Improvements we've made

At TSB, we're committed to making your Internet Banking experience as safe as possible. We use the latest state of the art internet security technology to protect your personal information and privacy.

"We guarantee to refund your money in the unlikely event you experience a fraud with your Internet Banking.*"

* As long as you've been careful, for example, by taking reasonable steps to keep your security information safe. We will protect you with safeguards that meet industry standards.
  • Fraud detection systems -  using these to highlight any unusual spending patterns on your account(s).
  • Automatic log off -  we will automatically log you off if you don't use Internet Banking for 10 minutes in case you forget to log off or leave your computer unattended.
  • Secure log on -  making your log on specific to you, by using random characters and drop-down menus.
  • Disable account -  we will temporarily disable your account if there are a number of incorrect log on attempts in case fraudsters are trying to guess your details.
  • De-activation -  if you haven't logged on to Internet Banking for more than 18 months, we will de-activate your account to further protect your log-on details. You can re-register again in the future.
  • Telephone Masking -  to provide additional security, we have partially masked your telephone numbers to help protect against online fraud.

We take your online safety seriously, which is why we use a leading edge security and anti-fraud system to help us make sure the person setting up the payment on your account is you.

When you set up a new payment, we'll give you a call to ensure that the instruction is coming from you.

Step-by-step payment security:

  1. All you need is a telephone near you. You'll be able to choose which number we call you on, provided it's a number we already hold for you.
  2. You'll receive an automated call asking you to confirm details about your transaction.
  3. Then you'll need to enter a four digit number that will appear on your screen into your telephone keypad.

The whole process takes less than a minute and you can see it on our demo .

Please make sure your contact details are up-to-date: log on to Internet Banking, then select Personal Details from the left-hand menu.

Here are more ways we are helping to protect you against common threats.


Phishing is a technique used by fraudsters to obtain sensitive information such as passwords, Internet Banking logons and credit card details by sending an email or message pretending to be from a trustworthy organisation.

Here are four ways to check that an email is genuinely from us:

  1. Personalisation.  We'll always quote the last four digits of your account number or your Internet Banking user ID.
  2. Links.  All links within our email will only ever go to .
  3. Attachments.  We will never attach a file or document to an email that you are not expecting.
  4. Senders email address.  We will only ever use the following sender addresses, or 

Find out more information about Phishing.  


We strongly recommend that you use an anti-virus solution on your computer and keep this up-to-date. Running and keeping this type of software up-to-date can help protect your computer from viruses and malicious software (malware).

Identity Theft

Here are a few recommendations to help reduce the chance of identity theft.

  • Use different PINs and passwords for each account or application, and never tell anyone what they are.
  • Avoid using the 'auto complete' option when completing forms online. The software is easy for thieves to access.

Find out more information about ID Theft.

Report it

If you think you are a potential victim of fraud, please contact us as soon as possible. 

Call: 03459 758 758

Textphone: 0345 835 3843

If you have received a suspicious email, please do not respond to it but forward it to

External Support

For more information on how to keep yourself secure online, you might find the following useful.

Get Safe Online
Cyber Aware



Bank over the phone 24/7 using our automated service - call 03459 758 758.

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