Staying secure online

Whilst  Social Engineering is one of the most common scams seen in the UK, there are a range of other scams which criminals will use in an attempt to defraud their victims. Whilst some scams will use fear - such as the threat of your money being stolen, others will use an incentive such as a lottery win or an enticing investment opportunity. For more information on the types of scam and how to report them to the police, take a look at....

Boiler room scams use 'hard sell' tactics to persuade investors to buy shares which are of little or no value. Not only is it incredibly difficult to obtain evidence of the amount or value of the 'shares' that you hold, it is even more difficult to sell them on should you wish to. Remember, if the shares or the investment sound to good to be true - they most likely are. Ensure that you investigate in detail the company you are being offered shares in and research the share price via an independent broker.

A common scam used by fraudsters is to recruit 'Money Mules'. This is a term used to describe someone who is recruited by fraudsters to launder their illegal funds. They will often advertise extremely high paying jobs and once recruited, their victim will receive an initial payment into their account. The fraudster will then have their victim transfer this money out again perhaps to an 'agent' or as a training fee. To avoid becoming a victim, ensure you research any company who offers you a job, ensure they are reputable and registered in the UK.

Also known as an 'Advanced Fee Fraud', you will be contacted out of the blue with the offer of a substantial sum of money such as a lottery win, a donation from a wealthy benefactor or even an inheritance from a long lost relative. No matter what the story, the scam will always involve transferring money over to the fraudster. This is most commonly an 'arrangement fee' or 'cost to transfer'. Remember, if it is too good to be true - it probably is.

Report it

If you think you are a potential victim of fraud, please contact us as soon as possible.

For all credit card and debit card related fraud, please call 0345 835 7922. (Lines are open between 8am - 9pm Monday to Sunday)

For disputed transactions, please call 0345 835 7926. (Lines are open between 9am-5pm Monday to Friday)

For all internet banking, mobile app or telephony related fraud, please call 0800 096 8669. (Lines are open Monday to Friday 8am - 8pm, Saturday to Sunday 9am - 5pm)

To report a lost or stolen card outside of these hours, please call us on 0800 015 0030.

Some customers have made us aware they're receiving emails, phone calls, texts and tweets claiming to be from TSB. We'd never ask you for security details such as PIN, username or full password. Fraudsters might. If you have received anything suspicious, don’t reply, don’t click any links or open any attachments. Forward it to and let us take it from there. And, so you know, we won't call you using this number either.

External Support

For more information on how to keep yourself secure online, you might find the following useful.



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