We’re working to put things right.

Online payments are available and should work for most customers.

If you’re having difficulty making payments using Business Internet Banking and our Business Banking Authentication app, please call us on 0345 835 3858. Please be aware that our call centres are currently busier than usual, so it may take us longer than normal to help you.

Our Mobile App and Internet Banking are available and working.

If you're still having difficulty logging in on the Mobile App, please check you have downloaded the latest version. If the issues continue, fully close the app or internet browser and then try again.

If you're having difficulty reaching Internet Banking through your bookmarks or saved links, go directly to the TSB website and click on 'Log in'. Then make sure you update your bookmarks.

You can talk to a TSB Partner by calling us or visiting us in branch.

Please be aware that our call centres and branches are busier than usual, so it may take us longer than normal to help you.

You can also use your local Post Office for a range of everyday banking services, including withdrawing money and paying in cash and cheques using a pre-printed slip.

You can view it and print a mini statement at any TSB ATM if you’re having any problems viewing it online.

You can also see your balance at any LINK ATM. To find your nearest LINK ATM click here.

All TSB products (including current accounts, savings and credit cards) are viewable online, apart from mortgage accounts. If you need to speak to us urgently about your mortgage, please come into a branch.

Your Internet Banking inbox is currently unavailable, so you can't access your paperless correspondence and statements. We’re working to fix this.

Debit cards are working. You can use them at ATMs to view your balance and withdraw cash. You can also get cashback from many high street shops across the UK.

If you’re having problems using your debit card give us a ring. Please be aware that our call centres are currently busier than usual, so it may take us longer than normal to help you.

Direct Debits and standing orders are working. We’ve fixed an issue that prevented a small number of standing orders reaching the payee. If this has affected you, we're paying the money back into your account and we’ll be in touch to explain what’s happened.

You can make payments through our Mobile App and Internet Banking. However some customers are having difficulties and seeing an error message. If your payment query is urgent please give us a ring or visit us in branch. Please be aware that our call centres and branches are currently busier than usual, so it may take us longer than normal to help you.

If you’re trying to pay a bill (e.g. your water bill), you can use your debit card to pay the provider directly.

Payments into TSB accounts are working.

If you need to check your balance you can do it online or at a LINK ATM. You can also print a mini statement at any TSB ATM. To find your nearest LINK ATM click here.