Putting things right
We're working hard to put things right for our customers. On this page, you'll find some of the most commonly asked questions.
We promise that no TSB customer is left out of pocket. So we're waiving any overdraft fees and interest charges, as well as any returned item fees incurred during your March and April billing periods.
We are also increasing the interest rate on our Classic Plus account from 3% to 5%. We promise this won't be taken away after a year.
Thanks for your continued patience and understanding. We'll continue to work round the clock to sort everything.