Some customers have made us aware they’re receiving emails, texts and tweets claiming to be from TSB. We’d never ask you for security details such as PIN, username or full password. Fraudsters might. Here are some ways you can protect yourself.
You may have seen charges made to your account on both 5 and 11 July. These relate to the March/April and the May/June billing cycles respectively. Details of the transactions the charges relate to will be in the invoices we’ve sent to you. If you want to discuss this further please call us on 0345 835 3858.
Online payments are available and should work for most customers. If you’re having difficulty making payments to existing beneficiaries, please call us on 0345 835 3858. If you need to make an urgent payment to a new beneficiary, you'll need to visit a branch.
Our Mobile App and Internet Banking are available and working.
If you’re having difficulty logging in on the Mobile App, please check you have downloaded the latest version. If the issues continue, fully close the app or internet browser and then try again. If you still can’t get access, please visit www.tsb.co.uk/online-support. This will give you some instructions to work through and then a form to complete so we can get you up and running again.
To set up biometrics in the Mobile App (fingerprint, Face ID or Samsung Pass), go to the settings menu.
If you're having difficulty reaching Internet Banking through your bookmarks or saved links, go directly to the TSB website and click on ‘Log in’. Then make sure you update your bookmarks.