Doing what matters for the environment

The environmental angle is much newer for us, but there’s a huge need to drive this forward as it’s an increasingly important consideration for customers, colleagues and a range of stakeholders, including regulators. 
  • We’ve committed to reducing the environmental impact of our own operations by becoming net zero no later than 2030.

  • In 2020 we began implementing our net zero plan and achieved our DWMP goal of sourcing 100% of our electricity coming from renewable sources. This one change reduces our net carbon emissions by 66% to an estimated 2.6k tons in 2021.

  • We baselined our 2020 carbon for Scope 1 and 2 at 8.2k tonnes, down from 10.2k tonnes in 2019.

  • We are also committed to become accredited by the Science Based Targets initiative, which sets best practice and reviews businesses’ plans to align with the Paris Agreement on Climate Change.


During 2020, we launched the ‘Plant a Tree” initiative, offsetting the footprint of new customers’ house moves. We planted 9,936 trees in total in 2020 - 7,165 in England, 318 in Wales and 2,453 in Scotland.

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