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Text alerts

You can use our free text alerts service to keep track of your finances with SMS updates sent directly to your phone. Set it up by logging in and finding ‘text alerts’ in your account tools.

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We’re making changes to some of our text alerts

After 11 October 2025 we’ll stop sending the following text alerts:

  • High and low balance text alerts: when your account balance goes above or below the limit you have set.
  • Overseas transaction text alerts: when a card payment is made overseas.

Please read the full information. Find out more.

Choose the notifications you want

Nobody wants to be bombarded with constant alerts, which is why you can choose:

  • Daily or weekly text alerts
  • Which business accounts you receive alerts for
  • Another user to receive your texts

Each text will show your current balance and the last six transactions. We'll send text alerts between 7am and 10am. If you set up weekly alerts, you can choose which day to receive them.

How to sign up for text alerts

You can register for text alerts by calling 0345 835 3858 and going through the automated system, or by logging into Business Internet Banking and selecting ‘text alerts’ in your account tools.

Charges may apply if you receive text alerts while overseas. To avoid this charge, you can pause text alerts in Internet Banking.

For more information on text alerts, read our Business text alerts user guide.

If you have a hearing or speech impairment you can contact us using Text Relay or Textphone on 0345 835 3852 (lines are open 8am – 6pm Monday to Friday, 9am – 2pm Saturdays).

Your Business Banking Call Centre is available from 8am to 6pm Monday to Friday and 9am to 2pm Saturday (excluding UK public holidays).

Calls may be monitored and recorded in case we need to check we have carried out your instructions correctly and to help us improve our quality of service. Not all telephone banking services are available 24/7.

TSB Bank plc. Registered Office: Henry Duncan House, 120 George Street, Edinburgh, EH2 4LH. Registered in Scotland, no. SC95237.

Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 191240.

TSB Bank plc is covered by the Financial Services Compensation Scheme and the Financial Ombudsman Service. (Please note that due to the schemes' eligibility criteria not all TSB business customers will be covered by these schemes).

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