and conditions here. Google Pay terms and conditions are in addition to your credit or debit card terms and conditions. 

Yes, Google Pay does not send your actual card details when you make a purchase. Instead a virtual account number is used to represent your card information to the merchant and complete the purchase, so your card details stay safe.

A Virtual Account Number is a unique number representing your card that is assigned to Google Pay. This helps ensure account security because they differ from the actual card numbers they represent.

The only card data stored on your Android device is the Virtual Account Number that Google Pay passes to the payment processor. This number represents your card and helps ensure account security because it differs from the actual card number it represents.

You'll need to re-register your credit or debit card(s) on the replaced or upgraded device, as they won't be transferred automatically. Please make sure you remove your card(s) from your Android device before you dispose, sell or exchange it including passing it to someone else temporarily (for example, service or repair).

It's easy to remove your debit or credit card. Select the relevant card in Google Pay then select 'remove card' at the bottom of the screen. This will remove the card instantly.

Call us immediately on 0345 975 8005 * so that way we can stop transactions on your account. Lines are open 24hrs a day, seven days a week.

If you have enabled remote location access on your device, you can find, lock or erase it using Android Device Manager. Since Google Pay doesn't store your actual card details on your device, anyone who finds it or steals your device won't be able to access that information. That's true even if it's unlocked.

*Calls may be monitored or recorded.

Yes, you'll still be able to use your contactless card to make payments.

TSB does not charge customers to setup and use Google Pay but you may incur charges from your mobile network provider depending on your data plan.

The usual debit and/or credit card charges apply to purchases.

Yes, you will earn the rewards that already come with your TSB debit or credit card.

Google Pay refunds and chargebacks work the same way as physical card refunds and chargebacks. That is, you should work directly with the retailer to refund a transaction. With purchases made with Google Pay, use your Google Pay device that you used to make the original payment and simply follow the below steps:

i. Google Pay, select the card that you used to make the original payment. To check you have chosen the correct card, you can compare the last 4-digits of the Virtual Account Number in 'Card details' with the details on your receipt

ii. Hold your Android device near the contactless terminal to receive the refund

Yes, you'll be able to make payments using Google Pay to retailers who accept contactless payments. Remember that contactless transaction limits may vary depending on the country - for example, most UK retailers are set at £45.

Standard overseas charges will apply according to your card terms and conditions when you use Google Pay to make transactions abroad. Your mobile network provider may apply additional charges for network and data usage depending on your plan.

Register for mobile banking

We’re open anytime and anywhere. Take care of your day-to-day banking when you need to.

Set up mobile banking

logging in?

Follow our step-by-step tutorial to get back online from the safety of your home.

View tutorial

Need to visit us?
Visit our FAQs

If you need help with something specific, let us know what it relates to or search a topic.

Go to help page