Yes, you can remove someone from your account. All account holders will need to agree to this.
You can only remove someone from an account that’s in credit. We’ll cancel any overdraft facilities before the person is removed.
There are three ways that you can remove someone from an account:
1. Use our online form. You can access the form here.
2. Arrange a video call. You can only book a video call appointment if two people own the account and one person needs to be removed. We’ll need both of your email addresses to get your agreement, but only the person who is keeping the account needs to join the call. If you still need an overdraft, let us know during the call. To arrange a video call appointment, please call 03459 758 758 or visit tsb.co.uk/appointments.
When using the online form or video call, you need to know the following:
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We use Adobe Sign for this kind of request. Adobe will pass the information you provide to us in a secure manner and won’t process it in any other way. Information on how we use your data can be found in our Data Privacy Notice.
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Screen reader users are advised to use an alternative channel
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Email addresses and Government ID are required for both account holders
3. If you aren’t able to access the online form or join a video call because you don’t have the correct identification or email addresses, you'll need to visit a TSB branch. Please call us on 03459 758 758 to arrange an appointment.