Responsible business essentials
Our responsible business plan starts with robust governance, transparent reporting, and adherence to regulatory and voluntary codes of practice.
We work with a range of expert organisations to make sure our actions meet independent standards and commitments.
We work in partnership with a range of expert organisations to make sure our actions meet independent standards and commitments.
- Good Business Charter
We are proud to be the first and, so far, only retail bank accredited by the Good Business Charter, a national accreditation scheme that recognises businesses that behave responsibly.
- United Nations Global Compact
We are committed to the UN Global Compact corporate responsibility initiative, aligning the way we operate with ten universally accepted principles in the areas of human rights, labour, environment, and anticorruption.
- Prince's Responsible Business Network
We are a member of the Prince’s Responsible Business Network, a Business in the Community (BITC) initiative that helps businesses tackle a wide range of issues essential to building a fairer society and a more sustainable future.
Our policies and processes
- Employee Code of Conduct
TSB’s code of conduct sets out standards for ethical conduct that all employees are expected and required to meet.
Our framework for colleagues to report concerns of wrongdoing or inappropriate behaviour which could impact the business. Read our policy.
- Financial Crime Policies
TSB’s Financial Crime framework ensures TSB operates responsibly, transparently and with integrity.
- Responsible Supplier Charter
Our commitments in the areas of ethical business conduct, supply chain, environmental sustainability, human rights and diversity and inclusion. Find out more.
- Data Privacy
How we meet our obligations under the UK General Data Protection Regulation and the Data Protection Act 2018. Read our policy.
Our signatories and memberships
- Change the Race Ratio
We are signed up to Change the Race Ratio, a campaign to increase racial and ethnic representation in British businesses that calls for companies to set targets for greater diversity at Board level and in senior leadership roles.
- Prompt Payment Code
We are signatories of the Prompt Payment Code, which requires businesses to pay 95% of invoices within a maximum of 60 days.
- Carer Confident
We are a Carer Confident employer, recognised by Carers UK, highlighting we are truly doing what matters for colleagues.
- Social Mobility Foundation
We take part in the annual Social Mobility Foundation Employer Index to assess how we compare to peers and identify where we can make improvements.
- Safe Spaces
We were the first bank to offer Safe Spaces across our branch network for victims of domestic abuse as part of Charity Hestia’s UK SAYS NO MORE campaign.
- Charter for Black Talent
We are signatories of the Black Talent Charter, which aims to improve representation of ethnic minorities across businesses.
- Real Living Wage employer
We are proud to be an accredited Living Wage Foundation employer, ensuring our colleagues are rewarded fairly and appropriately for what they do.
- Employers for Carers
We are a member of Employers for Carers, highlighting our commitment to ensuring that our colleagues with caring responsibilities have the appropriate level of support.
- Working Families employer
The UK’s work-life balance charity provides us with tools, guides, and policies to help us implement agile, flexible, and family-friendly business practices.
- Employers’ Initiative on Domestic Abuse
We are members of the Employers' Initiative on Domestic Abuse, a network of over 200 employers where best practice is shared.
- Race at Work Charter
We are signed up to the Race at Work Charter developed in partnership with the UK Government and BITC to address issues of equality in the workplace.
- BSI Mark of Trust for Vulnerable Customers
We are the first bank in the UK to be recognised by the British Standards Institution (BSI) for our work to identify, respond to and support vulnerable customers.
- Disability Confident Leader
We’re proud to have an inclusive culture that supports a strong representation of
disabled people and we’re committed to removing barriers to inclusion.
- Valuable 500 (V500)
A global movement to raise awareness of disability inclusion.
- Times Top 50 Employers for Women
We’re in the Times Top 50 Employers for Women, the UK’s most highly profiled listing of employers who strive for gender equality in the workplace.
Our policies and processes
- Creating a truly inclusive workplace
Outlines the intersectional goals we have set out to achieve by 2025 to ensure that our workforce is reflective of the UK working age population. Read our report.
- Pay Gap reporting
We're committed to achieving truly diverse teams at all levels of our workforce. Review our pay gap report here.
- Inclusion Policy
Documents our commitment to fostering an inclusive culture which embraces difference and where everyone feels included. Read our policy.
- Modern Slavery Statement
Sets out the steps we’re taking to understand the modern slavery risks related to our business, as well as what we’re doing to prevent it.
- TSB Gender Balance
We are signed up to the Women in Finance Charter, a commitment by HM Treasury and signatory firms to work together to build a more balanced and fairer financial services industry. Read our statement.
- Vulnerable Customer Policy
Sets out the minimum requirements for our colleagues, business areas and relevant third parties to identify and treat our vulnerable customers appropriately. Read our policy.
- Science Based Targets Initiative
We’re committed to achieve operational net zero by 2030 in line with the Science Based Targets initiative. This is a partnership between CDP, the UN Global Compact, World Resources Institute (WRI) and the Worldwide Fund for Nature
(WWF) with the aim of driving ambitious climate action in the private sector.
- Net Zero Banking Alliance
We have joined the UN’s Net Zero Banking Alliance, a coalition of banks from across the world who have committed to aligning their lending and investment portfolios with net zero emissions by 2050 or sooner. Read our report.