We’re working to put things right.

Latest updates on some of the common questions our customers are asking us.

Frequently Asked Questions

Need to contact us?

You can call us on 0345 835 3858 or visit your nearest TSB branch. We’re busier than usual and it may take us longer than normal to help you. So please bear with us.  

Contact us

Please watch out for fraud.

Some customers have made us aware they’re receiving emails, texts and tweets claiming to be from TSB. We’d never ask you for security details such as PIN, username or full password. Fraudsters might. Here are some ways you can protect yourself.

Find out more


Everything you need to know about making a complaint. And when you can expect to hear back about one you have already made.


Find out more

The Bank of England has announced an increase in its Base Rate.

Find out what this means for you

Essential Services

Latest status of our services – 10:00 18 August 2018

Online payments are available. If you’re having difficulty making payments to existing beneficiaries, please call us on 0345 835 3858. If you need to make an urgent payment to a new beneficiary, you’ll need to visit a branch.

Our Mobile App and Internet Banking are available and working.

If you’re having difficulty logging in on the Mobile App, please check you have downloaded the latest version. If the issues continue, fully close the app or internet browser and then try again. If you still can’t get access, please visit www.tsb.co.uk/online-support. This will give you some instructions to work through and then a form to complete so we can get you up and running again.

To set up biometrics in the Mobile App (fingerprint, Face ID or Samsung Pass), go to the settings menu.

If you're having difficulty reaching Internet Banking through your bookmarks or saved links, go directly to the TSB website and click on ‘Log in’. Then make sure you update your bookmarks.

You can talk to a TSB Partner by calling us or visiting us in branch.

All TSB products (including current accounts, savings, credit cards and mortgages) are viewable online.

We are aware that some customers are unable to see one of their accounts. We are working on this issue and you’ll be able to see all your products online soon.

Your Internet Banking inbox is available to view paperless correspondence and statements.

Debit cards are working. You can use them at ATMs to view your balance and withdraw cash. You can also get cashback from many high street shops across the UK.

Direct Debits and standing orders are working.

You can make payments through our Mobile App and Internet Banking. If your payment query is urgent please give us a ring or visit us in branch.

If you’re trying to pay a bill (e.g. your water bill), you can use your debit card to pay the provider directly.

Payments into TSB accounts are working.

If you need to check your balance you can do it online or at a LINK ATM. You can also print a mini statement at any TSB ATM. To find your nearest LINK ATM click here.

Looking for a branch?

We have over 570 branches across the UK. Find out what branch is closest to you by entering your location or postcode below:

Frequently asked questions

Help Centre

Use our convenient self service tools and read our popular guides and FAQ

Visit the Help Centre



Independent service quality survey results

We asked customers how likely they would be to recommend their business current account provider to other SMEs.


BCA Overall service quality image



Speak to a Relationship Manager on 0345 835 3858.
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