TSB Pick and Protect Data Privacy Notice

TSB Pick and Protect home insurance is brought to you by TSB Bank plc (“TSB”) and underwritten and administered by Aviva Insurance Limited (“Aviva” / “the insurer”).

Data Protection Act & Using Your Information

For the purposes of the Data Protection Act 1998, the Data Controllers in relation to any personal data you supply are Aviva and TSB (the Data Controllers).

The personal information that you have given will be held by Aviva as the insurer for TSB Pick and Protect home insurance.

It will also be held by TSB so that we can manage your relationship with us.

Full details of how TSB uses your information are available in our Privacy policy.

You can ask for a copy of the information held about you. A fee will be charged for this service.

For more details on accessing information held about you by TSB write to:

TSB Bank plc,
2138 Coventry Road,
B26 3JW

Or for information held by Aviva, write to:
The Data Protection Team

How Aviva will use your personal information

Insurance Administration

Your information may be used for the purposes of insurance administration by the insurer, their associated companies and agents and by re-insurers, including to contact you by post, telephone, SMS or email. You can ask for contact by these methods to stop at any time.

It may be disclosed to regulatory bodies for the purposes of monitoring and/or enforcing compliance with any regulatory rules/codes. Your information may also be used for offering renewal, research and statistical purposes and crime prevention. It may be transferred to any country, including countries outside the European Economic Area for any of these purposes and for systems administration. Where this happens, the insurer will ensure that anyone to whom your information is passed agrees to treat your information with the same level of protection as if they were dealing with it.

If you give the Data Controllers information about another person, in doing so you confirm that they have given you permission to provide it to the Data Controllers and for the Data Controllers to be able to process their personal data (including any sensitive personal data) and also that you have told them who the Data Controllers are and what they will use their data for, as set out in this notice.

Use of Third Party Information

In assessing your application and/or at renewal, to prevent fraud, check your identity and to maintain policy records, the insurer or their agents may:

  • Undertake checks against publicly available information (such as electoral roll, County Court Judgments, bankruptcy orders or repossessions). Similar checks may be made in assessing any claims made. Information may also be shared with other insurers either directly or via those acting for us (such as loss adjusters or investigators).
  • Use information relating to you and your home supplied to us by other third parties.

Sensitive Data

In order to assess the terms of the insurance contract or administer claims that arise, the Data Controllers may need to collect data that the Data Protection Act defines as sensitive (such as medical history or criminal convictions). By proceeding with this policy, you will signify your consent to such information being processed by the Data Controllers or their agents.

Fraud Prevention and Detection

In order to prevent and detect fraud the insurer may at any time:

  • Share information about you with other organisations and public bodies including the Police
  • Undertake additional fraud searches
  • Check and/or file your details with fraud prevention agencies and databases, and if you give the Data Controllers false or inaccurate information and fraud is suspected, they will record this.

The insurer can supply on request further details of the databases accessed or contributed to. If you require further details, please contact us about TSB Pick and Protect on 0345 0308746.

The insurer and other organisations may also search these agencies and databases to:

  • Help make decisions about the provision and administration of insurance and related services for you and members of your household
  • Trace debtors or beneficiaries, recover debt, prevent fraud and to manage your accounts or insurance policies
  • Check your identity to prevent money laundering, unless you provide us with other satisfactory proof of identity.

Claims History

  • Under the conditions of your policy you must tell the insurer about any insurance related incidents (such as fire, water damage, theft or an accident) whether or not they give rise to a claim. When you tell the insurer about an incident information relating to it will be passed to a database.
  • The insurer may search these databases when you apply for insurance, in the event of any incident or claim, or at time of renewal to validate your claims history or that of any other person or property likely to be involved in the policy or claim. You should show these notices to anyone who has an interest in the insurance under this policy.

How TSB will use your personal information

Contacting you about other products and services

TSB may use your information to inform you about other products and services that may be of interest to you. This contact may be by mail, telephone, email or SMS, unless you ask us not to do so.

Full details of how TSB uses your information are available in our Privacy policy.



Bank over the phone 24/7 using our automated service - call 03459 758 758.

Telephone Banking


Find your nearest branch or cash machine using our Branch Locator tool.

Find branches