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Responsible business essentials

Our responsible business plan starts with robust governance, transparent reporting, and adherence to regulatory and voluntary codes of practice. This solid foundation lets us concentrate on a more focused set of key initiatives that reflect our role in society and, crucially, connect clearly to our business purpose.

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Business essentials

Our signatories and memberships

We work in partnership with a range of expert organisations to make sure our actions meet independent standards and commitments.

  • Good Business Charter
    We’re proud to be the first and, so far, only retail bank accredited by the Good Business Charter, a national accreditation scheme that recognises businesses that behave responsibly.
GBC logo

  • United Nations Global Compact
    We’re committed to the UN Global Compact corporate responsibility initiative, aligning the way we operate with ten universally accepted principles in the areas of human rights, labour, environment, and anticorruption, and to take action in support of UN Sustainable Development Goals.

  • Prince's Responsible Business Network
    We’re a member of the Prince’s Responsible Business Network, a Business in the Community (BITC) initiative that helps businesses tackle a wide range of issues essential to building a fairer society and a more sustainable future.

Our policies and processes

  • Financial Crime Policies
    TSB’s Financial Crime framework ensures TSB operates responsibly, transparently and with integrity. Read our statement.
  • Responsible Supplier Charter
    Our commitments in the areas of ethical business conduct, supply chain, environmental sustainability, human rights and diversity and inclusion. Find out more.

  • Data Privacy
    How we meet our obligations under the UK General Data Protection Regulation and the Data Protection Act 2018. Read our policy.

  • Whistleblowing
    Our framework for colleagues to report concerns of wrongdoing or inappropriate behaviour which could impact the business. Read our policy.

People essentials

Our signatories and memberships

  • Prompt Payment Code
    We’re signatories of the Prompt Payment Code, which requires businesses to pay 95% of invoices within a maximum of 60 days.
  • Real Living Wage employer
    We’re proud to be an accredited Living Wage Foundation employer, ensuring
    our colleagues are rewarded fairly and appropriately for what they do.
  • Change the Race Ratio
    We’re signed up to Change the Race Ratio, a campaign to increase racial and ethnic representation in British businesses that calls for companies to set targets for greater diversity at Board level and in senior leadership roles.
  • Employers for Carers
    We’re a member of Employers for Carers, highlighting our commitment to ensuring that our colleagues with caring responsibilities have the appropriate level of support.
  • Charter for Black Talent
    We’re signatories of the Black Talent Charter, which aims to improve representation of ethnic minorities across businesses.
  • Times Top 50 Employers for Women
    We’re in the Times Top 50 Employers for Women, the UK’s most highly profiled listing of employers who strive for gender equality in the workplace.

  • BSI Mark of Trust for Vulnerable Customers
    We’re the first bank in the UK to be recognised by the British Standards Institution (BSI) for our work to identify, respond to and support vulnerable customers.

  • Disability Confident Leader
    We’re proud to have an inclusive culture that supports a strong representation of
    disabled people and we’re committed to removing barriers to inclusion.

  • Social Mobility Foundation
    We take part in the annual Social Mobility Foundation Employer Index to assess how we compare to peers, and identify where we can make improvements.

  • Carer Confident
    We’re a Carer Confident employer, recognised by Carers UK, highlighting we’re truly doing what matters for colleagues.

  • Stonewall
    We're delighted to have been named in Stonewall's Top 100 Employer list and recognised as a Gold Employer for 2022.

  • Safe Spaces
    We were the first bank to offer Safe Spaces across our branch network for victims of domestic abuse as part of Charity Hestia’s UK SAYS NO MORE campaign.

  • Race at Work Charter
    We’re signed up to the Race at Work Charter developed in partnership with the UK Government and BITC to address issues of equality in the workplace.

  • Employers’ Initiative on Domestic Abuse
    We’re members of the Employers' Initiative on Domestic Abuse, a network
    of over 200 employers where best practice is shared.

  • Working Families employer
    The UK’s work-life balance charity provides us with tools, guides and policies to help us implement agile, flexible and family-friendly business practices.

  • Valuable 500 (V500)
    We’re signed up to V500, a global movement to raise awareness of disability

Our policies and processes

  • Creating a truly inclusive workplace
    Outlines the intersectional goals we’ve set out to achieve by 2025 to ensure that our workforce is reflective of the UK working age population. Read our report.

  • Inclusion Policy
    Documents our commitment to fostering an inclusive culture which embraces difference and where everyone feels included. Read our policy.

  • Modern Slavery Statement
    Sets out the steps we’re taking to understand the modern slavery risks related to our business, as well as what we’re doing to prevent it.

  • TSB Gender Balance
    We’re signed up to the Women in Finance Charter, a commitment by HM
    Treasury and signatory firms to work together to build a more balanced and fairer financial services industry. Read our statement.

  • Vulnerable Customer Policy
    Sets out the minimum requirements for our colleagues, business areas
    and relevant third parties to identify and treat our vulnerable customers
    appropriately. Read our policy.

Planet essentials

Our signatories

  • Science Based Targets Initiative
    We’re committed to achieve operational net zero by 2030 in line with the Science Based Targets initiative. This is a partnership between CDP, the UN Global Compact, World Resources Institute (WRI) and the Worldwide Fund for Nature
    (WWF) with the aim of driving ambitious climate action in the private sector.

  • Net Zero Banking Alliance
    We’ve joined the UN’s Net Zero Banking Alliance, a coalition of banks from across the world who have committed to aligning their lending and investment portfolios with net zero emissions by 2050 or sooner.

  • Task Force on Climate-Related Financial Disclosures
    For information on our compliance with the recommendations of the TCFD, see our annual report and accounts 2021.