Cookie Policy

What is a cookie?

A cookie is a small data file which is downloaded to your computer or mobile device when you visit a website. When you return to a previously visited website - or visit a website that uses the same cookies – that website will recognise these cookies and therefore your device.

Cookies perform essential functions, like letting you navigate between pages efficiently, remembering your site preferences and generally improving your browsing experience.

Differences between first and third party cookies

Cookies may be set by the site you are visiting or by another site prior to or during your visit. These are known as first and third party cookies.

First party cookies belong to the website domain that appears in the browser address bar. In our case this will be and we may set these cookies when you visit in order that we can recognise you when you return.

Third-party cookies belong to website domains different from the one shown in the address bar. Some web pages can feature content from third-party domains (such as banner ads). This is why you might sometimes see a TSB ad on pages you visit after coming to our site. Other sites may also set cookies on your device during a visit to our site. These sites will be an approved partner of ours, such as sites which allow web chat sessions or surveys.

Differences between session and persistent cookies

There are two types of cookies placed during a website visit. These are called session and persistent cookies.

Session cookies are set at the start of a visit and remain active only while that visit continues. They primarily support navigation through the site as they remember which pages you have been on and what interactions you may have had with the site already (e.g. putting items in a shopping basket). These cookies are normally deleted automatically when you close your browser.

Persistent cookies are set during a first visit to a site but will carry an expiry date or time. This cookie will remain on your device until either you clear your cookies or the expiry is reached. They can be used for analytical purposes to track visits over time, for example we could see how many people visited a particular page and then came back to view it again later.

Neither of these types of cookies is used to collect or share personal information.

How to control which cookies are used/set on your devices

TSB Privacy Manager

When you visit the site for the first time, or if you visit after clearing your cookies, you may see this pop-up on the page:

Cookie Popup

This cookie notice allows you to either accept all cookies and continue with your visit or click on More Information to change your cookies settings.

When you click on More Information you will see our Privacy Manager:

Cookie Preferences

Change settings from within your browser

Our privacy manager makes it easy for you to enable and disable all TSB cookies but won’t stop all cookies from other websites being set. To do this you may change your settings from within your browser.

The instructions for these vary from browser to browser and they may change from time to time as new versions are released.

Here are some links to instructions for the most common browsers:

Microsoft Internet Explorer

Mozilla Firefox

Google Chrome


For other browsers, try searching for "managing cookies in (browser name)".

There are four cookie categories used on this (and any) website, based on the  International Chamber of Commerce guide to cookie categories:

The four categories are:

These cookies are necessary as they enable you to move around our website, use its features (such as accessing internet banking) and keep it secure. These cookies don’t gather information about you that could be used for marketing or remembering where you’ve been elsewhere on the internet.

They allow us to identify you as a customer so you can log in and use your accounts.

You are not able to turn these cookies off.

These cookies allow our website to remember choices you make (such as your user name, language or the region you're in) and tailor the website to provide enhanced features and content for you.

For example, they can be used to remember certain log-in details and changes you've made to text size.

You are able to remove these cookies from within your browser settings.

These cookies collect information about how you use our website, for example which pages you go to most often and if you see error messages from certain pages. Information these cookies collect is anonymous and is used to improve how our website works. These cookies help us to improve the performance of our website through things like interactions with site features, heat maps for mouse movements, mobile gestures, and journeys through our site.

You are able to opt out of these cookies.

These cookies gather information about your browsing habits to decide which of our products and services may be relevant to you. They enable us to tailor the marketing you see on our own website, mobile app and external websites. Switching off these cookies may mean that you still see marketing from us, but they will not be tailored to your interests.

You are able to opt out of these cookies.

Cookies on our site

Here is a list of cookies by category, this is correct as at 25 November 2016.


This cookie is used for storing a customer's session ID which is used to identify the customer. Session ID is then used to store the customer's data for 15 minutes so they do not have to rekey information when navigating between pages.

This is a first party session cookie.


This cookie is used when you use our branch locator. It allows your location (if you accept this cookie) and details of any filters you've used to be carried through the branch locator to the results page. This means we'll display results relevant to the search details you've entered.

This is a first party persistent cookie.


The CloudFlare cookie is used to override any security restrictions based on the IP address the visitor is coming from. For example, if the visitor is in a coffee shop where there are a group of infected machines, but the visitor's machine is known trusted, then the cookie can override the security setting. It does not correspond to any userid in the web application, nor does the cookie store any personally identifiable information.

This is a third party persistent cookie.

Internet Banking Cookies (IBCOOKIE02 | IBCOOKIE03 | IBCOOKIE07 | IBCOOKIE08)

These cookies store the username of a customer on the sign in page, they only work once the customer has requested this via the tick box on screen.

These are first party persistent cookies.


This cookie is used to assist in managing cookies on the site.

This is a third party persistent cookie.


ACOOKIE is a Webtrends first party cookie. Data contained in cookie includes visitor identifier (not personal details); which of our websites was visited; the time of last visit to one of our websites and the time of this visit. This allows us to understand how recently your device was used to access our website.

This is a first party persistent cookie that lasts for 2 years.

WT_FPC is a Webtrends first party cookie. The purpose of this cookie is to identify the visitor and the session to allow us to track usage of our websites so we can improve them. Data contained in the cookie includes a visitor ID which is anonymous, the time of start and end of the visit.

This is a first party persistent cookie that lasts for 10 years.


sc_fid is a cookie set by Adobe software, only set during TSB Pick and Protect quote and buy sessions. These cookies anonymously recognises new unique visitors where sc_cc and sc_sq have failed.

These first party cookies are persistent but expire after 2 years.


Cookie used to track general and page specific analytic data.

This is a third party persistent cookie



Clicktale reports on how you use our website and includes interaction with calls to action, heat maps for mouse movements, mobile gestures and journeys through the site. This information can be used to identify usabililty and design issues.

When a user visits our website, Clicktale may receive certain information including the following:
Technical information of a visitor's computer or app such as browser type, system language, OS version, time zone, headers and screen resolution metrics, IP address.
The web pages within the specific website that a visitor has visited and the URLs of the web pages that referred the visitor to our website.
How a visitor has interacted with the Website, including, any visitor mouse movements, scrolls and mouse clicks as well as the time engaged on a certain web page.
The HTML of the webpage visited by a visitor including any prefilled data within the HTML.
Session information stored in cookies that are used to ensure accurate data is extracted from our systems. These cookies do not include any personal data.

These first party cookies are persistent and expire after 1 year.


The following cookies are set by Reevoo, a social commerce suite providing independent reviews of our products from verified purchasers.

reevoo__utma, reevoo__utmb, reevoo__utmc, reevoo__utmz
Identifies unique visitors, sessions, traffic and navigation.

viewed_products, viewed_series, viewed_retailer_reviews
Identifies viewed products and used for conversion tracking.

Used as a cache of users' votes before they are updated on the server.

Identifies a user and is used to correlate user actions.

Identifies user session and is used to correlate actions.

DoubleClickID \ Google

This is an anonymous, unique identifier used to track how successful our advertising is. These cookies allow the device's IP address to be sent to a website, but it doesn't store the IP address or any other personal data.

This is a third party persistent cookie.


ResponseTap is a phone call analytics tool, used to understand the customer interaction between the website and the call centre. Three cookies are used by ResponseTap to help demonstrate this journey so the business can improve their customer experience. These cookies are used to help ResponseTap collect information about how visitors use our website. We use the information gathered to compile reports that help us to understand how people interact with our business. The cookies store unique identifiers that allow ResponseTap to track a visitor's progress through our website over time.

This is a third party persistent cookie.


Outbrain collects a unique ID number that helps Outbrain distinguish between advertisers.

In order to track conversions derived from Outbrain campaigns, data is being collected regarding the specific UUID (Universally Unique Identifier) who triggered the conversion pixel- ­device source, browser type and IP address (translated to geo-­‐location in order to comply with the EU Data Protection Reform).

Conversion records are kept for up to 60 days from the time the UUID clicked on a marketer's recommendation.

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