At TSB, we're committed to making your Internet Banking experience as safe as possible. We use the latest state of the art internet security technology to protect your personal information and privacy.
"We guarantee to refund your money in the unlikely event you experience a fraud with your Internet Banking.*"
* As long as you've been careful, for example, by taking reasonable steps to keep your security information safe. We will protect you with safeguards that meet industry standards.
Here are more ways we are helping to protect you against common threats.
Phishing is a technique used by fraudsters to obtain sensitive information such as passwords, Internet Banking logons and credit card details by sending an email or message pretending to be from a trustworthy organisation.
Here are four ways to check that an email is genuinely from us:
Personalisation. We'll always quote the last four digits of your account number or your Internet Banking user ID.
Links. All links within our email will only ever go to
Attachments. We will never attach a file or document to an email that you are not expecting.
Senders email address. We will only ever use the following sender addresses -firstname.lastname@example.org,email@example.com or
We strongly recommend that you use an anti-virus solution on your computer and keep this up-to-date. Running and keeping this type of software up-to-date can help protect your computer from viruses and malicious software (malware).
Here are a few recommendations to help reduce the chance of identity theft.
Use different PINs and passwords for each account or application, and never tell anyone what they are.
Avoid using the 'auto complete' option when completing forms online. The software is easy for thieves to access.