Doing what matters for colleagues

At TSB we’re creating a truly inclusive workplace. This means building a diverse and balanced workforce that reflects the customers we serve. We believe ‘truly inclusive’ means somewhere you feel you belong, and where the difference you bring is valued.

In 2020, we asked colleagues to confidentially share more of their personal data to help us better understand our workforce. We’ve used this to learn where we need to focus to achieve truly diverse teams at TSB.

  • To make sure that our workforce reflects the UK working age population, we’ve published goals to achieve by 2025, with a particular focus on disability, gender balance, race and ethnicity, and sexual orientation and gender identity. As a Women in Finance signatory, we’re proud to have 40% of senior roles held by women. This compares to an industry average of 33%.* And we are a CBI Change the Race Ratio signatory, joining the cross industry movement taking action to increase racial and ethnic participation in our businesses.

  • TSB is a Disability Confident Leader through the Government-backed Disability Confidence scheme. We are proud to have an inclusive culture that supports a strong representation of disabled people. We’re committed to continuing to actively remove barriers to inclusion for disabled colleagues and to monitor our workforce to make sure we stay a representative workforce.

Our colleagues are central to developing a truly inclusive workplace, and we support active Ability, BAME, Gender Balance, and LGBT+ affinity groups, all of which are sponsored and supported by members of the Executive Committee. In 2020, around half of our line managers completed training in mental health awareness and inclusive behaviours. We’re on track to meet our goal for all line managers to have completed the full programme by the end of 2021.

Helping young people get their career off to a strong start

In May 2021, we welcomed 16 young people to new roles in TSB under the Government’s Kickstart Scheme. It’s designed to create new jobs for 16 to 24-year olds on Universal Credit who are at risk of long-term unemployment.

“Previously, I had only ever experienced working in the food industry and customer service industry. I feel the pandemic set me back in terms of gaining experience in different areas of the working world.

“Being able to join Kickstart scheme, I feel like I’ve been able to get back on my feet, and gain valuable experience in a positive working environment.

“With TSB, every day is a learning day, and every time I come in I gain a new bit of knowledge and develop transferable skills to help me become more confident and proficient in my role.”

Liv, TSB Internet Banking team


We also launched a partnership with UnMind, a workplace mental health platform, allowing colleagues to access the latest cognitive behavioural therapy, neuroscience, mindfulness and positive psychology practices. One in three TSB colleagues has now signed up and is able to use it to support their mental well-being.

*Women In finance annual review 2020 New Financial: Women in Finance Annual Review (June 2020) - GOV.UK (

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