1.1. "We/us" means TSB Bank plc and their successors and assigns.
1.2. "You/your" means or refers to the business or organisation, whether it be a sole trader, partnership, limited company, limited liability partnership, trust or unincorporated association, for example a club or a charity.
1.3. "Key Account Parties" means individuals who are sole traders, proprietors, partners, directors, members, beneficial owners, trustees or other controlling officials of the business or organisation including signatories to the account.
1.4. "Account Parties" means individuals (other than Key Account Parties) who have provided us with personal information in connection with products and services provided by us to you.
1.5. When you bank with us, we will acquire information about your business. This includes but is not limited to:
details you give us on application forms
details you give us during financial reviews and interviews
our analysis of your banking transactions and
what we know from operating your account.
1.6. Companies in our Group may use and update this centrally held information to:
provide you and/or Key Account Parties and/or Account Parties with services
identify products and services which might be suitable for you and/or Key Account Parties and/or Account Parties
assess lending and insurance risks
recover debts prevent, detect and prosecute fraud and other crimes and
manage our and any member of our Group's relationship with you and/or Key Account Parties and/or Account Parties
update their own records about you and/or Key Account Parties and/or Account Parties.
1.7. Our Group may also use this information for research and statistical analysis with the aim of improving our services and provide this information to our auditors, advisers and agents.
2.1. Data that we hold about individuals such as Key Account Parties and Account Parties is protected by the Data Protection Act. If we do hold any personal data, we will on request by the relevant individual, on payment of a fee which is currently £10, provide that individual with a copy of the personal information we hold which may include personal records connected with the business, in line with the Data Protection Act * .
2.2. We will treat all personal data and information related to the business as private and confidential (even when you are no longer a customer). We will not reveal your name and address or details about your business, or your accounts to anyone, outside our Group, other than in the following circumstances:
if we are required to give the information for legal or regulatory reasons
if there is a duty to the public to reveal the information
if our or our Group's interests require us to give the information, for example, where we suspect fraud. But we will not use this as a reason for giving information about you or Key Account Parties or Account Parties (including names and addresses) to anyone else including other companies in our Group for marketing purposes
if you or Key Account Parties or Account Parties ask us to reveal the information, or if we have your permission or permission from the relevant Key Account Parties or Account Parties
if it is needed by our agents and others involved in running accounts and services for you or Key Account Parties or Account Parties
if we or others need to investigate or prevent crime
if provided by this Personal and Business Data Group notice.
2.3. We may administer your accounts and provide other services from centres in countries outside the European Economic Area (EEA) (such as India and the USA) that do not always have the same standard of data protection laws as the UK. However, we will ensure that your information is adequately protected and we will remain bound by our obligations under the Data Protection Act even when personal information is processed outside the EEA.
2.4. If we or any other company in our Group wishes to sell or transfer all or part of its business and assets or any associated rights or interests, or to acquire a business or enter into a merger, we/it may disclose your personal data and confidential business information to any potential buyer, transferee, merger partner or seller and its advisers and any other persons we/it may reasonably decide, provided that each person to whom information is disclosed undertakes to keep it confidential. If the sale or transfer is completed, the buyer, transferee or merger partner may continue to use and disclose the information subject to the same provisions set out here.
2.5. If we are asked to respond to a status enquiry about you, we will make sure we have written permission from you before we give it.
2.6. We may monitor or record phone calls with you to check that we have carried out your instructions correctly and to help improve our quality of service.
* The Data Protection Act does not apply to Partnerships in Scotland, Limited Companies or Limited Liability Partnerships.
3.1. When you apply to open an account, we will check our own records for information on individuals who are Key Account Parties. We may also carry out a search through credit reference agencies on these individuals. The credit reference agencies will keep a record of this search and this record may be used by other organisations to verify their identities. We may also check or share information with fraud prevention agencies to prevent fraud and money laundering.
3.2. When you apply for credit and credit related or other facilities, we may carry out a search through credit reference agencies on you and/or Key Account Parties. The credit reference agencies will keep a record of this search whether or not the application proceeds. A record of the search on personal files will not be made available to other organisations. A record of the search on the business file will be made available to other organisations. We may also check or share information with fraud prevention agencies to prevent fraud and money laundering.
3.3. We may use scoring methods and automated decision making systems to assess applications from you and to verify identities.
3.4. When you have an account with us, we may disclose how you have run your account(s) to credit reference agencies. If you borrow and do not repay in full and on time, we may tell the credit reference agencies. We may make periodic searches of our Group's records and credit references agencies to manage your account(s) including to make decisions whether to continue or extend existing credit. We may also check and share information with fraud prevention agencies to prevent fraud and money laundering.
3.5. Credit reference agencies may form a link between any previous or subsequent names that Key Account Parties use in the records they hold about them.
3.6. If false or inaccurate information is provided or fraud is suspected, details may be passed to fraud prevention agencies or other relevant agencies. Law enforcement agencies may access and use this information.
3.7. We and other organisations may also access and use the information recorded with fraud prevention agencies to prevent fraud and money laundering, for example, when:
checking details on applications for credit and credit related or other facilities
managing credit and credit related accounts or facilities
checking details on proposals and claims for all types of insurance
checking details of job applicants and employees.
3.8. We, credit reference agencies and other organisations may use credit reference agencies' records about you and/or Key Account Parties for the purposes set out in the above paragraph and also to check your credit history, verify identities including those of Key Account Parties if you or Key Account Parties apply for other services, to trace your whereabouts or the whereabouts of Key Account Parties and undertake research, statistical analysis and system testing.
3.9. We and other organisations may access from other countries the information recorded by fraud prevention agencies.
3.10. If you or Key Account Parties ask, we will tell them which credit reference and fraud prevention agencies we have used so you/they can get a copy of their details from these agencies.
4.1. Cookies are used to store small amounts of information on your computer, which allows certain information from your web browser to be collected. Cookies are widely used on the internet and do not identify the individual using the computer, just the computer being used. Cookies and other similar technology make it easier for you to log on to and use our websites during future visits.