There are some changes coming to the way you bank with us.
And because we work in partnership with our customers, we want to help you understand them.
So what's happening?
We’ve written to you about the changes we’re making to our terms and conditions:
We’ve split out the terms and conditions so it’s clearer to you which apply to our current accounts and which apply to our savings accounts. So, our savings accounts will have new terms and conditions, and the Personal Banking terms and conditions and Banking Charges Guide will no longer apply to these accounts.
Updated some terms to better reflect new industry laws and regulations.
These changes will take place no sooner than 21 March 2021 and we’ll let you know at least 7 days before any change on this page. Some changes won’t be happening until later, which is explained in the drop downs below.
Below are a couple of documents that will help you easily see the changes we’ve made in your new terms and conditions as well as copies of the Personal Banking Terms and Conditions, the Banking Charges Guide, and the new Savings Account General Conditions.
You can access this information using our Internet Banking, the Mobile app, Telephone Banking or visiting us in branch. If you have an ATM card you can use this to get a mini statement.
Can I get a more regular statement if I need/want to?
If you would like to get a statement before your annual one is due, you can do this by asking in branch or by calling us and we’ll send it to you in the post. You can also get a mini statement at one of our TSB ATMs for free (if you have an ATM card).
You’ve changed the payments I can make from my savings account, how do I withdraw money?
If you need to make a withdrawal, you can visit us in branch or use your ATM card if you have one, or if you have a TSB current account you can use Internet Banking or mobile app to transfer money to that account.
When do all of these things change?
These changes won’t happen before 21 March 2021. We’ll update this page at least 7 days before any changes happen so keep an eye on here.
The change to exchange rates when using your card abroad won’t take place until 17th April 2021, which is explained in your letter.
Will any of these changes affect my account details (sort code, account number) or card details?
No these will remain the same.
What happens if I have any further questions? Who can I speak to?
Our partners are always on hand to help. You can give us a call or visit us in branch or use the online chat service (when this is available).
What do I do if I want to make a complaint?
To make a complaint you can call us, visit us in branch, write to us or use our online form here.
What do I do if I want to close my account?
All the ways you can close your account can be found here.
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