We’re working to put things right.

You may have seen charges made to your account on both 5 and 11 July. These relate to the March/April and the May/June billing cycles respectively. Details of the transactions the charges relate to will be in the invoices we’ve sent to you. If you want to discuss this further please call us on 0345 835 3858.

Online payments are available and should work for most customers. If you’re having difficulty making payments to existing beneficiaries, please call us on 0345 835 3858. If you need to make an urgent payment to a new beneficiary, you'll need to visit a branch.

Our Mobile App and Internet Banking are available and working.

If you’re having difficulty logging in on the Mobile App, please check you have downloaded the latest version. If the issues continue, fully close the app or internet browser and then try again. If you still can’t get access, please visit www.tsb.co.uk/online-support. This will give you some instructions to work through and then a form to complete so we can get you up and running again.

To set up biometrics in the Mobile App (fingerprint, Face ID or Samsung Pass), go to the settings menu.

If you're having difficulty reaching Internet Banking through your bookmarks or saved links, go directly to the TSB website and click on ‘Log in’. Then make sure you update your bookmarks.

You can talk to a TSB Partner by calling us or visiting us in branch.

You can view it and print a mini statement at any TSB ATM if you’re having any problems viewing it online.

You can also see your balance at any LINK ATM. To find your nearest LINK ATM click here.

All TSB products (including current accounts, savings, credit cards and mortgages) are viewable online.

We are aware that some customers are unable to see one of their accounts. We are working on this issue and you’ll be able to see all your products online soon.

Your Internet Banking inbox is available to view paperless correspondence and statements.
 

Debit cards are working. You can use them at ATMs to view your balance and withdraw cash. You can also get cashback from many high street shops across the UK.

Direct Debits and standing orders are working.

You can make payments through our Mobile App and Internet Banking. If you do see an error message and your payment query is urgent please give us a ring or visit us in branch.

If you’re trying to pay a bill (e.g. your water bill), you can use your debit card to pay the provider directly.

Payments into TSB accounts are working.

If you need to check your balance you can do it online or at a LINK ATM. You can also print a mini statement at any TSB ATM. To find your nearest LINK ATM click here.