Existing loan customers

If you already have a loan with us, we have a range of flexible options and tools to help you. If your needs have changed we are here to help you.

Additional borrowing

If you already have a TSB loan and are looking to borrow a bit more, eligible customers can do this online. Apply online through Internet Banking and you could have the money in your account instantly.

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Checking your balance

You can check your balance through Internet Banking. However, to obtain a settlement balance, please see 'Paying your loan off early' below.

Making additional repayments

If you are in a position to make a partial settlement to your personal loan to reduce the remaining term and therefore the total interest you will pay then please call us on 0800 111 4166* (option 6) or visit any TSB branch to make the necessary arrangements.

Changing your repayment date

If your circumstances have changed and you need to alter the repayment date of your existing loan then please call us on 0800 111 4166 * (option 6) to discuss. Please note that repayment dates cannot be accepted for the 29th, 30th and 31st of the month.

Repayment holidays

If you have made at least one monthly payment on your loan, you may have the flexibility to request a repayment holiday - a one month break from your loan repayments. Repayment holidays

Paying your loan off early

You can repay your loan in full or part at any time during the repayment period and we'll reduce the charge for credit you've agreed to pay us. If your loan has less than 90 days to run to its original maturity date there is no charge to do this. Any earlier than 90 days taking this reduction into account we, in practice, charge up to 58 days interest.

For more information or to do this simply call us on 0800 111 4166 * (option 6) or by visiting any TSB Branch.

Having problems meeting your monthly loan repayment?

If you have temporary or longer term financial difficulties which mean that you are unable to make your normal monthly loan repayment then it's always better to let us know as we will do everything we can to help. Please contact us on 0800 3898766** or visit any TSB branch.



Bank over the phone 24/7 using our automated service - call 03459 758 758.

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