Changes to your terms and conditions

There are some changes coming to the way you bank with us. 

And because we work in partnership with our customers, we want to help you understand them.

View current account and savings account changes

View credit card account changes

Current account and savings account changes

So what's happening?

We’ve written to you about the changes we’re making to our terms and conditions:

  • We’ve split out the terms and conditions so it’s clearer to you which apply to our current accounts and which apply to our savings accounts. So, our savings accounts will have new terms and conditions, and the Personal Banking terms and conditions and Banking Charges Guide will no longer apply to these accounts.
  • Updated some terms to better reflect new industry laws and regulations.

These changes will take place no sooner than 21 March 2021 and we’ll let you know at least 7 days before any change on this page. Some changes won’t be happening until later, which is explained in the drop downs below.

Below are a couple of documents that will help you easily see the changes we’ve made in your new terms and conditions as well as copies of the Personal Banking Terms and Conditions, the Banking Charges Guide, and the new Savings Account General Conditions.

Not before 21 March 2021
  • Changes to what kind of card we will give you, explaining this can be a contactless card.
  • Changes to how we keep your account safe.
  • Changes to how you can take money out of your account.
  • Clarified some wording on paying money into your account.
  • Changes to how we can make changes to your terms and conditions in the future.
  • Changes to what a joint account holder can do without telling the other(s).
  • Changes to statements.
  • Changes to how you can end your agreement with us.
  • Changes to what happens if you don’t use your account.
  • Changes to how you can make a complaint.
  • Removing the Data Privacy Notice from the terms and conditions.
  • Changes on how we can contact you and how you can contact us.
  • Changes to TSB Silver, Gold, Platinum, and Premier Travel Insurance.
Not before 17 April 2021
  • Changes to using your card abroad
Not before 21 March 2021
  • Introduction of the new Savings Accounts General Conditions, which replaces the Personal Banking Terms and Conditions and the Banking Charges Guide for our Savings Accounts.
  • Changes to how we keep your account safe.
  • Changes to fees.
  • Clarified some wording on paying money into your account.
  • Changes to how and when we will tell you about future changes to your terms and conditions.
  • Changes to statements.
  • Changes to what a joint account holder can do without telling the other(s).
  • Changes to how you can end your agreement with us.
  • Changes to what happens if you don’t use your account.
  • Changes to how you can make a complaint.
  • Removing the Data Privacy Notice from the terms and conditions.
  • Changes on how we can contact you and how you can contact us.
Not before 17 April 2021
  • Changes to using your ATM card abroad.

What to do next:

  • If you haven't already, it's important to read the summary of changes.
  • If you have a TSB Savings Account, we will have sent you a summary of changes to savings accounts which can be found here.
  • If you also have (or only have) a TSB Personal Current Account, we will have sent you a summary of changes to personal current accounts, which can be found here.
  • You should also read and download your updated terms and conditions below. Don’t forget your terms and conditions are:
  • Personal Banking Terms & Conditions for your current account 
  • Savings Account General Conditions for your savings accounts (except Savings Pots).
  • Take a look at the useful Frequently Asked Questions.
  • Finally, keep an eye on this page for the latest news – we’ll let you know at least 7 days before a change is made.

To find details of your updated terms and conditions, just select your product(s) from the list below.

FAQs

How can I find out the balance in my account?

You can access this information using our Internet Banking, the Mobile app, Telephone Banking or visiting us in branch. If you have an ATM card you can use this to get a mini statement.

Can I get a more regular statement if I need/want to?

If you would like to get a statement before your annual one is due, you can do this by asking in branch or by calling us and we’ll send it to you in the post. You can also get a mini statement at one of our TSB ATMs for free (if you have an ATM card).

You’ve changed the payments I can make from my savings account, how do I withdraw money?

If you need to make a withdrawal, you can visit us in branch or use your ATM card if you have one, or if you have a TSB current account you can use Internet Banking or mobile app to transfer money to that account.

When do all of these things change?

These changes won’t happen before 21 March 2021. We’ll update this page at least 7 days before any changes happen so keep an eye on here.

The change to exchange rates when using your card abroad won’t take place until 17th April 2021, which is explained in your letter.

Will any of these changes affect my account details (sort code, account number) or card details?

No these will remain the same.

What happens if I have any further questions? Who can I speak to?

We’re here for you. You can chat to us securely in the TSB Mobile Banking App by clicking on ‘Chat to us’ in the app menu.

If you don’t have the mobile app, you can use our automated web chat service by clicking the blue ‘Need help? Click here’ button on the right-hand side of the Help and Support page.

Alternatively, you can give us a call or visit us in branch.

What do I do if I want to make a complaint?

To make a complaint you can call us, visit us in branch, write to us or use our online form here.

What do I do if I want to close my account?

All the ways you can close your account can be found here.

Credit card account changes

We’ve written to you about the changes we’re making to our credit card terms and conditions and some of the interest rates that will apply to your credit card.

Timings of when these changes will take place are detailed in the table below and we’ll let you know at least 7 days before any change is made on this page.

17 April 2021
Foreign Visa transactions.
Not before 24 May 2021

Changes to interest rates

Not before 12 June 2021

All other terms and conditions changes

17 April 2021

  • The timing of when foreign Visa transactions are exchanged into Sterling is changing.  We’ve a handy calculator to help you see the total cost when you use your card abroad and we do the currency exchange.  It also shows you how much we charge above the European Central Bank Exchange Rate.  Visit tsb.co.uk/currency-conversion-calculator.

Not before 24 May 2021

  • If your account interest rate is linked to the Bank of England’s Base Rate, it will no longer be linked from this date. This change will happen, even if you decide to close your account.
  • If we’ve told you that your interest rate is changing this will happen no sooner than this date.
  • The standard annual interest rate you’ll pay on existing and new balances will have been sent to you in the letter about the changes to terms and conditions. Any promotional rates will still apply and will continue until the end of the promotional period, provided you stay within your credit limit and make payments each month.
 

Other changes to terms and conditions:

Not before 12 June 2021

  • The way you receive statements and other correspondence. We’re updating your terms to say that, if you’re registered for Internet Banking, we can send you statements and other correspondence electronically (either via Internet Banking or email to the address you’ve given us), rather than by post.  If you’re already signed up for Paperless statements and correspondence this won’t impact you.  We’ll only make this change if you’re a regular user of Internet Banking and haven’t requested documents in an alternative format.  This isn’t happening just yet and we’ll contact you again before making this change. When we make this change, you’ll be able to opt out of this at any time and go back to paper by visiting the “manage paperless preferences” section of Internet Banking.
  • The way we calculate your minimum payment.
  • Some of the charges under your agreement.
  • How Authorised Online Third Party Providers can access your account.
  • In 2021, when you pay for things online with your credit card, you’ll start to be asked to complete extra security steps. This could include the need for you to enter a One Time Password which will be sent to your phone number.  Because of this, it is really important that you let us know about any changes to your contact details such as your mobile or UK landline number.  You can do this in branch, or by calling us on 0345 835 3846 (lines open from 8am to 8pm, 7 days a week).
  • The reasons why we may refuse a transaction.
  • Customers who have already had persistent debt changes made to their account.*
  • We’ve made it clear that we reserve the right to close your account if you are no longer resident in the UK. 
  • If you are an Advance card customer, we are changing the way the interest is charged to your account. Other smaller changes are explained in the enclosed booklet.
  • We’re making these and some other small changes

* Persistent debt means that you’ve been paying more interest, fees and charges than you have on paying down your credit card balance. This can happen, for instance, when you only make the minimum monthly payment for a long period of time. When an account has been in this position for over 3 years, we must take steps to assist the customer in paying down their debt within four years, which may include changing their monthly minimum payment.

All of these changes are explained in full in changes to your credit card terms and conditions, this also includes a summary table that confirms which sections of the booklet will impact you. Please take some time to read them carefully.

What to do next

  • We’ve sent you full details of the changes to your credit card account which can be found here.
  • The dates on this page could move so please keep an eye on this page for the latest news - if there is any change to the dates, we'll let you know at least 7 days beforehand.

FAQs

How can I find out the balance on my credit card?

You can access this information using our Internet Banking, the Mobile app, Telephone Banking or vising us in branch.

When do all of these things change?

Visa credit card foreign transactions are exchanged into Sterling will take place on 17 April 2021.

The changes to your interest rate and your rate no longer being linked to Bank of England base rate, if these are applicable to you, will take place no sooner than 24 May 2021, all other terms and conditions changes will take place no sooner than 12 June 2021.

The last two dates may change.  We’ll let you know at least 7 days beforehand of any change to these dates.

Will any of these changes affect my account details or card details?

No, these will remain the same.

What do I do if I want to make a complaint?

To make a complaint you can call us, visit us in branch, write to us or use our online form here.

What do I do if I want to close my account?

All the ways you can close your account can be found here.

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