Request a Redemption Statement

If you're thinking of paying off your mortgage and would like to know how much you owe, we can provide you with a redemption statement. This will also show any Early Repayment Charge and Closing Administration Charge that may be payable.

If you’re the homeowner or a solicitor, you can request this by using the forms below, or if you’d prefer to speak to us, give us call on 0345 835 3380. We’re here 8:30am – 7:00pm Monday to Friday (excluding bank holidays). If you’re a Third Party and requesting a Redemption Statement on behalf of someone else, you’ll need to give us call on the same number.

Adobe digital forms

We have chosen Adobe to support us with our digital processes by using their ‘Adobe Sign’ software. Please be aware that Adobe are a separate data controller from TSB, and any personal data you provide will be sent to Adobe and processed in accordance with their terms and conditions of service. You may wish to read their Adobe Terms of Use and Consumer Disclosure before using the following link(s)

Please choose the relevant form:


Explanation of terms

Early Repayment Charge - We offer different types of mortgage products with different interest rates. With some of these there may be a charge if you repay all or part of your loan within a certain period of time; we call these early repayment charges. Your Mortgage Illustration and offer letter give details of any early repayment charges that apply to you.

Mortgage exit fee - At TSB we call this the closing administration charge. This fee does not apply to new mortgages entered into, on or after 1 August 2007. Where this fee applies, the maximum amount payable is £50. The amount of the charge will show on your annual mortgage statement and in any redemption statement. We’ll tell you the amount of the charge whenever you ask. 

You may have to pay this if:

  • Your mortgage term comes to an end;
  • You transfer the loan to another lender;
  • Transfer borrowing from one property to another.

Planned Source of Redemption Funds – As part of our commitment to Anti Money Laundering, we’ll ask you the origin of the money being used to repay some or all of your mortgage.

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