Important information about business banking

Find useful information about Business Banking with TSB.

We wrote to business customers in January about some changes we were planning to our account terms and conditions (see Notice of Variation – January 2020 in the Important Notice(s) section). The changes have been delayed so they won’t come into effect before 17 October 2020.

We’ll update tsb.co.uk/businesschanges at least seven days before the new Terms & Conditions come into effect.

Business Banking Switch Cashback terms and conditions
(RBS scheme customers) Press to expand/collapse

Ways to bank Press to expand/collapse

Our Ways to Bank terms and conditions cover internet banking, telephone banking and mobile banking. The user guide gives information on how to access these services and explains the differences between them.

We’ve also made some further updates to clarify where you can view your statements (User Guide Section 2), how to make transfers (User Guide section 4.2) and multiple payments (User Guide section 2), and Online Payment Control (Terms & Conditions section 4.8)

Text Alerts

Text Alerts User Guide (PDF, 115KB)

Night Safe facilities

Night Safe facilities (PDF, 145KB)

Current Accounts

General Business Banking Accounts Press to expand/collapse

For customers who opened an account before 2 August 2019 (not applicable to RBS scheme customers):

Club, Charity & Trust Accounts, and School Accounts*
(*School Accounts are not applicable to RBS scheme customers): Press to expand/collapse

For customers who opened an account before 2 August 2019 (not applicable to RBS scheme customers):

Savings

Business Instant Access Account Press to expand/collapse

Terms and conditions

Documents that apply to all Business Instant Access accounts:

For customers who opened an account before 2 August 2019 (not applicable to RBS scheme customers)

Client Call Account / Designated Clients' Call Account Press to expand/collapse

For customers who opened an account before 2 August 2019 (not applicable to RBS scheme customers):

Cards

Business Credit Cards Press to expand/collapse

If you are a Sole Trader, Partnership of two or three partners or an unincorporated body, you might be regulated by the Consumer Credit Act. However, exemptions do apply. If you are unsure about whether your agreement is regulated, please speak to your Relationship Manager.

Customer letter (March 2020): TSB Business Banking Credit Cards to be discontinued from 9 June 2020. (PDF, 121KB)

Customer letter (May 2020): TSB Business Banking Credit Cards continuation letter. (PDF, 112KB)

Business Debit Cards Press to expand/collapse

User guide (PDF, 948KB)

Your business debit card terms and conditions can be found in your Business Current Account terms which are available on this page.

For customers who opened an account before 2 August 2019 (not applicable to RBS scheme customers)

Business ATM Card Press to expand/collapse

User guide (PDF, 109KB)

Your business ATM card terms and conditions can be found in your Business Current Account terms which are available on this page.

Loans and Finance

Overdrafts Press to expand/collapse

For information relating to your overdraft please see your facility letter.

Payment services

Payment transaction Press to expand/collapse

Payment Transaction (PDF, 90KB)

CHAPS Press to expand/collapse

CHAPS

For customers who opened an account before 2 August 2019 (not applicable to RBS scheme customers):

Cheque Clearing Process Press to expand/collapse

Banks are cutting cheque clearing times from six days to just two.
All the banks will make this change, so if you write a cheque that’s paid into another bank that’s already moved to the new clearing times, your money could leave your account quicker.
All our branches have moved to the faster process for cheques you pay in.
Find out more at chequeandcredit.co.uk
Your account charges explained (PDF 1750KB)
Not before 17 October 2020 - Your account charges explained (PDF, 1.73MB)

For customers who opened an account before 2 August 2019 (not applicable to RBS scheme customers):