If you take out a loan with us through Internet Banking you have 14 days to withdraw from the agreement.
This right to withdraw will start on the day after you sign your loan agreement. If you do wish to withdraw from your loan during this time you must repay, no later than 30 calendar days after giving notice of withdrawal, the total loan amount (this is the amount we paid into your account) and the daily interest that we charge, both can be found on the Loan Agreement.
You can withdraw by calling us on 0800 111 4166 (8am to 8pm Monday to Friday, 8am to 2pm on Saturday. Closed Sundays) or by sending any notice to TSB Personal Loans Service Centre, P.O. Box 42, Peterlee, SR8 2YQ.
If you want to talk to us about withdrawing from your loan more than 14 days after you've signed your loan agreement, please call us on 0800 111 4166 or
visit your local branch
We pride ourselves on being a responsible lender so if you're struggling to make your monthly repayments we have a range of options that may be able to help you. Call us and we'll happily talk through the options.
You can repay your loan early at any time in full or part
We may charge you up to 58 days interest on any full settlement you make
If you make any additional payments we will use these to partially settle your loan. This means that you will continue to make your normal monthly payments, but the number of your repayments and the amount of your final repayment may change
We will charge a £25 fee each time your account is transferred to our Collections department, for example when you miss a monthly payment
We will charge this fee to any current account you hold with us. If we are unable to do this, or if you do not have a current account with us, we will add it to your loan