The Competition and Markets Authority has put in place a series of measures for Customers’ benefit, amongst them is the right to your past transaction history.
How does it work?
You are entitled to copy statements (your transaction history) after you have closed your account. You can do this at any time during the next five years. We will provide you with your transaction history (at no cost) covering up to five years prior to the date of closure
When you close an account you can choose:
the period (or periods) you want the information to cover, up to five years prior to closure of the account
whether you wish to receive it at all at this time
to have the information posted to you, or you can visit a specific branch
You will receive your past transaction history in paper format for now
What else do I need to know?
Past transaction history is only available for up to five years
We will need to verify your identity before we can send your past transaction history
You can contact us on the number above or visit your local branch to discuss further
The volume of paper you will receive could be quite large; up to 60 pages of confidential bank statements if you receive the full five years’ worth of history, and even more for accounts with high transaction levels
How long will it take to receive it?
Past transaction history will be provided (via post or in branch) within ten working days of us having confirmed your identification
How to contact us
Business Banking customers - 0345 835 3858
Lines are open 8am-6pm Monday to Friday and 9am to 2pm Saturdays
Personal Banking customers - 03459 758 758
Lines are open seven days a week 8am to 8pm
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We’re open anytime and anywhere. Take care of your day-to-day banking when you need to.