We’re working to put things right.

Latest updates on some of the common questions our customers are asking us.

Frequently Asked Questions

Need to contact us?

You can call us on 0345 835 3858 or visit your nearest TSB branch. We’re busier than usual and it may take us longer than normal to help you. So please bear with us.  

Contact us

Please watch out for fraud.

Some customers have made us aware they’re receiving emails, texts and tweets claiming to be from TSB. We’d never ask you for security details such as PIN, username or full password. Fraudsters might. Here are some ways you can protect yourself.

Find out more

Complaints.

Everything you need to know about making a complaint. And when you can expect to hear back about one you have already made.

 

Find out more

Essential Services

Latest status of our services – 11:00 16 July 2018

We have launched a new version of our Business Banking Authentication App. Please download the new version by searching 'TSB Auth App' on the App Store or Google Play. If you're still having problems and need to make an urgent payment, please visit a branch where we can do this for you.

Online payments are available and should work for most customers. If you’re having difficulty making payments to existing beneficiaries, please call us on 0345 835 3858. If you need to make an urgent payment to a new beneficiary, you'll need to visit a branch.

We’re really sorry that some of our customers experienced temporary issues with our mobile banking app earlier today (14/7). This issue has now been fixed and our services are working as normal.

To set up biometrics in the Mobile App (fingerprint, Face ID or Samsung Pass), go to the settings menu.

If you're having difficulty reaching Internet Banking through your bookmarks or saved links, go directly to the TSB website and click on ‘Log in’. Then make sure you update your bookmarks.

You can talk to a TSB Partner by calling us or visiting us in branch.

All TSB products (including current accounts, savings, credit cards and mortgages) are viewable online.

We are aware that some customers are unable to see one of their accounts. We are working on this issue and you’ll be able to see all your products online soon.

Your Internet Banking inbox is available to view paperless correspondence and statements.
 

Debit cards are working. You can use them at ATMs to view your balance and withdraw cash. You can also get cashback from many high street shops across the UK.

Direct Debits and standing orders are working.

You can make payments through our Mobile App and Internet Banking. If you do see an error message and your payment query is urgent please give us a ring or visit us in branch.

If you’re trying to pay a bill (e.g. your water bill), you can use your debit card to pay the provider directly.

Payments into TSB accounts are working.

If you need to check your balance you can do it online or at a LINK ATM. You can also print a mini statement at any TSB ATM. To find your nearest LINK ATM click here.

Frequently asked questions

Looking for a branch?

We have over 570 branches across the UK. Find out what branch is closest to you by entering your location or postcode below:

Help Centre

Use our convenient self service tools and read our popular guides and FAQs.

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Speak to a Relationship Manager on 0345 835 3858.
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