Gary Jones

Customer Delivery Director

    Gary Jones
    - Customer Delivery Director

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    Gary was appointed Customer Delivery Director in June 2021.

    He has over 30 years’ experience in financial services with a breadth of expertise managing large scale customer transformation programmes. Gary joined TSB in 2020 and has been pivotal in improving the customer experience and evolving the way TSB runs its branches and contact centres to improve their overall customer focus and efficiency.

    Before joining TSB, he was Customer Service Director at CYBG / Virgin Money UK for three years. Prior to this he was at Lloyds Banking Group for eight years and HBOS for 19 years where he held a number of executive roles across strategy, operations, service delivery and business banking.

    Gary is a Member of the Chartered Banker Institute.